IN-Gauge (by Frontline Performance Group) vs. Suitestory:
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The Decision

Choosing between IN-Gauge by Frontline Performance Group and Suitestory hinges on your hotel’s specific needs and priorities. IN-Gauge is a seasoned upselling platform designed to boost revenue through staff engagement, analytics, and targeted offers, while Suitestory is a luxury booking platform focused on high-end suite availability and exclusive deals. Both aim to enhance revenue but do so through vastly different mechanisms. Which aligns better with your hotel's goals?

Is IN-Gauge or Suitestory Better for Hotels?

IN-Gauge and Suitestory address fundamentally different hotel revenue strategies. IN-Gauge emphasizes upselling and team performance to increase average revenue per guest, integrating with PMS systems for real-time analytics. Suitestory, on the other hand, functions as a luxury booking marketplace, connecting your hotel’s premium suites with high-net-worth travelers actively seeking exclusive experiences. Which approach matches your current revenue focus?

IN-Gauge boasts a comprehensive set of 17 features tailored for upselling, team motivation, and performance tracking. Suitestory offers no proprietary features but provides a curated platform for high-end suite bookings and exclusive deals. Do you want a tool that drives incremental revenue through your staff or a marketplace that attracts high-value guests directly? The core difference lies in their fundamental value propositions.

IN-Gauge vs Suitestory: Which Should Your Hotel Choose?

If your hotel needs a platform to optimize frontline upselling and motivate staff through analytics and training, go with IN-Gauge. Its proven impact on revenue and staff engagement, along with recent reviews praising its ease of use and support, makes it a strong choice for hotels looking to increase TrevPAR.

If your hotel’s primary goal is to fill high-end suites with discerning travelers seeking exclusivity and unpublished discounts, Suitestory might be a fit—though it currently has no reviews to substantiate performance. For properties wanting to attract high-value guests through a luxury marketplace, Suitestory offers a unique channel.

Most hoteliers will find IN-Gauge’s review-backed performance and extensive feature set more compelling. Suitestory’s niche focus on luxury suites means it’s best if your property is a premium accommodation targeting affluent travelers. Which aligns better with your strategic objectives?

Is IN-Gauge or Suitestory Easier to Use?

IN-Gauge's user interface scores 4.76 out of 5, praised for its intuitive design and ease of onboarding, supported by strong ratings for onboarding (4.78/5) and customer support (4.9/5). Users report that the platform is straightforward, with responsive support teams, including consultants like Mourad and Lauren, providing personalized guidance.

Suitestory, however, has no publicly available reviews or ratings, leaving its ease of use unverified. Given IN-Gauge’s high review count (92 reviews, with 21 in the last 6 months), its usability is well-supported by recent user feedback.

Edge: IN-Gauge.

Which Has Better Features: IN-Gauge or Suitestory?

IN-Gauge offers 17 distinct features, including room upgrade merchandising, multi-channel delivery (email, SMS, WhatsApp, chat), offer templates, A/B testing, guest segmentation, and on-property upsell support. It provides detailed analytics, offer suppression, and staff fulfillment visibility—capabilities that directly impact revenue and staff performance.

Suitestory provides no comparable features but concentrates on luxury suite discovery and booking, leveraging machine learning for personalized recommendations. Its platform is designed for high-end clientele rather than hotel staff tools.

Edge: IN-Gauge.

Which Has Better Customer Support: IN-Gauge or Suitestory?

IN-Gauge’s customer support scores an exceptional 4.9 out of 5, with reviews emphasizing the responsiveness and helpfulness of their support team. Users frequently mention personalized guidance, ongoing training, and dedicated consultants like Dina and Lauren, which contribute to smooth onboarding and ongoing success.

Suitestory has no publicly available support ratings or reviews, leaving its customer service quality unverified. Given the detailed feedback on IN-Gauge’s support, it clearly demonstrates a commitment to client success.

Edge: IN-Gauge.

Which Has More Integrations: IN-Gauge or Suitestory?

IN-Gauge integrates with Oracle Hospitality, Shiji Group, and Stayntouch, totaling three verified partners. These integrations allow seamless PMS connectivity, enabling real-time analytics and transaction tracking, critical for upselling and staff incentives.

Suitestory has no verified integrations listed, which limits its ability to connect with existing hotel management systems. For hotels prioritizing system interoperability, IN-Gauge’s integration options are a significant advantage.

Edge: IN-Gauge.

Which Do Hoteliers Rate Higher: IN-Gauge or Suitestory?

With 92 reviews, IN-Gauge’s reputation is well-established. Recent reviews highlight its ease of use, strong support, and revenue impact, with a 97% likelihood to recommend. Hoteliers from various segments, especially luxury and branded hotels, report positive results.

Suitestory has no reviews or ratings available, so direct hotel feedback cannot be assessed. The breadth and recency of IN-Gauge’s reviews make it the more trusted choice among hoteliers.

Edge: IN-Gauge.

How Much Do IN-Gauge and Suitestory Cost?

IN-Gauge is priced at a base of $400 per month, with no free trial or implementation fees. Its pricing structure suggests a straightforward subscription model aligned with its feature set.

Suitestory does not disclose its pricing model, which may indicate custom quotes or a premium positioning. However, without transparent pricing, evaluating value is challenging.

Edge: IN-Gauge.

What Type of Hotel Should Use IN-Gauge?

• Hotels that want to boost revenue through staff-led upselling efforts.
• Teams aiming to improve frontline performance with real-time analytics.
• Properties seeking detailed guest segmentation and targeted offers.
• Hotels interested in integrating digital training for staff development.

Not ideal if you are solely seeking a luxury marketplace or direct booking platform, as IN-Gauge focuses on internal performance optimization.

What Type of Hotel Should Use Suitestory?

• Hotels with a focus on high-end suites and luxury clientele.
• Properties wanting to promote exclusive suites to discerning travelers.
• Hotels looking for a platform to connect directly with affluent guests.
• Businesses aiming to negotiate unpublished discounts for high-value targets.

Not ideal if your goal is to optimize staff performance or internal revenue management, as Suitestory is a marketplace for guest discovery.

IN-Gauge vs Suitestory: The Bottom Line for Hotels

IN-Gauge is a proven, review-backed upselling solution with a broad feature set, high user ratings, and strong support. It excels in enhancing staff engagement, revenue analytics, and integration with existing hotel systems, making it suitable for a wide range of hotel types.

Suitestory, while promising as a luxury suite marketplace, currently lacks reviews, feature transparency, and verified support data. Its focus on high-end suite discovery makes it less versatile for general revenue growth but potentially valuable for properties targeting affluent travelers seeking exclusive experiences.

If your hotel’s primary aim is to increase revenue through staff-driven upselling and analytics, IN-Gauge is the clear choice. If your strategy revolves around attracting high-net-worth guests to your luxury suites and you can leverage a marketplace model, Suitestory may have niche appeal—though more market evidence is needed before making that leap.