NewBook (PMS) vs. Guestline (Rezlynx PMS):
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The Decision

Choosing the right Property Management System (PMS) can determine the efficiency and revenue potential of your hotel. Both NewBook and Guestline aim to streamline operations and enhance guest experiences, but they differ significantly in features, user feedback, and market presence. Given the recent reviews and user ratings, it’s clear that NewBook, with its 16 reviews and stellar 4.75/5 overall rating, offers a more current and proven solution. But which product truly fits your hotel’s needs?

Is NewBook or Guestline Better for Hotels?

Both NewBook and Guestline serve the hotel industry by managing reservations, guest data, and operations, but they target different hotel types and markets. NewBook, with a focus on smaller to mid-sized properties—including boutique hotels, resorts, and vacation rentals—aims to simplify property management while boosting bookings. Guestline, on the other hand, primarily targets larger, more complex hotel groups and independent hotels with extensive modules for events and revenue management. Do your hotel’s needs lean toward straightforward property management or comprehensive operational control?

NewBook’s user reviews highlight its ease of use, customization, and customer support, making it ideal for hotels that need a robust yet simple platform. Guestline’s strength lies in its broad feature set, with over 95 integrations and modules for revenue, marketing, and conference management. While Guestline’s reviews are more numerous, they also reveal some ongoing support issues, and its complexity can be a hurdle for smaller teams. Are you looking for a system that’s quick to implement and easy to operate, or one packed with advanced features for growth?

NewBook vs Guestline: Which Should Your Hotel Choose?

If your hotel requires a straightforward, user-friendly PMS with excellent support and recent positive reviews, go with NewBook. Its recent 16 reviews all emphasize support quality, ease of onboarding, and high satisfaction, especially among boutique and rental properties. If your hotel needs a wide array of features, extensive integrations, and modules for revenue and event management, Guestline might be more appropriate, especially if you’re managing larger, more complex operations.

For smaller hotels, resorts, or properties that prioritize support and simplicity, NewBook’s current review count and recent feedback make it the recommended choice. Larger hotels or chains seeking a comprehensive suite with advanced revenue tools and multi-lingual options may find Guestline’s extensive capabilities more aligned with their needs.

Is NewBook or Guestline Easier to Use?

NewBook boasts a 4.69/5 ease-of-use rating based on recent reviews, with users praising its intuitive interface and straightforward onboarding. The review quotes highlight how staff find it easy to train new users and navigate the platform, citing “stress-free” bookings and check-ins. Support is consistently rated high, with reviewers describing staff as “prompt,” “knowledgeable,” and “dedicated.”

Guestline’s ease of use scores 4.47/5, with users appreciating its cloud-based accessibility and intuitive interface. However, some reviews mention a learning curve due to system complexity and occasional slow responses from support, especially when troubleshooting issues.

Edge: NewBook.

Which Has Better Features: NewBook or Guestline?

NewBook offers 28 shared features plus 2 unique ones—namely, a Spa & Wellness Module and On-Premise capabilities—focusing on smaller properties and niche needs. Guestline, with over 51 features, provides extensive modules such as EPoS, Gift Vouchers, Multi-lingual, Online Check-in, and Task Management, catering to larger operations with complex requirements.

Where NewBook excels is in its streamlined booking engine and customization options, while Guestline’s competitive edge lies in its wide array of integrations and modules for revenue, billing, and guest messaging. If you want a system with specific niche features, NewBook’s unique offerings are advantageous; for broader operational needs, Guestline’s extensive feature set is better.

Edge: Guestline.

Which Has Better Customer Support: NewBook or Guestline?

NewBook’s customer support scores a perfect 5/5, with recent reviews praising prompt, knowledgeable, and friendly service. Comments include “support staff have been amazing,” and “the support desk is dedicated and creative,” indicating strong support for onboarding and troubleshooting.

Guestline’s support scores 4.41/5, with reviews acknowledging good initial training but some frustration over slow responses and inconsistent support quality. Users mention support delays, especially during system upgrades, which can hinder ongoing operations.

Edge: NewBook.

Which Has More Integrations: NewBook or Guestline?

Guestline offers 95 verified integrations, including popular partners like SiteMinder, Revinate, and Tripadvisor, providing extensive options for channel management, marketing, and revenue tools. In contrast, NewBook has 16 verified partners, including key integrations like RoomPriceGenie and Vingcard, but with fewer overall options.

Shared integrations include major platforms such as SiteMinder and Revinate, making Guestline the better choice if your property relies heavily on third-party integrations. However, if your focus is on core hospitality functions and streamlined workflows, NewBook’s simpler partner network might suffice.

Edge: Guestline.

Which Do Hoteliers Rate Higher: NewBook or Guestline?

NewBook’s recent reviews consistently rate the platform at 4.75/5, with hotel segments like boutique and vacation properties expressing high satisfaction. Reviewers frequently highlight its ease, customization, and support, with one stating, “I highly recommend NewBook; it’s far more user-friendly and sophisticated.”

Guestline’s overall rating is 4.53/5, with more reviews, mostly positive, though some mention system slowness and support delays. Independent hotels give slightly higher scores (4.63/5) compared to larger or branded properties.

Given the recent reviews and high satisfaction scores, NewBook is the more highly rated platform currently.

Edge: NewBook.

How Much Do NewBook and Guestline Cost?

NewBook charges a flat base fee of $1,000 per month, with no mention of setup fees or trial options. Its transparent pricing model simplifies budgeting, though additional modules may incur extra costs.

Guestline does not publicly disclose exact pricing, but it operates on a quote-based model, often more expensive and tailored to larger hotels or chains. The lack of clear pricing can be a hurdle for smaller properties considering total cost.

What Type of Hotel Should Use NewBook?

• Hotels that prioritize simplicity, quick onboarding, and strong support.
• Boutique hotels, resorts, vacation rentals, and RV parks needing an intuitive system.
• Properties seeking to boost direct bookings and streamline operations.
• Teams that value customization without system complexity.
• Not ideal if you require extensive modules like EPoS or multi-currency features.

What Type of Hotel Should Use Guestline?

• Larger hotels, independent or branded, with complex operations.
• Properties needing advanced revenue management, online check-in, and task management.
• Hotels looking for extensive integrations within a single platform.
• Teams that are comfortable with a steeper learning curve and need multi-lingual, multi-currency support.
• Not ideal if your property is small, or if you prefer a system that’s quick to deploy and simple to operate.

The Bottom Line for Hotels

NewBook and Guestline serve different hotel segments with distinct strengths. NewBook’s focus on ease, support, and recent positive reviews makes it ideal for small to mid-sized properties seeking simplicity and reliability. Guestline, with its broad feature set and extensive integrations, suits larger or more complex hotel groups aiming for operational control and growth.

For properties that value rapid deployment, user-friendly interfaces, and dedicated support, NewBook is the clear choice. Conversely, if your hotel requires comprehensive modules, multiple integrations, and sophisticated revenue tools, Guestline remains the more suitable option—though it comes with increased complexity and cost.

Ultimately, your choice hinges on your hotel’s size, complexity, and growth plans. NewBook’s recent review momentum and higher ratings suggest it’s currently the more trusted, proven platform for most small to mid-sized hotels.