GraceSoft Easy Innkeeping vs. Preno HMS:
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The Decision

Choosing between Easy Innkeeping by GraceSoft and Preno HMS hinges on your hotel’s specific needs and operational priorities. Both aim to streamline hotel management, but each caters to different hotel types and scales. While GraceSoft offers a broader set of features, Preno's recent reviews and higher ratings suggest it’s currently better suited for most hoteliers.

Your team must consider factors like ease of use, feature set, support quality, and cost to make an informed decision. Which product aligns best with your property’s size, complexity, and growth plans?

Is Easy Innkeeping or Preno Better for Hotels?

Both Easy Innkeeping and Preno aim to simplify daily hotel operations, but they diverge in their target markets and feature depth. Easy Innkeeping emphasizes an all-in-one system that covers reservations, guest communications, and CRM, primarily for small to midsized properties. Preno, on the other hand, focuses on automation, channel management, and billing, making it more adaptable for a variety of hotel types, especially those seeking robust integration.

Recent reviews favor Preno, with a higher overall rating and more current feedback. Given the limited review count for Easy Innkeeping, do its core features meet your hotel’s current and future needs?

Easy Innkeeping vs Preno: Which Should Your Hotel Choose?

If your hotel needs an affordable, straightforward management system with basic reservation and guest communication functions, Easy Innkeeping could suffice. It’s suitable for small properties or those with limited technical staff, especially considering its $300 base price and straightforward onboarding.

However, if your hotel requires a more modern, scalable solution with strong channel management, automation, and integrations, Preno is the better choice. Its $600 pricing reflects its broader feature set and recent positive reviews, especially from mid-sized properties seeking efficiency gains.

Your decision should align with your property’s complexity: simple operations or growth-focused automation.

Is Easy Innkeeping or Preno Easier to Use?

Ease of use is crucial for staff adoption and operational efficiency. GraceSoft’s Easy Innkeeping scores 4.4/5 in user ratings, with reviews praising its support team and ease of navigation. However, some users note limitations in offline capabilities, which could hinder staff in areas with unstable internet.

Preno outperforms here, with a 4.86/5 rating and glowing reviews about its intuitive interface and quick learning curve. Users highlight its streamlined workflows and responsive support, making onboarding faster and smoother.

Edge: Preno.

Which Has Better Features: Easy Innkeeping or Preno?

Easy Innkeeping offers 21 features unique to its platform, including multi-currency support, gift vouchers, guest messaging, online check-in/out, integrated payment terminals, and a built-in CRM. These features cater to properties that prefer comprehensive management without needing multiple systems.

Preno provides 2 exclusive features—RevPaR & ADR reports and GDPR compliance—and shares 27 features with Easy Innkeeping. However, Preno’s features are more focused on automation, channel management, and billing, making it more suitable for properties prioritizing operational efficiency.

Edge: Easy Innkeeping, due to its broader feature set.

Which Has Better Customer Support: Easy Innkeeping or Preno?

GraceSoft’s customer support rates a perfect 5/5, with reviews consistently praising their responsiveness and courteous service. Hotel managers note that GraceSoft’s team is always available to resolve issues promptly, making it ideal for properties that value strong vendor support.

Preno supports its users well, with a 4.69/5 rating. Its support team is responsive and helpful, but some reviews suggest that 24/7 support isn’t always guaranteed, especially outside peak hours.

Edge: Easy Innkeeping.

Which Has More Integrations: Easy Innkeeping or Preno?

Preno leads significantly, with 17 verified integrations, including major tools like Xero, TrustYou, SiteMinder, and Revinate. It also connects with popular booking channels, simplifying operations for properties with diverse tech stacks.

GraceSoft, with zero verified integrations, may limit your options if you rely on third-party tools. Its direct integrations with OTAs are limited or absent, which could increase manual workload.

Edge: Preno.

Which Do Hoteliers Rate Higher: Easy Innkeeping or Preno?

Based on recent reviews, Preno’s overall rating of 4.86/5 surpasses Easy Innkeeping’s 4.4/5. It also boasts a 9.48/10 NPS score, indicating high customer satisfaction. The majority of recent reviews praise Preno for ease of use, automation, and support.

Easy Innkeeping’s reviews are more limited, primarily praising its support team, but lack the volume and recency to challenge Preno’s standing. For most hotels, Preno’s higher ratings reflect better overall satisfaction.

Edge: Preno.

How Much Do Easy Innkeeping and Preno Cost?

Easy Innkeeping charges a flat $300 monthly fee with no implementation or trial costs. Its pricing makes it attractive for small properties with limited budgets seeking essential features.

Preno’s pricing is $600 per month, also without implementation or trial options. Its higher cost reflects its advanced features, integrations, and automation capabilities intended for hotels seeking growth and efficiency.

Neither product offers a free tier beyond trial periods, so your choice may depend on your budget and feature needs.

What Type of Hotel Should Use Easy Innkeeping?

Hotels that should consider Easy Innkeeping:

• Small properties with basic management needs
• Inns, cabins, ranches, and vacation rentals
• Hotels prioritizing affordability and straightforward setup
• Teams with limited technical expertise
• Properties seeking a simple system with essential features

Not ideal if:

• Your hotel plans to expand significantly
• You require advanced automation or integrations
• Offline capabilities are critical due to unreliable internet
• You need comprehensive guest communication tools

What Type of Hotel Should Use Preno?

Hotels that should consider Preno:

• Small to midsized hotels seeking automation and efficiency
• Properties prioritizing channel management and billing
• Hotels with staff comfortable with cloud-based solutions
• Properties aiming for seamless integrations with other tools
• Hotels wanting a modern, scalable system

Not ideal if:

• Your hotel requires offline functionality
• You have very limited budgets
• You prefer a system with extensive multi-language support
• You seek a system with more specialized features like gift vouchers or guest messaging

Preno vs Easy Innkeeping: The Bottom Line for Hotels

Preno offers a stronger overall package, with more recent reviews, higher ratings, and a broader set of integrations. Its cloud-based platform appeals especially to hotels aiming for automation and efficiency.

Easy Innkeeping is a viable choice for small properties with simple needs and limited budgets, but its limited integrations and offline issues could hinder growth. For most hoteliers, Preno’s modern features and positive user feedback make it the better option.

If your property values ease of use and strong support, Easy Innkeeping might suffice. But for scalability, automation, and a better overall experience, Preno is the clear winner.