MyStay vs. Welcome Pickups:
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The Decision

When choosing an upselling platform for your hotel, your goal is to enhance guest experience while increasing revenue. You’re evaluating MyStay by MyStay and Welcome Pickups by Welcome Pickups—both aim to streamline guest interactions but serve different operational needs. How do they compare in features, ease of use, support, and overall impact on your property?

MyStay offers a comprehensive suite of communication, upselling, and contactless check-in tools, while Welcome Pickups focuses primarily on automating guest transfer services. Your choice hinges on whether you need a broader guest engagement platform or a specialized transfer solution. Which aligns better with your hotel’s strategic priorities?

Is MyStay or Welcome Pickups Better for Hotels?

Both products target improving customer service and boosting revenue, but they address different aspects of the guest journey. MyStay acts as an all-in-one communication and upselling platform, helping you promote services, manage automated messaging, and facilitate online check-in/check-out. Welcome Pickups specializes in transportation, offering a reliable transfer booking system that automates guest pickups and drop-offs.

MyStay’s main strength lies in its ability to generate ancillary revenue through personalized upselling and digital services, with a focus on maximizing guest spend during their stay. Welcome Pickups, on the other hand, excels in providing a seamless transfer experience, reducing staff workload and elevating guest satisfaction in transportation.

Do you want a platform that enhances entire guest engagement or a specialized transfer service? The answer depends on your hotel’s current guest management gaps.

MyStay vs Welcome Pickups: Which Should Your Hotel Choose?

If your hotel needs a unified platform for guest communication, digital marketing, and onsite services, go with MyStay. Its ability to integrate with your PMS, promote third-party offers, and facilitate contactless check-in makes it ideal for mid-size to large hotels aiming for operational efficiency and revenue growth.

If your priority is simplifying guest transfers, reducing staff time on logistics, and ensuring reliable transportation, Welcome Pickups is the better fit. Its extensive network, proven reliability, and automation features cater well to hotels focused on elevating guest satisfaction through smooth travel experiences.

For boutique or city-center hotels seeking guest engagement, MyStay’s feature set provides more value. Conversely, properties with high transfer volume or those looking to outsource transport logistics should lean toward Welcome Pickups.

Is MyStay or Welcome Pickups Easier to Use?

MyStay has a near-perfect ease of use rating at 4.85/5, with many reviewers praising its straightforward onboarding and intuitive interface. Users mention the platform’s well-organized communication tools and simple setup for pre- and post-stay messaging. However, some feedback indicates occasional slowness and room for customization improvements.

Welcome Pickups boasts a slightly higher ease of use rating at 4.93/5, with reviews highlighting its simple booking process, clear interface, and reliable platform. Hotels find it easy to onboard staff and customize transfer options, with recent platform improvements enhancing navigation.

Edge: Welcome Pickups.

Which Has Better Features: MyStay or Welcome Pickups?

MyStay offers 2 unique features: Ancillary Product Merchandising and Offer Orchestration, which allow you to promote third-party services and coordinate offers across the guest journey. It also supports personalized digital marketing, automated messaging, and contactless check-in/out, totaling 7 features shared with Welcome Pickups.

Welcome Pickups provides 4 exclusive features: Automated Fulfillment Task Routing, Gift Vouchers & Prepaid Experiences, Dynamic Upgrade Pricing, and a Multi-Property/Chain Dashboard. These enhance transfer automation, upselling, and multi-property management.

Overall, MyStay’s 2 unique features give it an edge if you want advanced upselling and campaign orchestration. If transfer-specific features like dynamic pricing or chain management matter more, Welcome Pickups leads.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Welcome Pickups?

MyStay has a slightly higher customer support score at 4.85/5, with reviewers praising their proactive, ongoing support and willingness to customize solutions. Users say, “Their support team is always close and ready to help us,” and appreciate their quick responses.

Welcome Pickups scores 4.79/5 in support, with reviews commending the professionalism and reliability of their back office and drivers. Customers value their quick problem-solving and the platform’s recent improvements, but some mention occasional driver communication issues.

Edge: MyStay.

Which Has More Integrations: MyStay or Welcome Pickups?

MyStay integrates with 30 verified partners, including major PMS and channel management systems like RoomRaccoon, SiteMinder, and Oracle Hospitality, supporting a broad range of hotel tech ecosystems. Welcome Pickups has 17 verified integrations, including Nonius, Guesty, and Cloudbeds, with 9 shared partners.

While MyStay’s larger integration network offers more flexibility, Welcome Pickups’ key integrations cover the essentials for transfer automation. If your property relies heavily on specific PMS or channel systems, MyStay’s broader connectivity is advantageous.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Welcome Pickups?

MyStay’s 41 reviews average 4.82/5, primarily from boutique, serviced apartment, and city-center hotels. Some reviewers mention its integral role in streamlining operations and increasing revenue, though a few note slow system responses.

Welcome Pickups has 119 reviews with an average rating of 4.95/5, from a diverse hotel segment including luxury and boutique hotels. Hoteliers highlight its reliability, ease of use, and positive guest feedback. Recent reviews reinforce its high satisfaction levels.

Given the higher review count and more recent feedback, Welcome Pickups is rated higher overall.

Edge: Welcome Pickups.

How Much Do MyStay and Welcome Pickups Cost?

MyStay charges a base price of $400 per month, with no freemium options or monthly per-room fees. Its pricing reflects its extensive feature set, especially suitable for larger hotels or chains seeking a full suite of guest engagement tools.

Welcome Pickups costs $100 per month, with no additional fees or trial options. Its straightforward pricing targets hotels that primarily need efficient transfer services without the added costs of broader guest engagement features.

If budget is a concern and transfers are your main focus, Welcome Pickups offers a more affordable entry point.

What Type of Hotel Should Use MyStay?

• Hotels seeking a comprehensive guest engagement platform, including digital upselling, automated communications, and contactless check-in/check-out.
• Properties with complex guest service needs, such as resorts, serviced apartments, or boutique hotels looking to maximize ancillary revenue.
• Teams that want an all-in-one solution to reduce the number of systems used.
• Hotels aiming for personalized, pre-arrival marketing and post-stay follow-up.

Not ideal if your hotel primarily needs transportation services or has limited budget for a full platform.

What Type of Hotel Should Use Welcome Pickups?

• Hotels that prioritize reliable, seamless guest transfers, especially in high-volume or busy travel hubs.
• Properties aiming to reduce staff workload related to transportation logistics.
• Hotels in destinations with a high volume of transfer needs, such as airports or city-center hotels.
• Hotels that value quick setup and a simple, effective transfer booking system.

Not ideal if your hotel needs extensive guest communication or upselling features outside transfers.

The Bottom Line for Hotels

MyStay is a broad guest engagement platform that combines communication, upselling, and contactless check-in into one system. Its extensive integrations, features, and recent review growth make it a compelling choice for hotels seeking to maximize revenue and guest satisfaction through digital channels.

Welcome Pickups specializes in automating guest transfers with proven reliability and high guest satisfaction. Its lower price point and ease of use make it ideal for hotels focused on transport logistics and operational efficiency.

If your hotel needs a full-service upselling and engagement system, go with MyStay. If seamless, reliable guest transfer automation is your priority, Welcome Pickups is the smarter choice.

In conclusion, your decision should align with your hotel’s core operational needs—whether a comprehensive guest platform or a specialized transfer solution. Both products deliver value but cater to different strategic goals.