Innfinity vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can define your hotel's operational efficiency, guest experience, and revenue potential. Innfinity Software Systems and ThinkReservations cater to different needs within the hospitality industry, yet both aim to streamline management tasks. Given the stark contrast in their market presence, features, and user feedback, your choice depends on your hotel’s size, segment, and specific operational priorities.

Innfinity offers a broad industry focus, including corporate travel and workforce housing, whereas ThinkReservations is tailored primarily for small to mid-sized hotels, B&Bs, and inns. Does your hotel require a comprehensive, multi-industry platform or a straightforward, hotel-specific PMS?

Is Innfinity or ThinkReservations Better for Hotels?

Innfinity is a highly versatile platform primarily used across multiple industries, including oil & gas and corporate travel, with a focus on large-scale operations and specialized needs. ThinkReservations, by contrast, is designed specifically for hotels and lodging providers, emphasizing ease of use, guest engagement, and OTA integration.

Innfinity's extensive offerings include corporate booking tools and integrations with Air Canada AC2U, making it suitable for large properties or those with complex operational demands. Conversely, ThinkReservations excels in online booking, guest communication, and revenue management—capabilities that benefit smaller hotels and inns. Do you need a platform that handles multiple industries or one that simplifies hotel operations?

ThinkReservations vs Innfinity: Which Should Your Hotel Choose?

If your hotel is a small to mid-sized property, such as a boutique hotel, inn, or bed & breakfast, ThinkReservations is the clear choice. Its intuitive interface, high user ratings, and proven success in boosting revenue through upselling and OTA integration make it ideal for this segment.

If your hotel operates within a specialized industry—like corporate housing or workforce accommodations—and requires complex integrations such as Air Canada AC2U or multi-industry functionality, Innfinity is better suited. Its long history in diverse sectors and robust property management features cater to larger, more complex operations.

Is Innfinity or ThinkReservations Easier to Use?

ThinkReservations boasts a 4.82/5 ease-of-use rating based on 356 reviews, with users praising its straightforward, clean interface and quick onboarding. Many reviewers highlight how staff adoption was effortless, citing a customer support team that is accessible and helpful.

Innfinity, however, has a 0/5 rating in ease of use, which suggests a steep learning curve and potential difficulties in staff adoption. Its complex feature set and broader industry focus likely contribute to this lower score. For your team, ease of use is vital—Edge: ThinkReservations.

Which Has Better Features: Innfinity or ThinkReservations?

ThinkReservations offers 39 features, including a channel manager, booking engine, guest profiles, automated messaging, and integrated payment processing. These features are designed to optimize your hotel's online presence, guest communication, and revenue.

Innfinity, by contrast, provides no listed features, focusing instead on its broader industry solutions like corporate booking tools and workforce accommodations. While its offerings are extensive in some sectors, they lack the hotel-specific features that make ThinkReservations more practical for day-to-day hotel management. Edge: ThinkReservations.

Which Has Better Customer Support: Innfinity or ThinkReservations?

ThinkReservations has a 4.82/5 customer support rating with recent reviews emphasizing its quick, knowledgeable, and accessible assistance. Users describe the support team as responsive, with training resources and ongoing help that ease staff onboarding.

Innfinity scores a 0/5 in support, with no recent reviews or ratings available. The lack of customer feedback suggests limited support services or user engagement. For your team, reliable support can be crucial—Edge: ThinkReservations.

Which Has More Integrations: Innfinity or ThinkReservations?

ThinkReservations boasts 16 verified integrations, including major OTAs like Expedia, Booking.com, and Airbnb, plus additional tools like TrustYou and Triptease. These integrations help streamline your booking flow and guest engagement.

Innfinity has only 1 verified partner, Whistle, and no other listed integrations, limiting its ability to connect with other platforms or services. If integration breadth is important, especially for online distribution, Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Innfinity or ThinkReservations?

ThinkReservations holds an overall rating of 4.88/5 based on 356 reviews, with recent feedback highlighting its ease of use, support, and revenue-boosting features. Small hotels, B&Bs, and inns particularly praise its intuitive design and operational improvements.

Innfinity, with no recent reviews or ratings, cannot be confidently rated by hoteliers. Its lack of recent user feedback suggests it is less favored or less actively used in the hotel segment. For hotelier satisfaction, Edge: ThinkReservations.

How Much Do Innfinity and ThinkReservations Cost?

Innfinity does not list any pricing information, indicating that its costs may vary widely or that it operates on a bespoke basis. ThinkReservations charges a flat $500 monthly fee, with no additional implementation or per-room charges.

This clear pricing structure makes it easier for small hotels to budget and compare costs directly. Without transparent pricing, Innfinity’s affordability remains uncertain—making ThinkReservations the more predictable choice for budget-conscious hotels.

What Type of Hotel Should Use Innfinity?

• Hotels that operate across multiple industries, including corporate travel and workforce accommodations.
• Large properties requiring complex integrations and specialized tools.
• Hotels seeking a broader platform that encompasses various industry needs beyond lodging.
• Hotels that have dedicated IT teams capable of managing potentially complex systems.

Not ideal if you prioritize ease of use, quick onboarding, or hotel-specific features. Smaller hotels or those new to PMS should look elsewhere.

What Type of Hotel Should Use ThinkReservations?

• Small and mid-sized hotels, inns, B&Bs, and boutique properties.
• Hotels focused on maximizing direct bookings and upselling.
• Properties that rely heavily on OTA integrations and online marketing.
• Hotels seeking a user-friendly platform with dedicated support and automated guest communication.

Not ideal if you need highly specialized industry features, or if your hotel operates at a large scale with complex corporate requirements.

The Bottom Line for Hotels

Innfinity is a broad industry platform built for large or complex operations, especially in corporate and workforce sectors. Its lack of recent reviews, limited integrations, and unclear pricing make it less suitable for most hotels, especially smaller ones.

ThinkReservations is a hotel-focused PMS offering 39 features, a proven track record, strong recent reviews, and a high satisfaction rate. Its extensive integrations, ease of use, and dedicated support make it the better choice for small to mid-sized hotels and inns looking to streamline operations and grow revenue.

If your hotel values a straightforward, well-supported, and feature-rich PMS, choose ThinkReservations. If your operation is complex, industry-specific, or larger scale, and you need a platform capable of handling diverse needs, consider Innfinity, but be aware of its current lack of recent feedback and limited integrations.