Booking Engine by HotelRunner vs. Roiback | Booking Engine:
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The Decision

Deciding between HotelRunner’s Booking Engine and Roiback’s platform hinges on your hotel’s specific needs. Both aim to increase direct bookings and streamline operations but differ significantly in features, support, and overall engagement. HotelRunner’s platform boasts a higher user rating, more recent reviews, and a broader feature set, making it the more compelling choice for most hoteliers.

Your team must evaluate whether you prioritize extensive integrations, ease of use, or advanced features. Do you want a platform with a larger global footprint and more recent positive feedback? Or, are you seeking a more niche, customized, high-touch solution? Let’s explore how these two products compare across key categories.

Is HotelRunner or Roiback Better for Hotels?

HotelRunner offers a comprehensive booking engine integrated within a broader hotel management ecosystem, emphasizing seamless OTA connectivity and customization. Roiback primarily focuses on boosting direct bookings via its sophisticated booking engine, with strong emphasis on analytics, multi-language support, and personalized consulting.

HotelRunner’s overall rating (4.5/5) outpaces Roiback’s, which currently has a 0/5 rating based on recent reviews, indicating more recent, active user feedback. With 40 recent reviews, HotelRunner’s client insights reveal consistent satisfaction, whereas Roiback’s reviews, though slightly more numerous at 43, lack recent positive feedback.

If your hotel seeks a platform with a proven track record and active user engagement, HotelRunner emerges as the more reliable choice. Do you need a platform that’s been tested and praised recently by a broad user base? Or are you willing to accept a less-reviewed solution with potential for future improvements?

HotelRunner vs Roiback: Which Should Your Hotel Choose?

If your hotel needs an all-in-one management solution with an emphasis on channel management, ease of setup, and high user satisfaction, go with HotelRunner. Its extensive feature set, including pooled inventory, automated reporting, and a high onboarding score (4.79/5), supports hotels seeking operational efficiency and direct booking growth.

Conversely, if your primary goal is to maximize revenue through customized promotional tools, multi-language support, and expert consulting, Roiback is worth considering. Its strengths lie in deep analytics, flexible promotion handling, and a focus on direct sales optimization, especially for larger or internationally oriented hotels.

For hoteliers with a focus on simplicity and proven recent performance, HotelRunner’s higher overall rating and active reviews make it the clear choice. If your hotel values specialized features and personalized support more than broad usability, Roiback might be suitable but is less recommended given current review data.

Is HotelRunner or Roiback Easier to Use?

HotelRunner’s user rating for ease of use is 4.73/5, backed by recent reviews praising its intuitive interface, quick onboarding (4.79/5), and straightforward management tools. Users highlight its friendly navigation and quick support, including responses via WhatsApp, making staff adoption simple.

Roiback also scores highly at 4.49/5, with reviewers emphasizing its user-friendly, multi-language interface and effective support. However, some users mention that speed issues during high-demand moments could slow down operations.

Edge: HotelRunner. Its slightly higher ease-of-use rating, recent positive reviews, and more straightforward onboarding process give it a slight edge in usability for hotel teams.

Which Has Better Features: HotelRunner or Roiback?

HotelRunner offers 32 shared features plus 8 unique capabilities, including pooled inventory, automated reporting, and ADA compliance—features not present in Roiback. These functionalities support comprehensive management and marketing strategies, especially for boutique and small hotels.

Roiback provides 4 unique features, such as urgency messaging, Facebook conversion tracking, loyalty program integration, and Apple Pay, supporting direct sales and guest engagement. While these are valuable, they are fewer and less extensive than HotelRunner’s offerings.

Overall, HotelRunner’s broader feature set (more than double the shared features) and unique modules give it the advantage. Edge: HotelRunner.

Which Has Better Customer Support: HotelRunner or Roiback?

HotelRunner’s customer support scores 4.8/5, with reviews praising prompt responses, helpful training, and a responsive support team. Users appreciate quick problem resolution and helpful communication channels, including WhatsApp.

Roiback’s support is rated 4.72/5, with feedback highlighting effective responsiveness and personalized consulting. Reviewers note that Roiback’s team actively guides hotels through complex features and updates, though some mention occasional delays.

Edge: HotelRunner. Slightly higher ratings, recent reviews, and positive comments about ease of access and support responsiveness tip the scale in its favor.

Which Has More Integrations: HotelRunner or Roiback?

HotelRunner boasts 17 verified partners, including major OTAs like Expedia, Airbnb, Agoda, and channel managers like protel and IDeaS. Its integrations cover a broad spectrum of hotel tech, though it still seeks to expand some niche channels.

Roiback integrates with 27 verified partners, including prominent systems such as RoomRaccoon, GuestCentric, and yield management tools like yieldPlanet. Its native integrations with leading PMS and channel managers are highly regarded, offering smooth connectivity.

While Roiback has more verified integrations, HotelRunner’s extensive OTA and channel manager connections are more widely used. Edge: Roiback.

Which Do Hoteliers Rate Higher: HotelRunner or Roiback?

HotelRunner’s recent reviews and higher overall ratings (4.5/5) indicate greater satisfaction among users. Hotels across segments, especially boutique properties, praise its ease of use, support, and feature set.

Roiback, lacking recent positive reviews and with a 0/5 rating, has no current satisfied user base to base scores on. Its older reviews are positive but outdated, reducing confidence in current performance.

Thus, HotelRunner’s higher ratings and recent positive feedback make it the preferred choice for hotelier satisfaction. Edge: HotelRunner.

How Much Do HotelRunner and Roiback Cost?

HotelRunner’s base price is $100 per month, with no freemium or additional implementation fees, making it affordable and transparent. Roiback’s base price is $500 per month, with no mention of discounts or free tiers, positioning it as a premium solution.

Given the significant price gap, HotelRunner provides a more accessible entry point for small to mid-sized hotels seeking value. Roiback’s higher cost likely reflects its targeted enterprise features and personalized services.

Edge: HotelRunner. Its lower, straightforward pricing offers better value for most hotels.

What Type of Hotel Should Use HotelRunner?

Hotels that benefit from HotelRunner’s broad management tools and extensive integrations should consider it. Specifically:

• Boutique hotels looking for customizable booking and marketing tools.
• Small to mid-sized properties seeking an affordable, all-in-one solution.
• Hotels needing reliable OTA connectivity and channel management.
• Properties aiming to increase direct bookings with flexible promotions.
• Hotels that prioritize high user satisfaction and recent positive reviews.

Not ideal if your hotel requires highly specialized or niche features that aren’t in HotelRunner’s core offering, or if you need enterprise-grade custom integrations that exceed those in the platform.

What Type of Hotel Should Use Roiback?

Roiback suits hotels focused on maximizing direct sales, especially those with an international or multi-language guest base. Specifically:

• Larger hotels or chains benefiting from detailed analytics and consulting.
• Hotels aiming to reduce OTA commissions and improve profitability.
• Hotels with a strong digital marketing presence seeking integrated promotional tools.
• Properties wanting multi-language support and seamless connectivity with channel managers.
• Hotels prepared to invest in a higher-cost, feature-rich platform for advanced revenue management.

Not ideal if your hotel is small, prefers lower-cost options, or requires a broad suite of integrations beyond Roiback’s current offerings.

Roiback vs HotelRunner: The Bottom Line for Hotels

HotelRunner offers a well-rounded, highly rated booking engine with a broad feature set, active user feedback, and competitive pricing. It’s ideal for hotels seeking reliable management, extensive integrations, and a straightforward user experience.

Roiback provides a more niche, advanced platform aimed at maximizing direct bookings through detailed analytics, personalized consulting, and multi-language support. It’s best suited for larger or international hotels willing to pay a premium for sophisticated features.

If you prioritize recent positive reviews, ease of use, and value for money, HotelRunner is your go-to. If your hotel needs advanced revenue tools, multi-language capabilities, and dedicated support, Roiback can deliver but with less current user endorsement.