hotsoft by planet vs. Semper:
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The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's operational efficiency and guest satisfaction. Both hotsoft by planet / Hoist and Semper aim to address core PMS needs, including reservations, front desk management, and reporting. However, the stark difference in their market presence, recent reviews, and feature sets makes your choice clearer: Semper has more recent feedback, a higher overall rating, and a broader feature set, making it the more reliable option for your hotel.

While planet / Hoist has been around since 1994 and is primarily used in Europe and Africa, Semper's broader international reach and larger, more recent review base position it as the more mature and trusted platform today. Are you ready to invest in a system that aligns with modern hotel operations and receives strong current endorsements?

Is planet / Hoist or Semper Better for Hotels?

Both products serve hotels by centralizing management tasks, yet their market adoption and recent feedback diverge sharply. planet / Hoist, with a zero-star rating and no recent reviews, offers little current validation of its performance, which raises questions about its ongoing support and feature updates. Conversely, Semper boasts over 51 reviews in the last six months, a near-perfect NPS score of 9.33, and an overall rating of 21.81 out of 25. This recent feedback highlights a product that is actively used, supported, and improved.

In terms of solving hotel management challenges, planet / Hoist's lack of recent reviews suggests it may be outdated or no longer actively developed. Semper’s extensive feature set and recent positive reviews demonstrate its capacity to handle operations efficiently, from reservations to reporting. Given these trends, your team should ask: which system will better support your hotel today and into the future?

Semper vs planet / Hoist: Which Should Your Hotel Choose?

If your hotel needs a modern, feature-rich platform with high user satisfaction and ongoing support, Semper is the clear choice. Its comprehensive suite includes direct billing, integrated PMS, channel management, guest communication, and automation tools, all highly rated and frequently praised for ease of use and support.

On the other hand, if your hotel operates primarily in Europe or Africa and prefers a system with a long legacy, you might consider planet / Hoist. However, the absence of recent reviews and a zero-star overall rating signal a lack of current validation for its effectiveness. For most hotels seeking growth and efficiency, Semper's proven track record and extensive features outweigh the outdated, unsupported impression of planet / Hoist.

Is planet / Hoist or Semper Easier to Use?

Semper’s user interface scores 4.55 out of 5, reflecting a highly praised ease of use, simple onboarding, and quick staff adoption. Its onboarding process is rated 4.5/5, with many users citing how new employees learn the system rapidly, and the support team is lauded for responsiveness.

planet / Hoist, with a zero-star rating, offers no recent user feedback to confirm its usability, but the lack of updates and reviews suggests it may not be as intuitive or modern. Given Semper’s strong recent ratings and positive user comments, it is the easier system to implement and operate effectively.

Edge: Semper

Which Has Better Features: Semper or planet / Hoist?

Semper offers an impressive 94 features, including direct billing, multi-currency handling, automated night audit, guest communication tools, channel management, booking engine, online check-in/out, guest profiles, and revenue management. Its features cover nearly every aspect of hotel management, and many are praised for their automation and usability.

planet / Hoist, with no verified features listed, appears to lack recent development or extensive functionality. Its limited feature set and the absence of new reviews indicate it may not provide the comprehensive capabilities modern hoteliers require.

Edge: Semper

Which Has Better Customer Support: Semper or planet / Hoist?

Semper’s support team averages a 4.88 out of 5, with reviews highlighting its professionalism, responsiveness, and willingness to assist. Review quotes praise the team for resolving issues quickly and providing ongoing support, which enhances user confidence.

planet / Hoist, with no recent reviews or ratings, provides no current support validation. Given Semper’s consistent praise and high ratings, it is clear that its support infrastructure better serves hotels seeking reliable assistance.

Edge: Semper

Which Has More Integrations: Semper or planet / Hoist?

Semper connects with 11 verified partners, including prominent platforms like Sage, NightsBridge, Cloudbeds, and Vingcard. Its integrations span POS, channel managers, booking engines, and more, facilitating a unified management experience.

planet / Hoist has only 2 verified partners, with minimal integration options, and no recent updates indicating expansion. For hotels wanting a flexible, connected system, Semper’s broader integration ecosystem offers a distinct advantage.

Edge: Semper

Which Do Hoteliers Rate Higher: Semper or planet / Hoist?

Semper’s overall rating of 21.81/25 (roughly 87%) is significantly higher than planet / Hoist’s zero-star rating, supported by 51 recent reviews and a 94% likelihood to recommend. Hotels across segments like luxury and resort properties consistently praise Semper’s ease of use, support, and feature set.

planet / Hoist’s zero score suggests no recent positive validation, making it difficult to recommend based on current user feedback. For hotels seeking proven satisfaction, Semper is the clear leader.

Edge: Semper

How Much Do Semper and planet / Hoist Cost?

Semper charges a flat monthly fee of $600, with no free tier or trial information available. The pricing model is straightforward, but the cost may be a consideration for smaller hotels or properties with tight budgets.

planet / Hoist offers no publicly available pricing, and given its outdated review profile, it likely lacks competitive or transparent pricing structures. Most hoteliers will find Semper’s predictable pricing more transparent and justifiable given its current feature set and support.

What Type of Hotel Should Use Semper?

• Hotels seeking a modern, fully integrated PMS with automation and guest communication.
• Properties that require extensive customization and reporting for financial management.
• Hotels operating across multiple channels with need for centralized control.
• Properties aiming to improve operational efficiency and guest experiences.
• Teams comfortable with cloud-based solutions that prioritize ongoing updates and support.

Not ideal if your hotel is a small operation with minimal digital needs or prefers a simpler manual process.

What Type of Hotel Should Use planet / Hoist?

• Hotels in Europe and Africa looking for a legacy system with historical presence.
• Properties with minimal digital infrastructure or very basic management needs.
• Hotels with existing, stable setups that do not require extensive modern features or frequent updates.

Not ideal if your hotel needs current support, extensive integrations, or plans for growth and modernization.

The Bottom Line for Hotels

Semper stands out as the more reliable, feature-rich, and well-supported PMS today. Its extensive recent reviews, high satisfaction ratings, and broad integrations make it a suitable choice for most hotels looking to streamline operations and enhance guest experiences.

planet / Hoist, despite its long history, shows no recent activity or validation, making it a risky choice unless your hotel operates in niche markets with minimal digital demands. For future-proofing your property management, Semper clearly leads the pack.

In summary, if you want a cloud-based system with up-to-date features, positive recent feedback, and strong support, Semper is the recommended option. If your hotel operates in specific regions with minimal digital needs, you might consider planet / Hoist, but be aware of its outdated profile and lack of recent validation.