fortis vs. ROH:
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The Decision

Choosing between Fortis by Fortis and ROH by ROH hinges on what your hotel needs most in payment processing. Both aim to streamline your payments, but their approaches and strengths differ significantly.

Fortis offers a broad, all-in-one platform tailored for the hospitality sector, focusing on integrating with existing systems and simplifying complex payment workflows. Meanwhile, ROH emphasizes automation, real-time reporting, and user-friendliness, with a proven track record in automating invoices and improving cash flow.

So, which platform aligns better with your hotel’s specific payment needs?

Is Fortis or ROH Better for Hotels?

Fortis is designed as a comprehensive hospitality commerce solution that integrates seamlessly into your property management or reservation systems, offering a unified payment experience. However, with no recent reviews or a significant user base, its real-world effectiveness remains uncertain.

ROH, by contrast, boasts over 65 reviews, with 10 in the past six months alone, and a near-perfect 9.91/10 NPS score. It excels in automating payments, invoicing, and notifications, making it a favorite among hotels looking for straightforward, reliable payment processes.

Given the recent, high-volume reviews and consistent praise, ROH’s reputation is more current and trustworthy. Are you looking for a platform with a proven, highly-rated track record?

ROH vs Fortis: Which Should Your Hotel Choose?

If your hotel requires a robust, easy-to-use payments platform with automation features, go with ROH. Its suite of 19 unique features—like refunds, pre-authorizations, payment splitting, and acceptance of major payment methods—make it ideal for hotels seeking detailed control and flexibility.

If, instead, your hotel needs a broad, customizable payment solution that can integrate with various systems and handle complex transactions, Fortis may seem appealing. But with zero recent reviews and limited features, its real-world utility appears unproven.

For most mid-sized and larger hotels prioritizing automation, customer satisfaction, and active support, ROH presents the clearer, more established choice.

Is Fortis or ROH Easier to Use?

ROH’s user rating of 4.95/5 and its recent reviews highlight its intuitive, friendly interface that hotel staff find easy to adopt. Reviewers consistently praise its quick onboarding process, with a 4.92/5 onboarding score, and note that staff find it straightforward to send and receive payments.

Fortis, on the other hand, has no recent reviews or ratings, making it impossible to assess ease of use or staff adoption. Its lack of user feedback suggests it may not be as refined or user-friendly as ROH.

Edge: ROH.

Which Has Better Features: Fortis or ROH?

ROH offers 19 features, including refund management, pre-authorizations, payment splitting, pay by link, recurring payments, and support for Apple Pay, Google Pay, Visa, MasterCard, and American Express. These features enable detailed control and multiple payment options, enhancing your ability to serve diverse guest needs.

Fortis provides no features listed, suggesting it may lack the capabilities necessary for comprehensive payment management. Without features like refunds or split payments, your team could face limitations in handling complex transactions.

Edge: ROH.

Which Has Better Customer Support: Fortis or ROH?

ROH has an impressive support rating of 4.97/5, with recent reviews describing their support staff as "great" and onboarding as "easy to comprehend." Customers appreciate ongoing support, which is critical when integrating new payment systems.

Fortis offers no recent reviews or customer support ratings, raising concerns about the availability and quality of support. Without user feedback, it's difficult to gauge whether Fortis provides the responsive assistance your team might need.

Edge: ROH.

Which Has More Integrations: Fortis or ROH?

Both platforms have verified integrations with one partner each: Fortis with Yanolja Cloud Solution, and ROH with Oracle Hospitality. While the total counts are equal, ROH’s integration with Oracle Hospitality is notable given its prevalence in large hotel operations.

However, with only one integration each, neither platform currently offers a broad ecosystem. If your hotel relies on multiple systems, neither may be ideal without additional integrations in the future.

Edge: ROH, due to its connection with a major hospitality software provider.

Which Do Hoteliers Rate Higher: Fortis or ROH?

ROH’s large review count and recent activity clearly favor it. Its high ratings, 4.95/5 for ease of use and 4.97/5 for support, reflect consistent, recent satisfaction from users across diverse hotel segments.

Fortis, with no reviews or recent feedback, cannot be rated. The lack of current data means you miss out on insights into real user experiences.

Edge: ROH.

How Much Do Fortis and ROH Cost?

ROH charges a straightforward $100 monthly fee, with no trial or implementation costs listed. Fortis’s pricing is unavailable, and it does not offer a free tier or clear pricing structure.

Given the transparency and established price, ROH provides predictable budgeting. Without Fortis’s pricing info, it’s unclear if it offers comparable value or affordability.

What Type of Hotel Should Use Fortis?

Hotels that:

• Need an all-in-one, customizable payment platform.
• Require seamless integration with existing property management systems.
• Have complex transaction needs that demand tailored solutions.
• Want a solution that adapts to various hospitality interfaces.
• Prioritize a broad, unified commerce experience.

Not ideal if:

• Your hotel prefers proven, highly-rated platforms with recent user feedback.
• You need extensive features like refunds, split payments, or payment options.
• You seek a vendor with active, responsive support.
• You rely on numerous integrations beyond a single partner.
• Your team prefers transparent, straightforward pricing.

What Type of Hotel Should Use ROH?

Hotels that:

• Value automation in payment and invoicing processes.
• Want real-time insights and notifications to improve cash flow.
• Prioritize easy-to-use platforms with high user satisfaction.
• Seek flexible, scalable features such as refunds, pre-authorizations, and payment splitting.
• Need a solution that’s supported by recent, positive reviews from similar property types.

Not ideal if:

• Your hotel relies heavily on multiple complex integrations.
• You require a broad, customizable platform beyond automation.
• Your team prefers platforms with a long-standing global presence beyond North America and Europe.
• You’re seeking a solution without recent user feedback or ratings.
• Your focus is on a very niche or specialized payment process.

The Bottom Line for Hotels

Fortis presents a broad, integrated approach, but its lack of recent user reviews and features makes it less compelling for most hotels. Its potential may appeal to large, complex properties that need custom solutions, but concrete evidence of success is missing.

ROH, with over 65 reviews, recent activity, and an impressive 9.91/10 NPS score, demonstrates its strong market presence. Its automation, user-friendliness, and extensive features make it ideal for hotels prioritizing cash flow improvements and operational simplicity.

For most hotels, especially those valuing proven support and features, ROH offers a safer, more reliable choice. If your hotel seeks a modern, easy-to-use payments platform with a track record of success, ROH should be your first consideration.