hotellab vs. Infor EzRMS:
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The Decision

Choosing the right revenue management system (RMS) can significantly influence your hotel's profitability and operational efficiency. Hotellab by Hotellab and Infor EzRMS both aim to automate pricing decisions and improve KPIs, but they differ in maturity, user feedback, and feature sets. Your decision hinges on which platform aligns best with your hotel's size, complexity, and budget.

Hotellab's recent surge in reviews and higher ratings suggest it currently outperforms Infor EzRMS. So, which of these solutions is truly better suited for your hotel?

Is Hotellab or Infor EzRMS Better for Hotels?

Hotellab and Infor EzRMS both address core revenue management needs: demand forecasting, rate recommendations, and operational integration. Hotellab is a younger, fast-growing platform with a focus on flexibility and customization, especially for mid-sized hotels and clusters. In contrast, Infor EzRMS has been a longstanding industry leader, trusted by major chains and independent hotels alike, with extensive reporting and automation features.

Where they diverge most is in user experience and recent feedback. Hotellab boasts a higher overall rating (5/5 vs. 4.46/5), with more recent reviews, indicating a more active and engaged user base. Infor's reviews reveal some frustration around forecast accuracy and system stability after updates. Given the latest review data and higher NPS score, Hotellab appears to be the stronger choice right now.

Are you looking for a system with rapid support and high user satisfaction, or one with a long track record but some recent reliability issues?

Hotellab vs Infor EzRMS: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, user-friendly platform that offers advanced forecasting, real-time rate adjustments, and a modern interface, Hotellab is the clear winner. It suits mid-sized hotels (15–150 rooms) or clusters seeking agility, with features like 24-month forecasting, multi-property dashboards, and AI optimization.

Conversely, if your hotel values deep data analysis, extensive reporting, and robust automation, especially within large chains or multiple properties, Infor EzRMS may still appeal. It's better suited for hotels with existing technical expertise, needing integrations with PMS and a proven track record in complex environments.

For hoteliers prioritizing recent positive reviews and higher satisfaction, Hotellab is the better fit. For those requiring a mature, proven system with extensive modules, Infor remains a contender.

Is Hotellab or Infor EzRMS Easier to Use?

Hotellab consistently earns top ratings for ease of use, with a score of 4.92/5 against Infor's 4.49/5. Users describe Hotellab’s interface as intuitive, with straightforward onboarding and simple navigation, making it accessible to staff at all levels. Its customizable dashboards and clear reporting streamline daily operations and strategic planning.

In comparison, Infor’s interface is generally user-friendly but requires specific knowledge to operate efficiently. Its complexity sometimes leads to user confusion, especially when managing forecasts or reports. Users report that EzRMS can be less approachable, especially for smaller teams without dedicated revenue managers.

Edge: Hotellab.

Which Has Better Features: Hotellab or Infor EzRMS?

Hotellab offers 37 unique features, including future market demand data, controlled automation, business mix optimization, multi-parameter dashboards, and AI-driven recommendations. These tools enable detailed scenario planning, proactive adjustments, and tailored strategies, making it ideal for properties wanting a high degree of control.

Infor provides 10 features, with strengths in detailed reporting, Excel export capabilities, and some automation. However, it lacks the breadth of advanced functionalities Hotellab offers, such as multi-factor authentication or custom alerts.

Given the feature count and depth, Hotellab's advanced capabilities give it a decisive edge for hotels seeking comprehensive revenue management tools.

Edge: Hotellab.

Which Has Better Customer Support: Hotellab or Infor?

Hotellab's support team scores an impressive 4.97/5, with reviews citing quick, knowledgeable responses and personalized onboarding assistance. Users appreciate the responsiveness and accessibility, especially given the platform’s frequent updates and customization options.

Infor’s support, rated at 4.04/5, is considered reliable but sometimes slow to respond, with users mentioning challenges with system updates causing temporary issues. Smaller hotels or those new to revenue management may find Infor’s support less responsive during critical moments.

Edge: Hotellab.

Which Has More Integrations: Hotellab or Infor?

Hotellab integrates with 14 verified partners, including key players like Mews, Lighthouse, and Oracle Hospitality. Its integrations primarily focus on revenue management, channel management, and property systems, but the partner network is more limited.

Infor boasts 113 verified integrations, covering a broad spectrum including CRM, content management, and alternative property recommendations. Its extensive partner ecosystem supports complex, multi-system environments, suitable for large hotel groups.

For hotels valuing extensive system connectivity, Infor’s integrations are unmatched. But if your focus is on revenue management and core operational tools, Hotellab’s integrations may suffice.

Edge: Infor.

Which Do Hoteliers Rate Higher: Hotellab or Infor?

Hotellab’s reviews are more recent (7 in the last 6 months), with a 99% likelihood to recommend and a perfect 5/5 overall rating. Users across various segments praise its ease of use, customizable features, and support quality.

In contrast, Infor’s 39 reviews are older, with a lower overall rating of 4.46/5 and an 86% recommendation rate. Users point to issues with forecast accuracy and system stability, especially after updates.

Given the recency and volume of positive feedback, Hotellab is rated higher by hoteliers today.

Edge: Hotellab.

How Much Do Hotellab and Infor Cost?

Hotellab charges a base price of $500 per month, with no additional implementation or trial fees noted. Its transparent flat-rate model makes budgeting straightforward.

Infor’s pricing is not publicly available, and its system generally involves higher costs due to modular options and extensive integrations. Implementation and module fees can significantly increase total expenses, making it more suitable for larger budgets.

For smaller to mid-sized hotels, Hotellab offers a clearer, more affordable pricing structure.

What Type of Hotel Should Use Hotellab?

• Hotels with 15–150 rooms seeking advanced, customizable revenue management.
• Hotel clusters needing centralized dashboards and demand forecasting.
• Properties that value AI-driven pricing and detailed analytics.
• Teams looking for a user-friendly platform with quick onboarding.
• Hotels wanting a platform designed by industry professionals with deep expertise.

Not ideal if:

• Your property exceeds 300 rooms or operates as part of a global chain requiring extensive chain-wide modules.
• You prefer a system with a long-established presence and extensive global integrations.
• Your hotel is heavily reliant on PMS or channel management automation that Hotellab does not yet support directly.

What Type of Hotel Should Use Infor?

• Large chains or groups with multiple properties requiring extensive integrations.
• Hotels that need detailed, flexible reporting and automated controls.
• Properties with in-house technical teams comfortable managing complex systems.
• Hotels that prioritize proven stability and long-term reliability.
• Businesses that benefit from broad partner ecosystems including CRM and content management.

Not ideal if:

• Your hotel is small or mid-sized, seeking a straightforward, cost-effective solution.
• You prefer modern, intuitive interfaces over complex setups.
• You want more frequent updates and rapid innovation.

The Bottom Line for Hotels

Hotellab and Infor EzRMS serve the same core purpose but target different hotel profiles. Hotellab's recent reviews, higher ratings, and feature richness position it as the current market leader for mid-sized hotels and clusters seeking flexibility and ease of use.

Infor EzRMS, with its deep integration capabilities and extensive legacy, remains strong for large hotel groups needing comprehensive automation. However, recent feedback suggests Infor’s forecast accuracy and system stability are areas for improvement.

If your hotel values a modern, customizable platform with active user support—especially in Europe, the Middle East, or Africa—Hotellab is the better choice. For large, multi-property enterprises with complex needs and existing infrastructure, Infor's extensive integrations make it a viable, albeit potentially more expensive, option.

In summary, for most mid-sized hoteliers today, Hotellab offers a more reliable, user-friendly, and feature-rich experience backed by recent positive reviews.