Cloudbeds HMS vs. RMS:
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The Decision

Choosing between Cloudbeds HMS and RMS can significantly impact your hotel’s operations, guest experience, and revenue. Both platforms aim to streamline management and improve guest interactions, but they approach these goals differently. Cloudbeds offers a more integrated, user-friendly experience with a broader feature set and a larger, more recent review base. RMS emphasizes deep customization, real-time insights, and strong automation, but has a smaller, less recent review pool. Which will better serve your property’s unique needs?

Is Cloudbeds or RMS Better for Hotels?

Both Cloudbeds and RMS solve core hotel management challenges—reservation handling, distribution, and guest communication—but they differ in scope and approach. Cloudbeds provides an all-in-one platform with extensive integrations, automation, and a focus on scalability, making it suitable for diverse property types. RMS offers a robust, flexible system with powerful automation and detailed insights, tailored more for properties seeking deep customization.

While Cloudbeds boasts more reviews (1,219 vs. 224) and more recent feedback (76 reviews in the last six months vs. 25), RMS’s appeal lies in its customization and industry-specific tools for complex operations. Do you need a ready-to-use, intuitive system, or a highly adaptable platform that requires more setup?

Cloudbeds vs RMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement platform with extensive integrations, Cloudbeds is the better choice. It suits properties from boutique hotels to hostels seeking centralized management, guest engagement tools, and automation with minimal fuss.

If your hotel demands a highly customizable system capable of managing multiple properties with complex needs—like advanced revenue management, detailed reporting, or specialized POS integrations—RMS is preferable. It’s better suited for medium-sized and larger properties that value flexibility and automation over simplicity.

In essence, properties prioritizing ease of use, rapid deployment, and comprehensive integration should pick Cloudbeds. Those needing tailored workflows, in-depth insights, and flexibility should lean toward RMS.

Is Cloudbeds or RMS Easier to Use?

Cloudbeds’s user interface scores a 4.58/5, with many reviews praising its intuitive, mobile-optimized design that new staff can learn quickly. Onboarding is rated 4.41/5, reflecting a smooth start for most users, and staff adoption tends to be rapid.

In comparison, RMS’s UI scores 4.3/5, with some users reporting a steeper learning curve due to its depth and customization options. Onboarding is rated 4.14/5; while flexible, some users note that frequent updates and complex features can slow initial adoption.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or RMS?

Cloudbeds offers 57 shared features with 33 unique to it, including PMS connectivity, analytics dashboards, multi-lingual support, multi-currency management, guest profiles, native email marketing, and booking engine integrations. These features facilitate a unified, automated workflow across many hotel operations.

RMS provides 57 shared features as well but has only 17 exclusive ones, like guest CRM, ancillary revenue tracking, POS, and housekeepings. RMS’s strengths lie in its automation, real-time insights, and property-specific tools, but it lacks some of Cloudbeds’ broad integrations and marketing features.

In this comparison, Cloudbeds’s broader feature set gives it an edge for properties seeking an all-encompassing platform.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or RMS?

Cloudbeds’s support scores 4.38/5, with users highlighting quick, friendly responses and effective problem-solving. However, some mention occasional delays during busy periods or complex issues.

RMS outperforms slightly with a support rating of 4.52/5, with many reviews praising proactive, responsive service and helpful onboarding. Some clients note difficulties with software updates, but overall, support is seen as more consistent and attentive.

Edge: RMS.

Which Has More Integrations: Cloudbeds or RMS?

Cloudbeds boasts 190 verified partners, including major OTAs, payment gateways, and property tools, with 62 shared partners like HiJiffy, GuestTraction, and Bookassist. Its extensive integrations allow properties to connect their PMS, channel manager, booking engine, and revenue tools effortlessly.

RMS has 112 verified partners, with 62 shared, including popular platforms like STR, Sage, and Criton. While RMS’s integration network is smaller, it focuses heavily on industry-specific tools, like POS and guest apps, for more tailored operations.

Cloudbeds’s broader integration ecosystem gives it a clear advantage for properties wanting a unified tech stack.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or RMS?

Cloudbeds’s overall rating is 4.62/5 based on 1,219 reviews, with recent feedback emphasizing its ease of use, automation, and reliable support. Hoteliers across segments like boutique hotels, hostels, and small resorts frequently praise its intuitive design and comprehensive features. The recent reviews (76 in the last 6 months) reinforce its popularity and continued relevance.

RMS has a slightly lower rating of 4.56/5 from 224 reviews, with many users appreciating its customization, automation, and ability to handle complex multi-property portfolios. However, the smaller, less recent review set suggests it may have a narrower user base or less recent updates.

In this case, Cloudbeds’s larger, more recent review base and higher rating make it the preferred choice.

Edge: Cloudbeds.

How Much Do Cloudbeds and RMS Cost?

Cloudbeds charges a base price of $500 per month without additional implementation or setup fees, with no freemium or tiered plans. It’s transparent in pricing, making budget planning easier for most properties.

RMS’s base price is $700 per month, also without setup fees or tiers. It’s slightly more expensive, reflecting its depth of features and customization options.

Both platforms offer straightforward subscription models; however, Cloudbeds’s lower starting price offers better value for smaller or mid-sized properties.

What Type of Hotel Should Use Cloudbeds?

• Hotels that need an all-in-one management platform with minimal setup.
• Properties seeking extensive integrations to automate operations.
• Hotels looking for quick onboarding and user-friendly interfaces.
• Boutique hotels, hostels, and small resorts prioritizing ease of use.
• Teams that want to centralize reservations, channel management, and guest communication.

Not ideal if your hotel requires highly tailored workflows or complex revenue management systems. Larger, multi-property groups with specialized needs might find RMS’s flexibility more suitable.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties with complex operations.
• Properties seeking detailed insights and real-time analytics.
• Teams that prefer deep customization and automation.
• Hotels with significant focus on revenue management and dynamic pricing.
• Properties with dedicated technical staff capable of managing detailed configurations.

Not ideal if your hotel prefers an intuitive, plug-and-play solution or has limited technical resources. Small boutique hotels or properties seeking simplicity may find RMS’s complexity burdensome.

RMS vs Cloudbeds: The Bottom Line for Hotels

Cloudbeds offers a comprehensive, easy-to-use platform with extensive integrations and a large, recent review base. Its focus on simplifying hotel management makes it ideal for properties of various sizes looking for a reliable, all-in-one system that can grow with them.

RMS excels in customization, automation, and detailed insights, making it suitable for medium to large properties with complex needs and dedicated technical teams. Its smaller review pool and slightly higher price point suggest it’s best for hotels with specific operational demands.

If your hotel values ease, speed, and broad functionality, Cloudbeds is the clear winner. For highly tailored operations and data-driven control, RMS is the more suitable choice.

In conclusion, Cloudbeds’s more recent and higher number of reviews, along with its broader feature set, position it as the stronger option for most hotels today. Its intuitive design and extensive integrations make it easier to implement and scale. RMS remains a strong contender for hotels that need advanced customization and detailed analytics but may require a more complex setup process.

Choose Cloudbeds if you want a reliable, scalable platform that simplifies operations and supports your growth.
Choose RMS if your property demands deep customization, industry-specific tools, and detailed insights to optimize performance.