Infor EzRMS vs. ZEN eManager:
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The Decision

Choosing a revenue management system (RMS) isn’t just about features; it’s about selecting a tool that aligns with your hotel’s size, complexity, and strategic goals. Infor EzRMS and ZEN eManager both aim to optimize your pricing, but they approach this goal differently. Infor EzRMS is a deeply analytical platform with a broad feature set and extensive integrations, while ZEN eManager offers a streamlined, AI-powered solution with a focus on automation and ease of use. Which one best fits your hotel’s needs?

Is Infor EzRMS or ZEN eManager Better for Hotels?

Both products seek to increase your revenue through smarter pricing, but they diverge in complexity, data depth, and integrations. Infor EzRMS has a longer legacy, with over 39 reviews, and is favored for its detailed data and multi-property management, making it ideal for larger, multi-location hotels or chains. ZEN eManager, with only 14 reviews but a higher recent rating, emphasizes simplicity, automation, and quick implementation, suited for smaller hotels or properties seeking an easy-to-operate solution. Are you looking for a feature-rich system or a straightforward, automated one?

ZEN eManager vs Infor EzRMS: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, highly customizable revenue system with extensive reporting and multi-property management, Infor EzRMS is the clear choice. It’s well-suited for larger hotels, chains, and properties with advanced analytical needs, especially given its 113 verified integrations and broad regional presence.

If your hotel prioritizes ease of use, automation, and integrated services like Channel Management and PMS, ZEN eManager is the better pick. It’s especially designed for small to mid-sized properties, offering built-in tools that simplify revenue management without requiring deep technical expertise. For a hotel that values automation and simplicity over detailed customization, ZEN eManager is the more appropriate choice.

Is Infor EzRMS or ZEN eManager Easier to Use?

Infor EzRMS boasts a user rating of 4.49/5 for ease of use, with some users noting that it requires specific knowledge and training to maximize its potential. Its interface, while functional, can be complex, especially for teams without prior revenue management experience, and some users report that data extraction and report generation can be unclear or cumbersome.

ZEN eManager excels in ease of use, with a 4.93/5 rating. Its interface is described as clean, dynamic, and intuitive, making it accessible even to teams with limited technical backgrounds. The platform’s built-in automation and training tools further streamline adoption.

Edge: ZEN eManager.

Which Has Better Features: Infor EzRMS or ZEN eManager?

Infor EzRMS offers 13 features exclusive to its platform, including Contact Management/CRM, Task Management, Client Communication portals, and Mobile App access—features that support detailed, multi-layered revenue strategies. It also provides advanced forecasting and enterprise guidelines but requires manual setup for workflows.

ZEN eManager includes 3 unique features like "What-if" scenario analysis, Future Market Demand Data, and Price Explanation, emphasizing automation over manual detail. Its features are designed for straightforward, real-time decision-making and simplicity.

Edge: Infor EzRMS.

Which Has Better Customer Support: Infor EzRMS or ZEN eManager?

Infor EzRMS’s support scores at 4.04/5, with reviews highlighting responsiveness but also noting occasional delays, especially when system updates break functionalities. Users appreciate its support team’s professionalism but suggest that support hours could be expanded for better coverage.

ZEN eManager’s support ratings are higher at 4.82/5, with reviews emphasizing its personalized, flexible, and proactive approach. Customers frequently praise the team’s quick assistance and ongoing platform improvements.

Edge: ZEN eManager.

Which Has More Integrations: Infor EzRMS or ZEN eManager?

Infor EzRMS stands out with 113 verified integrations, including major partners like Priority Software, Trevo, and Fairmas, enabling extensive connectivity across PMS, distribution, and financial systems. Its broad integration network supports large, multi-property operations with complex needs.

ZEN eManager has only 1 verified partner, Yanolja Cloud Solution, signifying a more limited but focused integration scope. However, this may suffice for smaller properties or those seeking a simplified, all-in-one platform.

Edge: Infor EzRMS.

Which Do Hoteliers Rate Higher: Infor EzRMS or ZEN eManager?

Infor EzRMS has an overall rating of 4.46/5, with a strong 4.6/5 from brand hotels, but only 3 reviews in the last 6 months, indicating less recent feedback. Larger hotels and chains tend to rate it higher, appreciating its depth and data richness.

ZEN eManager scores slightly higher at 4.93/5 overall, with recent reviews emphasizing its user-friendliness and automation. Given the lack of recent EzRMS reviews, ZEN eManager currently enjoys stronger recent feedback.

Edge: ZEN eManager.

How Much Do Infor EzRMS and ZEN eManager Cost?

Both products do not publicly disclose pricing details, which suggests customized quotes based on hotel size and needs. Typically, Infor EzRMS’s implementation and module costs tend to be higher due to its extensive features, while ZEN eManager’s simpler setup may result in lower total costs.

Your hotel should request tailored quotes to compare total investment, considering ongoing value and support.

What Type of Hotel Should Use Infor EzRMS?

• Hotels with multiple properties seeking centralized, detailed analytics.
• Chains requiring extensive integrations with other enterprise systems.
• Properties with complex revenue strategies needing granular control.
• Hotels that have revenue teams or staff familiar with data-driven decision-making.

Not ideal if your hotel is small, with limited budget, or prefers a plug-and-play solution without extensive customization.

What Type of Hotel Should Use ZEN eManager?

• Small to mid-sized hotels or properties with limited revenue management staff.
• Hotels prioritizing automation and ease of use over detailed customization.
• Properties seeking integrated solutions like Channel Management, PMS, and Booking Engine.
• Hotels looking for quick onboarding and ongoing operational simplicity.

Not ideal if your hotel requires extensive data analysis, custom workflows, or complex multi-property management.

The Bottom Line for Hotels

Infor EzRMS offers a comprehensive, feature-rich revenue management platform favored by larger hotels and chains with complex needs. Its broad integrations and detailed analytics support sophisticated strategies but come with higher costs and a steeper learning curve.

ZEN eManager provides a streamlined, AI-powered solution that excels in automation and user-friendliness, making it suitable for smaller hotels or properties wanting quick, effective revenue optimization. Its simpler setup and high recent ratings make it the more attractive choice for properties prioritizing ease of use.

If your hotel demands depth, extensive integrations, and detailed control, go with Infor EzRMS. Its proven track record and broad feature set make it ideal for larger, multi-property management.

If your hotel needs a straightforward, automated system that saves time and reduces complexity, ZEN eManager is the better option. Its ease of use and recent positive reviews make it the best choice for properties seeking simplicity and efficiency.

Final recommendation: For most hotels, especially those valuing recent support and user reviews, ZEN eManager is the stronger contender. Its high scores in customer support, ease of use, and recent ratings underscore its suitability for today’s hotel environment.