GuestPoint PMS vs. Noovy PMS:
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The Decision

Choosing between GuestPoint PMS and Noovy PMS hinges on your hotel’s specific needs and priorities. Both systems aim to streamline hotel operations, but they differ significantly in features, scope, and market presence. GuestPoint, with its long-standing reputation in motels and smaller properties, offers a more established platform. Noovy, newer but rapidly gaining traction, targets modern hotels seeking automation and integration. Which one will fit your operational style?

GuestPoint is a widely used property management system with a broad feature set and a proven track record. Noovy, on the other hand, emphasizes automation and affordability, with more recent reviews and a growing user base. But which is truly better suited for your hotel’s growth?

Is GuestPoint or Noovy Better for Hotels?

GuestPoint and Noovy are both designed to simplify your daily hotel management tasks, but they approach this differently. GuestPoint is a comprehensive, cloud-based PMS with added modules like channel management, GDS, payments, and POS, all integrated into a single platform. Noovy offers an all-in-one solution that combines PMS, channel management, booking engine, and revenue tools, focusing on automation and ease of use.

GuestPoint has more extensive geographic reach, serving properties worldwide, especially motels and small hotels in Australia and beyond. Noovy, while newer, is rapidly expanding, especially in Europe, and emphasizes automation, direct OTA integrations, and guest communication. Which approach aligns better with your hotel’s operational complexity?

GuestPoint’s longevity and diverse integrations make it a more mature choice for properties that need stability and a broad feature set. Noovy’s strength lies in its modern, user-friendly interface and automation capabilities, ideal for hotels aiming to reduce manual work and increase efficiency. The decision depends on whether you value proven stability or innovative automation.

Is GuestPoint or Noovy Easier to Use?

GuestPoint boasts a high ease-of-use rating of 5/5, praised for its intuitive interface and straightforward onboarding. Reviewers highlight that even first-time users find it easy to navigate, with training being quick and effective. However, some users mention that certain navigation aspects could be more streamlined, especially when searching or updating bookings.

Noovy also scores highly with a 4.84/5 rating, praised for its simple, attractive interface and quick setup process. Users appreciate how fast they can make reservations and manage tasks, with positive feedback on the clarity of the system. A few mention translation issues, but overall, it’s seen as user-friendly.

Edge: GuestPoint.

Which Has Better Features: GuestPoint or Noovy?

GuestPoint offers 38 shared features plus 6 exclusive to it, including guest app, gift vouchers, automated assignments, shift planning, and on-premise capabilities. Noovy features 10 unique functionalities like multi-lingual support, guest CRM, digital registration, tablet check-in, and online checkout, with 38 shared features.

GuestPoint’s additional features cater to motels and larger properties needing detailed operational management. Noovy’s unique features emphasize automation, guest communication, and online operations, making it more appealing for hotels focused on guest experience and digital check-in.

Edge: GuestPoint, for its broader and more diverse feature set.

Which Has Better Customer Support: GuestPoint or Noovy?

GuestPoint’s support ratings are perfect at 5/5, with reviews emphasizing their knowledgeable, patient, and always-available team. Hoteliers praise the 24/7 support, citing quick resolutions and helpful guidance, especially during onboarding and troubleshooting.

Noovy also scores nearly perfectly at 4.89/5, with users mentioning fast, friendly, and reliable support. Reviewers appreciate how support helps them navigate new features quickly and resolve issues efficiently.

Edge: GuestPoint, with more recent reviews and higher overall ratings.

Which Has More Integrations: GuestPoint or Noovy?

GuestPoint integrates with 7 verified partners, including global channels like SiteMinder and Stripe, with two shared partners. Noovy boasts a significantly larger ecosystem with 40 verified partners, including prominent OTAs and revenue management tools like Omnibees, RevControl, and Revinate.

If your hotel relies on extensive third-party integrations, Noovy’s larger partner network offers more flexibility. But if you prioritize proven integrations like Stripe and SiteMinder, GuestPoint covers your needs.

Edge: Noovy, for its broader integration ecosystem.

Which Do Hoteliers Rate Higher: GuestPoint or Noovy?

GuestPoint’s reviews are fewer, with 25 total and no recent feedback, but the overall sentiment is very positive. Hoteliers praise its reliability, customer support, and reservation management, especially for motels and small properties.

Noovy, with 19 reviews and all recent, has a perfect 5/5 overall rating. Users, especially in boutique and city center hotels, value its ease of use, automation, and direct OTA integrations.

Edge: Noovy, with higher recent ratings and consistent positive feedback.

How Much Do GuestPoint and Noovy Cost?

GuestPoint’s pricing starts at a base of $200 per property, with no free tier or trial details available. Noovy charges €£$5 per room per month, with no free trial but a transparent, affordable rate, making it appealing for smaller budgets.

While GuestPoint’s higher base price might reflect its comprehensive feature set, Noovy’s straightforward and lower-cost model appeals to independent hotels and small chains seeking affordability.

What Type of Hotel Should Use GuestPoint?

• Hotels that operate primarily motels or small properties, especially in Australia or globally.
• Teams seeking a cloud-based platform that integrates reservations, POS, channel management, and GDS.
• Properties that need reliable reporting and robust reservation control.
• Hotels that value 24/7 support and ongoing updates.

Not ideal if you need multi-lingual support or extensive guest CRM features, as GuestPoint’s offering in these areas is limited.

Not ideal if your hotel relies heavily on digital check-in or online guest registration, as these features are only available in Noovy.

What Type of Hotel Should Use Noovy?

• Hotels focused on automation, especially in Europe or regions where digital registration and online checkout streamline operations.
• Boutique hotels and city center properties that need multi-lingual support and integrated guest CRM.
• Hotels looking for a cost-effective, all-in-one platform that includes channel management and booking engine.
• Properties seeking quick onboarding and a user-friendly interface that reduces staff training time.

Not ideal if your hotel requires extensive on-premise capabilities or detailed housekeeping management, where GuestPoint’s features might serve better.

Not ideal if your property relies on a broad network of third-party integrations beyond Noovy’s current ecosystem.

Noovy vs GuestPoint: The Bottom Line for Hotels

GuestPoint delivers a more mature, extensive property management solution with a proven track record among motels and small hotels worldwide. It excels in reservation management, support, and integrations, making it suitable for properties needing stability and a broad feature set.

Noovy stands out with its automation, affordability, and ease of use, especially for boutique, city center, and independent hotels focused on guest experience and digital operations. Its recent growth and high ratings suggest a future-proof platform for modern hoteliers.

If your hotel needs reliable, feature-rich management with global reach, GuestPoint is the safer, more established choice. For hotels prioritizing automation, cost-efficiency, and quick digital adoption, Noovy offers a compelling, modern alternative.