Dgstay vs. Order Up!:
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The Decision

Choosing between Dgstay by Dgstay and Order Up! hinges on what your hotel needs most in mobile ordering and guest communication. Dgstay is a comprehensive guest communication platform with a focus on streamlining hotel services, while Order Up! centers solely on digital menus and contactless dining. Your decision should consider your hotel’s operational priorities, guest engagement goals, and the specific features offered by each.

Both products aim to enhance the guest experience and improve operational efficiency, but their core functions and support structures differ significantly. Which of these solutions aligns best with your property’s strategic goals?

Is Dgstay or Order Up! Better for Hotels?

Dgstay and Order Up! both target mobile ordering, but their scope and focus set them apart. Dgstay provides a full suite of hotel communication tools, digitalizing all guest services—making it ideal for hotels wanting to centralize guest requests and streamline operations. Order Up!, on the other hand, is a specialized digital menu system designed to modernize food and beverage ordering, emphasizing contactless dining.

What matters more: broad guest service management or a specialized dining solution? The answer will determine which platform fits your hotel best.

Dgstay vs Order Up!: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest communication system that integrates multiple hotel services, Dgstay is the clear choice. It boasts a high user rating of 77.87 on the HT industry score, with 27 recent reviews emphasizing ease of use, support, and ROI, making it highly trusted among hoteliers.

If your primary goal is to upgrade your restaurant or F&B outlets with a contactless digital menu to reduce wait times and increase revenue, Order Up! may appeal. However, the lack of reviews and features in recent data makes Dgstay a more reliable choice for overall guest engagement and operational support.

Is Dgstay or Order Up! Easier to Use?

Dgstay’s user experience is highly rated at 4.93 out of 5, with a near-perfect onboarding score of 4.96, highlighting its intuitive design and quick setup. Reviewers praise its simplicity, with many mentioning how staff and guests can easily adapt to the platform, reducing training time. Additionally, the platform supports multiple languages, boosting accessibility across diverse guest demographics.

Order Up!, with no available ratings or reviews, offers a straightforward digital menu experience on guests’ mobile devices. However, without recent user feedback, it’s difficult to assess its ease of use or onboarding process.

Edge: Dgstay.

Which Has Better Features: Dgstay or Order Up!?

Dgstay offers 12 shared features, including guest communication, request centralization, and sustainability support. It has no unique features exclusive to itself but excels in providing a broad hotel service platform that enhances operational efficiency.

Order Up! boasts 11 features not found in Dgstay, such as white-label app branding, contactless payment options (Apple Pay, Google Pay), NFC, PMS and POS integrations, delivery services, loyalty program integrations, and tipping options. These features make it highly suitable for F&B-focused outlets but less comprehensive for overall hotel management.

Edge: Order Up!—if you prioritize advanced payment and delivery integrations for F&B.

Which Has Better Customer Support: Dgstay or Order Up!?

Dgstay’s reviews highlight exceptional support, with a 4.96 out of 5 rating and comments praising its rapid response, support team responsiveness, and ongoing updates. Users note that the Dgstay team is “very supportive and always there to assist,” which is vital in ensuring smooth hotel operations.

Order Up! provides no recent reviews or ratings regarding customer support, making it hard to evaluate its responsiveness or quality. The lack of feedback leaves Dgstay as the safer option for reliable support.

Edge: Dgstay.

Which Has More Integrations: Dgstay or Order Up!?

Dgstay integrates with three verified partners, including Oracle Hospitality, hotelkit, and Mews, covering essential hotel management systems. These integrations enable smoother data flow across property management and operational platforms.

Order Up! has only two verified integrations, including RMS and a shared partner with Dgstay (Oracle Hospitality). Its limited integration ecosystem may restrict scalability for larger or more complex properties.

Edge: Dgstay.

Which Do Hoteliers Rate Higher: Dgstay or Order Up!?

Dgstay’s recent reviews and high rating (77.87/100 on HT industry score) reflect strong satisfaction among hoteliers, particularly those in branded, city-center, and larger hotel segments. Its 27 reviews in the last six months, with a 100% likelihood to recommend, showcase recent positive experiences.

Order Up! lacks recent reviews or ratings, making it impossible to gauge current customer sentiment. Until more hotelier feedback emerges, Dgstay’s proven track record makes it the more trusted choice.

Edge: Dgstay.

How Much Do Dgstay and Order Up! Cost?

Pricing details for both platforms are unavailable, indicating a likely custom quote based on hotel size and needs. Neither platform offers a freemium or trial option, requiring direct contact for pricing estimates.

Your investment will depend on your hotel’s scope and desired features; Dgstay’s high value ratings suggest its pricing aligns well with its comprehensive service.

What Type of Hotel Should Use Dgstay?

• Hotels seeking a full-service guest communication platform that consolidates all hotel services.
• Properties aiming to increase operational efficiency through centralized requests and digital guest engagement.
• Hotels focused on sustainability and reducing paper waste.
• Large hotels or chains with multiple departments needing integrated communication.
• Hotels looking for rapid onboarding and ongoing support.

Not ideal if:

• You only want a simple, standalone digital menu.
• Your property is very small or F&B-only with no interest in broader guest services.
• You prefer a solution with minimal integration needs.

What Type of Hotel Should Use Order Up!?

• Hotels or resorts prioritizing contactless food and beverage ordering.
• Properties wanting to modernize their restaurant menus with digital, tap-and-scan access.
• F&B outlets seeking to increase revenue through upselling and quick order processing.
• Hotels with existing POS and PMS systems that they want to connect with.
• Resorts or restaurants aiming for a branded, white-label experience.

Not ideal if:

• You need a comprehensive hotel guest communication system.
• Your focus is on broader service management beyond F&B.
• Your property does not prioritize digital ordering or contactless dining.

Dgstay vs Order Up!: The Bottom Line for Hotels

Dgstay is a broad hotel guest communication platform that centralizes all service requests, supports environmental goals, and offers excellent support, making it suitable for larger or branded hotels looking for a comprehensive solution. It has a proven track record with recent positive reviews and high user satisfaction.

Order Up! is a specialized digital menu and contactless ordering system with extensive F&B features, ideal for restaurants and resorts focused solely on enhancing dining experiences. However, its limited reviews and absence of recent feedback suggest it’s less proven for hotel-wide use.

Choose Dgstay if you want a reliable, multi-functional guest engagement platform that improves operational workflow. Opt for Order Up! if your hotel’s primary goal is to modernize F&B ordering and maximize revenue from in-house dining outlets.

In conclusion, Dgstay’s extensive recent reviews, high ratings, and broad feature set position it as the more dependable choice for hotels seeking a comprehensive guest communication platform. While Order Up! offers compelling F&B-specific features, its limited recent feedback makes it less suitable as a full hotel solution. Your property’s scale, operational needs, and focus should guide your final decision.