GuestPro vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and bottom line. GuestPro by GuestPro and ThinkReservations PMS both aim to streamline workflows but diverge sharply in their review data, feature sets, and market presence. GuestPro’s lack of recent reviews makes it difficult to assess, while ThinkReservations boasts over 350 recent reviews with a near-perfect recommendation rate. Do you want a system with proven, current user satisfaction or one that’s difficult to evaluate today?

Both products address core hotel management challenges: reservations, guest communications, and operational efficiency. GuestPro’s emphasis appears to be on centralizing data and automating tasks within a simple interface, but it lacks recent user feedback and validation. ThinkReservations, by contrast, is backed by recent high ratings and a broad feature suite, including channel management and booking engines. Are you willing to rely on outdated or unverified reviews, or do you prefer a solution with current, positive user experiences?

Ultimately, your decision hinges on confidence in recent performance. GuestPro’s zero recent reviews leave its current usability and support unverified, while ThinkReservations’ 356 reviews in the last six months and a 97% likelihood to recommend indicate a more reliable choice.

Is GuestPro or ThinkReservations Better for Hotels?

GuestPro is a property management system that appears to focus on reservation management and guest data centralization. However, the absence of recent reviews and a score of 0/5 across all categories suggests it may no longer be actively supported or relevant for modern hoteliers. ThinkReservations, with a score of 4.88/5 and over 350 recent reviews, demonstrates sustained user satisfaction and ongoing development.

If your hotel needs a reliable, well-reviewed PMS with integrated features like channel management, booking engines, and automated reports, ThinkReservations is the safer pick. GuestPro’s very limited or non-existent recent feedback makes it a risky choice for hotels seeking proven support and functionality today. Are you comfortable selecting a product with no recent validation, or do you want a platform with demonstrated, current success?

Is GuestPro or ThinkReservations Easier to Use?

GuestPro scores a 0/5 across ease of use, onboarding, and customer support, reflecting little to no recent feedback or updates. Without recent reviews, it’s impossible to determine how user-friendly or supportive the platform currently is. Conversely, ThinkReservations boasts a 4.82/5 ease of use rating, with recent reviews praising its intuitive interface, seamless onboarding, and accessible support team. Users describe it as "like adding another employee" and highlight its quick, helpful support.

Edge: ThinkReservations.

Which Has Better Features: GuestPro or ThinkReservations?

GuestPro offers no listed features or unique functionalities, suggesting it might be a basic or outdated system. ThinkReservations features 39 capabilities, including channel management, online booking, automated night audits, group bookings, multi-currency, guest messaging, and digital registration. These cover essential operational needs and allow for more advanced revenue management and guest engagement.

The significant feature gap favors ThinkReservations, which provides a comprehensive set of tools to streamline hotel operations and boost revenue. GuestPro’s lack of listed features makes it difficult to evaluate, but current data clearly favors ThinkReservations’ richer, more modern feature set.

Edge: ThinkReservations.

Which Has Better Customer Support: GuestPro or ThinkReservations?

GuestPro’s support and onboarding ratings are both 0/5, with no recent reviews to gauge current responsiveness or quality. This suggests an absence of active or recent customer feedback and raises concerns about ongoing support. ThinkReservations, with a 4.82/5 support rating, is praised repeatedly for its quick, knowledgeable, 24/7 customer service. Users mention that the support team is accessible, friendly, and effective at resolving issues swiftly.

Given recent review data and high support ratings, ThinkReservations clearly offers more reliable, responsive assistance.

Edge: ThinkReservations.

Which Has More Integrations: GuestPro or ThinkReservations?

GuestPro has no verified integration partners, limiting its connectivity options and potential for automation. ThinkReservations connects with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, and specialized solutions like Sojern, TrustYou, and OpenKey. These integrations facilitate better distribution, guest messaging, and operational automation.

The broader, more reliable integration network makes ThinkReservations more adaptable to your existing tech stack and future growth.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: GuestPro or ThinkReservations?

GuestPro, with zero recent reviews, offers no recent user ratings or feedback. ThinkReservations, with over 350 reviews in the last six months and a 4.88/5 rating, enjoys overwhelmingly positive feedback from hotels of various sizes and segments, particularly inns and boutique hotels. Its recent reviews emphasize ease of use, support, and revenue growth, with many saying it "transformed" their operations.

The current, high rating and volume of positive reviews favor ThinkReservations as the superior choice for user satisfaction today.

Edge: ThinkReservations.

How Much Do GuestPro and ThinkReservations Cost?

GuestPro’s pricing is not publicly available, which suggests it may be custom or outdated. ThinkReservations charges a $500 setup fee but does not specify ongoing monthly costs, implying a straightforward pricing model. Based on available data, ThinkReservations’ pricing aligns with typical PMS costs, but clarity and transparency are evident.

If GuestPro’s pricing remains undisclosed, it’s difficult to assess value or compare directly. ThinkReservations’ transparent fee structure provides clarity for budgeting.

What Type of Hotel Should Use GuestPro?

• Hotels that want a simple reservation and data management system and are comfortable with unverified current support.
• Small properties seeking to centralize guest information without complex features.
• Hotels that do not require integrations with OTAs or advanced revenue tools.

Not ideal if your hotel needs robust features, current support, or integration with major OTAs.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, inns, B&Bs, and boutique properties seeking a feature-rich, easy-to-use PMS.
• Hotels that prioritize integrations with OTAs such as Airbnb, Expedia, and TripAdvisor.
• Teams aiming for operational automation, revenue management, and guest communication tools.
• Hotels that want reliable support and recent user validation.

Not ideal if your property operates on a very tight budget without expecting extensive features or integrations.

The Bottom Line for Hotels

GuestPro’s lack of recent reviews, features, and support information makes it an uncertain choice in today’s market. ThinkReservations, with its high recent ratings, extensive feature set, and positive user feedback, emerges as the clear choice for modern hoteliers.

If your hotel needs a dependable, well-supported PMS with proven capabilities, go with ThinkReservations. Its broad integrations, ease of use, and recent reviews make it an investment in operational efficiency and guest satisfaction.

However, if your property only requires basic reservation management and you are comfortable with unverified support, GuestPro might suffice—but the risks are significant given current data gaps.

In conclusion, for hotels seeking a tested, reviewed, and current solution, ThinkReservations stands out as the definitive recommendation.