Great Stay App vs. Guestnet:
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The Decision

Choosing the right guest communication app can significantly impact your hotel’s guest experience, operational efficiency, and bottom line. Both Great Stay App and Guestnet aim to streamline guest interactions, but they differ markedly in their adoption, features, and market presence. Your decision hinges on whether you prioritize a well-established platform with extensive recent reviews or a newer, highly-rated solution with broader integrations.

Great Stay App offers a promising concept but has zero reviews and ratings, making it impossible to gauge its effectiveness or user satisfaction. Conversely, Guestnet, with over 150 reviews and a recent surge of 51 reviews in the last six months, provides clear, recent feedback that helps inform your choice. Are you comfortable taking a risk on an untested platform, or do you prefer a solution backed by strong, current user feedback?

Is Great Stay App or Guestnet Better for Hotels?

Great Stay App and Guestnet are designed to improve guest communication and engagement, but their track records and user feedback tell different stories. Great Stay App, founded in 2012, has a long history but has not accumulated any reviews or ratings, raising questions about its current value and user satisfaction. Guestnet, established in 2022, has rapidly gained traction, especially among smaller hotels, with more than 150 reviews and a 9.51/5 NPS score, indicating high guest and hotel satisfaction.

Guestnet’s reviews consistently praise its user-friendly interface, ease of integration, and automation features, making it a reliable tool for enhancing guest experiences. In contrast, the lack of reviews for Great Stay App leaves its performance and reliability unverified, making it a risky choice for hoteliers seeking proven solutions. Given the recent reviews and high ratings, Guestnet clearly holds the edge.

Guestnet vs Great Stay App: Which Should Your Hotel Choose?

If your hotel needs a trusted, well-supported guest app with proven results, Guestnet is the clear winner. Its extensive reviews, high NPS score, and recent positive feedback make it ideal for properties that prioritize customer satisfaction, operational efficiency, and seamless integrations. Guestnet’s core strengths include its digital guest compendium, multi-channel communication, and strong PMS integration, making it suited for a broad range of hotel segments.

On the other hand, if your hotel is exploring new, untested solutions with minimal current user feedback, Great Stay App might seem appealing. However, the absence of reviews and recent performance data makes it difficult to justify choosing it over Guestnet. For now, Guestnet’s track record and recent, detailed feedback provide a safer, more informed choice for hoteliers who want a proven platform.

Is Great Stay App or Guestnet Easier to Use?

Guestnet’s user interface has a high rating of 4.74/5, with reviews highlighting its intuitive design, ease of onboarding, and helpful support team. Its recent onboarding score of 4.66/5 suggests that hotels adopt the platform quickly and with minimal disruption. Users repeatedly emphasize how straightforward it is for staff and guests to navigate, automate, and access services.

Great Stay App, by contrast, has no ratings or reviews to assess its usability, making it impossible to determine how user-friendly or accessible it is. Without recent feedback, we cannot confidently say it will be easy for your team or guests to adopt. Edge: Guestnet.

Which Has Better Features: Great Stay App or Guestnet?

Guestnet offers a comprehensive suite of features—12 in total—including customizable digital guest compendiums, multi-channel communication, automated updates, and PMS integration. It supports seamless upselling and digital check-outs, with specific integrations like Mews and Websline, and offers features geared toward both guest satisfaction and operational efficiency.

Great Stay App, surprisingly, provides no features beyond its basic concept. Its lack of detailed feature set or user feedback makes it difficult to compare or justify its potential value. Guestnet’s richer feature set and proven functionalities give it a decisive edge.

Which Has Better Customer Support: Great Stay App or Guestnet?

Guestnet’s customer support ratings are exceptional at 4.82/5, with many reviews praising the team’s responsiveness, helpfulness, and ongoing support. Clients report that support is consistently available and instrumental in helping hotels implement and maximize the platform.

Great Stay App, with zero reviews, offers no data on support quality or responsiveness. This lack of information makes it impossible to evaluate its post-sale support, an essential factor for ongoing hotel operations. Edge: Guestnet.

Which Has More Integrations: Great Stay App or Guestnet?

Guestnet boasts 20 verified integrations, including leading PMS systems like ASA Hotelsoftware, Mews, and Casablanca, along with local tourism and service partners. Its strong ecosystem of integrations enables hotels to automate and streamline many operational aspects.

Great Stay App only lists two verified partners: RoomRaccoon and RUNNR.ai, offering limited integration options. Without a broader ecosystem, it may not support the complex needs of modern hotels. Edge: Guestnet.

Which Do Hoteliers Rate Higher: Great Stay App or Guestnet?

Guestnet’s recent reviews strongly favor its ease of use, support, and overall value, with a 9.51/5 NPS score and high satisfaction among various hotel segments, especially small properties and boutique hotels. Hotels across North America, Europe, and Asia Pacific consistently praise its intuitive design and automation.

Meanwhile, Great Stay App has no reviews or ratings, so we lack recent data on user satisfaction or property-specific feedback. Given the current information, Guestnet’s user ratings clearly outperform the nonexistent data for Great Stay App. Edge: Guestnet.

How Much Do Great Stay App and Guestnet Cost?

Great Stay App offers no publicly available pricing, which suggests a bespoke or custom quote process. Its lack of transparent pricing can be a concern for budget-conscious hotels or those seeking straightforward costs.

Guestnet charges a base fee of $500, with no mention of ongoing monthly fees or implementation costs. This transparent pricing structure makes it easier to evaluate ROI and budget accordingly. Overall, Guestnet’s clear pricing adds to its attractiveness.

What Type of Hotel Should Use Great Stay App?

Given the lack of reviews and feature detail, Great Stay App may suit:

• Hotels willing to experiment with unproven technology.
• Properties with existing digital infrastructure and staff comfortable with new systems.
• Hotels seeking a long-term, custom-built guest communication platform.

Not ideal if your hotel:

• Requires immediate, proven functionality with high guest engagement.
• Prioritizes support and reliability backed by recent user feedback.
• Needs seamless integration with current PMS or operational tools.

What Type of Hotel Should Use Guestnet?

Guestnet is suitable for:

• Small to medium-sized hotels seeking a user-friendly, integrated platform.
• Properties that value automation, digital communication, and guest engagement.
• Hotels with a focus on sustainability and paperless operations.
• Hotels across regions including North America, Europe, and Asia Pacific.

Not ideal if your hotel:

• Prefers traditional print-based communication and minimal digital solutions.
• Has limited IT support or seeks a very simple, low-tech approach.
• Primarily operates in regions where Guestnet’s integrations are less relevant.

Guestnet vs Great Stay App: The Bottom Line for Hotels

In essence, Guestnet is the more mature, well-supported choice, backed by a substantial volume of recent reviews and high ratings. Its robust feature set, extensive integrations, and proven market presence make it a reliable solution for hotels seeking to enhance guest engagement and operational efficiency.

Great Stay App, while promising, currently lacks the user feedback and feature transparency necessary for a confident purchase decision. Unless you’re comfortable testing an unreviewed product and potentially investing in customization, Guestnet is the safer, more effective option.

If your hotel values proven performance, high guest satisfaction, and strong integration capabilities, go with Guestnet. It’s the platform that’s been reviewed, rated, and recommended by actual users in recent months, making it the smarter choice today.