MyStay Check in vs. Zaplox Self-service Kiosk:
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The Decision

Choosing between MyStay Check in by MyStay and Zaplox Self-service Kiosk by Zaplox hinges on your hotel’s specific operational needs and guest experience goals. Both products address contactless check-in, but they do so with different strengths and focuses. MyStay primarily offers a comprehensive digital check-in and communication platform, while Zaplox emphasizes a flexible, hardware-agnostic kiosk experience. How do these differences impact your decision?

MyStay's platform is built around automating guest check-in, check-out, and communication, making it ideal for properties looking to enhance operational efficiency and guest engagement. Zaplox, on the other hand, offers a more hardware-neutral kiosk solution, supporting a variety of devices and lock systems for more flexible implementation. Which solution aligns best with your hotel’s tech infrastructure and guest service vision?

Is MyStay or Zaplox Better for Hotels?

MyStay excels at simplifying guest check-in through a mobile-first approach, with a focus on automating communication, online payments, and guest data management. Its many reviews praise its ease of use, robust integrations, and features like guest segmentation, upselling, and digital acceptance, making it suitable for hotels aiming for a full contactless experience.

Zaplox offers a straightforward, hardware-agnostic self-service kiosk that can run on nearly any tablet, supporting mobile keys, checkouts, and payment management. Its reviews emphasize stability, ease of operation, and the ability to reduce front desk workload, especially in hostels, city hotels, and budget properties.

Given the review count and recency, MyStay’s more positive ratings and higher overall scores make it the stronger choice. Are you prioritizing a full guest communication platform or a flexible kiosk solution?

MyStay vs Zaplox: Which Should Your Hotel Choose?

If your hotel needs a comprehensive online check-in system with features like guest segmentation, targeted offers, and automated communication, go with MyStay. Its ability to handle online forms, digital signatures, and integrated upselling makes it ideal for properties seeking to maximize revenue and guest engagement.

If your hotel requires a flexible, device-agnostic kiosk for quick check-in and check-out, especially in a high-volume environment like hostels or city center hotels, Zaplox is more appropriate. Its support for mobile keys and compatibility with various lock systems makes it a good fit for properties wanting to upgrade their front desk operations without overhauling their hardware.

For most hotels, MyStay’s broader feature set and recent positive reviews make it the more compelling choice, especially if you want an all-in-one digital guest journey. However, if hardware flexibility and quick deployment matter most, Zaplox delivers a reliable self-service kiosk experience.

Is MyStay or Zaplox Easier to Use?

MyStay boasts an impressive average ease-of-use rating of 4.91/5, with users praising its intuitive interface and straightforward setup. Onboarding reviews highlight quick integration with property management systems and simple guest communication workflows, making staff adoption smooth.

Zaplox scores a 4.17/5, with users appreciating its stability and compatibility across various devices. However, some review mentions point to occasional technical issues and longer setup times due to development team changes, which may slightly hinder staff adoption.

Edge: MyStay.

Which Has Better Features: MyStay or Zaplox?

MyStay offers 10 unique features, including guest segmentation, room upgrade merchandising, multi-channel messaging, digital payment capture, and offer orchestration. These tools support personalized guest engagement and revenue growth, particularly through targeted marketing and upselling.

Zaplox provides 21 features, including device agnosticism, remote check-in, mobile app, guest messaging, room service ordering, and multi-lingual support. Its extensive feature set emphasizes operational flexibility, mobile keys, and guest self-service, particularly suited for properties prioritizing hardware independence.

While Zaplox’s feature count surpasses MyStay, the latter’s specialized functionalities around guest targeting and upselling may offer more immediate value. For a focus on automation and marketing, edge: MyStay.

Which Has Better Customer Support: MyStay or Zaplox?

MyStay’s support scores a 4.93/5, with reviews highlighting prompt, helpful assistance and ongoing feature updates. Users mention that MyStay’s team is responsive and committed to improving the platform, which enhances confidence in its reliability.

Zaplox’s support scores a 3/5, with reviews citing occasional delays and challenges due to developer team changes. Some users note that support can be inconsistent, impacting their ability to resolve issues swiftly.

Edge: MyStay.

Which Has More Integrations: MyStay or Zaplox?

MyStay connects with 30 verified partners, including major PMS and channel managers like Oracle Hospitality, Mews, and Net Affinity. Its extensive integration network simplifies data flow and operational management for larger or multi-system properties.

Zaplox integrates with 17 verified partners, including prominent PMS and lock system providers like Salto and Infor. While its integrations are solid, they are fewer and more focused on hardware compatibility.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Zaplox?

MyStay’s reviews are more recent and overwhelmingly positive, with an overall rating of 5/5, a 98% likelihood to recommend, and a 9.8/5 NPS score. Hoteliers praise its ease of use, support, and ability to cut costs, especially in serviced apartments and boutique hotels.

Zaplox’s average rating is 4/5, with a 80% recommendation rate. Reviews highlight stability and guest satisfaction but also mention technical issues and support challenges.

Edge: MyStay.

How Much Do MyStay and Zaplox Cost?

MyStay charges a flat monthly fee of $400, with no implementation or trial fees. Its predictable pricing model allows hotels to budget accordingly.

Zaplox’s pricing is not publicly detailed, with no trial or flat-rate info available. Its costs may vary based on hardware and integration needs, making budgeting less straightforward.

Based on available data, MyStay offers clearer value and affordability with its fixed monthly rate.

What Type of Hotel Should Use MyStay?

• Hotels that want to automate the entire guest check-in process, including online forms, digital signatures, and communication.
• Properties aiming to improve operational efficiency and reduce front desk workload.
• Hotels prioritizing guest engagement through targeted offers and upselling.
• Properties with existing PMS and channel integrations seeking a unified platform.
• Hotels that want to support contactless interactions during health crises like COVID-19.

Not ideal if:

• Your hotel relies heavily on hardware flexibility and device-agnostic solutions.
• You prefer a simple kiosk without digital communication features.

What Type of Hotel Should Use Zaplox?

• Budget properties, hostels, or city hotels seeking a flexible, hardware-neutral self-service kiosk.
• Hotels aiming to reduce front desk congestion and enable 24/7 guest access.
• Properties with existing lock systems that support mobile keys or card access.
• Hotels wanting a quick, easy-to-deploy self-service option without extensive platform features.
• Hotels with limited IT or support resources, benefiting from simple, stable hardware solutions.

Not ideal if:

• You need a full digital communication platform with guest segmentation.
• Your focus is on advanced upselling or marketing automation.

The Bottom Line for Hotels

MyStay Check in stands out as the more feature-rich, well-supported, and recent-reviewed product. Its comprehensive automation, guest communication, and upselling tools make it suitable for mid to large hotels seeking a complete contactless guest journey.

Zaplox offers a reliable, hardware-agnostic kiosk solution that reduces front desk workload and supports mobile keys. It’s a good choice for properties that prioritize quick deployment and hardware flexibility over extensive guest engagement features.

If your goal is a fully integrated digital solution with personalized communication and revenue tools, choose MyStay. If you want a flexible, simple kiosk to handle basic check-in and check-out, Zaplox is the better fit.

In summary: For most hotels looking for a well-supported, feature-packed platform with proven recent reviews, MyStay Check in is the clear leader. Its broader capabilities and recent positive feedback provide confidence to hoteliers ready to upgrade their contactless check-in process.