MyStay Check in vs. Self-service kiosk:
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The Decision

Choosing between MyStay Check-in by MyStay and Vendfun's Self-service kiosk hinges on your hotel’s specific needs and priorities. Both aim to facilitate contactless check-in, but MyStay offers a comprehensive platform with extensive features, integrations, and a strong reputation backed by recent reviews. Vendfun, however, has limited market presence and no verified customer feedback, making it less reliable for informed decision-making.

Your team should focus on reliability, usability, and feature depth when selecting a solution. Does your hotel require a proven, feature-rich platform with ongoing support? Or are you exploring a new, less established option?

Is MyStay or Vendfun Better for Hotels?

MyStay has established itself as a leader in contactless check-in solutions, boasting a 5-star overall rating from 40 recent reviews and a near-perfect NPS score of 9.8/10. Its ease of use (4.91/5) and support ratings (4.93/5) demonstrate high satisfaction among hoteliers, who appreciate its effectiveness in reducing front desk costs and improving operational efficiency.

Vendfun lacks publicly available reviews, with no recent feedback or ratings to gauge its performance. While it claims to offer self-service check-in, the absence of reviews makes it difficult to assess its reliability or user satisfaction.

Given the disparity in customer feedback and the recent review volume, MyStay clearly has stronger market validation and user trust. Would you prefer a proven solution with real-world success or consider an unverified option?

MyStay vs Vendfun: Which Should Your Hotel Choose?

If your hotel needs a comprehensive contactless check-in and check-out platform with seamless PMS integration, automation, and a broad range of features, go with MyStay. Its proven track record, extensive partner integrations, and high customer satisfaction make it the safer choice.

If your hotel is in early stages of exploring contactless solutions and you want to experiment with a new vendor that might offer a basic kiosk without the richness of features, Vendfun could be considered—but be aware of the lack of user feedback and market presence.

For hotels seeking reliability, ease of implementation, and a cost-effective package, MyStay is the clear choice. Meanwhile, Vendfun might only suit properties willing to risk untested solutions.

Is MyStay or Vendfun Easier to Use?

MyStay earns a high ease-of-use rating of 4.91/5, with many reviewers citing its intuitive interface and simple setup. Customers mention that onboarding is quick and staff adoption is straightforward, which is crucial for hotels needing rapid deployment.

Vendfun offers no publicly available user ratings or reviews, leaving its usability unverified. Without feedback, it’s impossible to confidently assess how easy it is for staff or guests to operate.

Edge: MyStay.

Which Has Better Features: MyStay or Vendfun?

MyStay outshines Vendfun by offering 14 unique features, including PMS integration, guest segmentation, multi-channel messaging, digital payments, door lock integration, and self-service check-in/out. These functionalities support a full-scale, contactless guest journey and operational automation.

Vendfun provides no documented features beyond its self-service kiosk concept, making it difficult to evaluate its capabilities. Without additional feature data, it’s apparent that MyStay provides a richer, more versatile platform.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Vendfun?

MyStay scores impressively on support and onboarding, with ratings of 4.93/5 and comments praising its responsiveness and helpfulness. Users highlight that the support team assists in resolving issues quickly, which fosters confidence during deployment.

Vendfun lacks any publicly shared support ratings or customer feedback, raising concerns about post-sale assistance and ongoing help.

Edge: MyStay.

Which Has More Integrations: MyStay or Vendfun?

MyStay boasts 30 verified partners, including notable property management systems and channel managers like Kwentra, RoomRaccoon, and WuBook. This extensive integration network ensures smooth data flow and operational consistency.

Vendfun reports no verified integrations, limiting its ability to connect with existing hotel management ecosystems. For hotels relying on integrated workflows, MyStay’s partner ecosystem is a significant advantage.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Vendfun?

MyStay’s recent reviews reflect a 5/5 overall rating from 40 users, predominantly from European, North American, and Asian markets. Hoteliers across different segments—especially serviced apartments and boutique hotels—highlight its simplicity, feature set, and support.

In contrast, Vendfun has no available reviews, making it impossible to assess user satisfaction or property segment preferences.

Given the data, hoteliers favor MyStay's proven track record and positive feedback.

Edge: MyStay.

How Much Do MyStay and Vendfun Cost?

MyStay is priced at a flat $400 monthly fee without hidden charges or implementation fees, providing transparent value. No pricing details are publicly available for Vendfun, leaving potential buyers uncertain about its cost structure.

The absence of Vendfun’s pricing information makes it difficult to compare value, but the lack of reviews and market presence suggests it might not yet deliver the same return on investment as MyStay.

Edge: MyStay.

What Type of Hotel Should Use MyStay?

• Hotels that want a proven, feature-rich contactless check-in platform.
• Properties aiming to reduce staffing costs through automation.
• Hotels seeking seamless PMS integration for streamlined operations.
• Businesses emphasizing guest communication and upselling.
• Hotels in multiple regions, especially Europe, North America, or Asia Pacific.

Not ideal if your hotel is very small and only needs a basic kiosk without automation or integrations, or if you prefer a low-cost, untested solution.

What Type of Hotel Should Use Vendfun?

• Hotels eager to experiment with contactless check-in solutions.
• Properties with minimal automation needs and a focus on simple kiosks.
• Hotels willing to adopt new vendors despite limited reviews.
• Smaller properties or startups testing the contactless concept.

Not ideal if your hotel prioritizes proven reliability, extensive features, or seamless integrations, especially given the lack of customer validation.

MyStay vs Vendfun: The Bottom Line for Hotels

MyStay provides a well-rounded, feature-rich platform with proven success and high customer satisfaction, making it the safest choice for most hotels. Its extensive integrations, positive recent reviews, and high support ratings demonstrate a mature, reliable solution for contactless check-in.

Vendfun, still lacking reviews and verified integrations, is a riskier, untested option. It might appeal to properties willing to gamble on a new entrant but falls short for hotels prioritizing stability, comprehensive features, and proven performance.

In conclusion, if your hotel values dependability, extensive capabilities, and positive peer feedback, go with MyStay. Consider Vendfun only if you’re exploring early-stage solutions and are prepared for potential uncertainties.