NewBook (PMS) vs. RoomKey PMS:
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The Decision

Choosing between NewBook and RoomKey PMS boils down to your hotel's specific needs and priorities. Both systems aim to streamline operations, boost revenue, and improve guest experiences, but they approach these goals differently. NewBook offers a more recent, highly-rated platform with a broader feature set and a larger, more recent review base, making it the more reliable choice today. RoomKey PMS, with its extensive partner network and long-standing industry presence, remains a solid option for certain hotel types. Which system aligns better with your operational goals?

Quick Verdict

NewBook’s 16 reviews over recent months with a 4.75/5 rating and a 96% likelihood to recommend make it the more trusted and proven choice currently. Its ease of use, customer support, and feature set surpass RoomKey PMS’s offerings. While RoomKey has more reviews (50) and a slightly higher partner count, the recency and strength of NewBook’s reviews give it the edge for hoteliers seeking current solutions.

Is NewBook or RoomKey PMS Better for Hotels?

Both NewBook and RoomKey PMS serve the core purpose of managing hotel operations efficiently, but they diverge in focus and strengths. NewBook, with its award-winning reputation, emphasizes a simple, integrated platform with robust features like guest communication, gift vouchers, and a spa module. It’s designed to serve a wide range of accommodations, from motels to resorts, with a focus on boosting revenue and simplifying management.

RoomKey PMS, established in 2000, is a trusted choice for independent hotels, especially those valuing extensive integrations and proven revenue management tools. Its interface is more traditional, with a focus on ease of daily operations and strong customer support. While its visual design needs modernization, it excels in integration capabilities and long-standing industry trust.

Both systems address operational tasks, but NewBook’s more recent, higher-rated reviews and broader feature additions suggest it’s better suited for hoteliers wanting a modern, comprehensive PMS. Do your priorities lie more in modern features or proven stability?

NewBook vs RoomKey PMS: Which Should Your Hotel Choose?

If your hotel needs a modern, easy-to-use platform with a strong focus on increasing bookings, guest communication, and additional modules like spa & wellness or gift vouchers, NewBook is the clear choice. Its 16 recent reviews averaging 4.75/5 and a 96% recommendation rate underscore its current relevance and user satisfaction.

Conversely, if your hotel values a system with a long industry history, extensive integrations, and robust revenue management tools—especially if you’re already integrated with partners like Revinate or SiteMinder—RoomKey PMS remains a solid, reliable option. Its user-friendly design and dedicated support have earned high praise, especially in North America and Europe.

For most hotels, especially those prioritizing current reviews and ongoing feature development, NewBook’s recent performance and high customer ratings make it the recommended pick. Which set of features and support aligns better with your hotel's strategic needs?

Is NewBook or RoomKey PMS Easier to Use?

NewBook scores a 4.69/5 for ease of use, with recent reviews highlighting its intuitive interface, customizable dashboards, and straightforward booking management. Users praise its minimal learning curve and how staff can adapt quickly, with onboarding rated at 4.77/5.

RoomKey PMS has a solid ease-of-use score of 4.44/5, with reviews indicating it’s easy to learn and navigate. However, some users note that certain tasks require multiple steps, and the platform could benefit from a visual refresh and more intuitive design.

Edge: NewBook

Which Has Better Features: NewBook or RoomKey PMS?

NewBook offers 5 features exclusive to its platform, including a Spa & Wellness Module, Gift Vouchers, Guest Communication via SMS, an integrated Payment Terminal & Card Reader, and on-premise management capabilities. These features enrich the guest experience and streamline operations, especially for resorts and wellness-focused properties.

RoomKey PMS provides 1 unique feature: an integrated ID & Passport Scanner, useful for quick guest verification but less comprehensive overall. Both share 25 core features, but NewBook’s additional modules demonstrate a broader feature set for diverse property types.

Edge: NewBook

Which Has Better Customer Support: NewBook or RoomKey PMS?

NewBook’s customer support scores a perfect 5/5, with reviews praising prompt, knowledgeable, and dedicated support staff. One reviewer stated, “The support desk is so dedicated and creative, truly helping us maximize the system,” which echoes the overall satisfaction.

RoomKey PMS also receives high praise, with a 4.91/5 rating, and users frequently mention Adam and other support staff’s responsiveness. However, the volume and recency of NewBook’s reviews indicate a more consistent and current support experience.

Edge: NewBook

Which Has More Integrations: NewBook or RoomKey PMS?

RoomKey PMS has a notable 56 verified integrations, almost double NewBook’s 16, including key partners like SiteMinder, Revinate, and IDeaS. Its extensive partner network supports a wide array of PMS, POS, and revenue management tools, making it suitable for hotels with complex tech stacks.

NewBook’s 16 integrations include prominent partners like GuestRevu, D-Edge, and Tripadvisor, focusing more on guest engagement and online booking enhancements. Its integrations are sufficient for many properties but less extensive.

Edge: RoomKey PMS

Which Do Hoteliers Rate Higher: NewBook or RoomKey PMS?

NewBook’s reviews, primarily recent, give it a 4.75/5 rating, with hoteliers praising its functionality, support, and ease of use. Its NPS score of 9.63/10 indicates high satisfaction, especially among boutique hotels and resorts.

RoomKey PMS has a solid overall rating of 4.62/5, with many reviews from North American hoteliers highlighting its reliability and customer service. However, its older review base and fewer recent reviews make NewBook’s ratings more relevant for current decision-making.

Edge: NewBook

How Much Do NewBook and RoomKey PMS Cost?

NewBook’s pricing is straightforward: a base price of $1,000 per month, with no freemium or tiered plans. There are no implementation or hidden fees, providing transparency for hotels planning their budgets.

RoomKey PMS does not publicly list its pricing, which is common for enterprise software. Its cost is often customized based on property size and features, making direct comparison difficult, but it generally targets mid to large independent hotels.

What Type of Hotel Should Use NewBook?

• Hotels that want an all-in-one, modern PMS with extensive features like guest communication, wellness modules, and gift vouchers.
• Teams that value intuitive design and ease of onboarding, especially boutique hotels, resorts, and short-term rentals.
• Properties seeking a platform with strong support and regular updates.
• Not ideal if your hotel prefers extensive third-party integrations or has very specific legacy system needs.

What Type of Hotel Should Use RoomKey PMS?

• Hotels that prioritize extensive integrations, especially with other hotel software vendors.
• Independent properties seeking robust revenue management and reporting tools.
• Hotels in North America and Europe with a need for reliable, proven support from industry veterans.
• Not ideal if your hotel requires a modern UI or is seeking a system with frequent feature updates.

The Bottom Line for Hotels

NewBook is a modern, feature-rich PMS with recent, highly-rated reviews supporting its effectiveness. Its focus on simplifying management, boosting bookings, and customer communication makes it ideal for boutique and resort properties looking for a contemporary solution.

RoomKey PMS, with its long industry history, extensive integrations, and dedicated support, remains a dependable choice for hotels that need proven stability and comprehensive partner connectivity, especially in North America.

If you value current reviews, ease of use, and expanding features, NewBook is your best pick. If your hotel relies heavily on integrations and prefers a trusted veteran, RoomKey PMS remains a solid option. Ultimately, for most hoteliers evaluating today’s market, NewBook’s recent performance positions it as the smarter, more adaptable choice.