NewBooks vs. RMS:
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The Decision

Choosing between NewBooks by Newbook and RMS by RMS boils down to what your hotel needs most: inventory and review management for publishing or comprehensive hotel operations for hospitality. While both aim to streamline processes, RMS offers a broad suite of features tailored for diverse hotel types, whereas Newbook appears more niche and less proven in recent reviews.

Given RMS’s significantly higher review count and more recent feedback, it’s better positioned to support your hotel’s growth and daily operations. The question is, which platform aligns best with your current priorities?

Is NewBooks or RMS Better for Hotels?

NewBooks and RMS serve different industries—book retail versus hospitality—yet both aim to simplify complex inventory and review management. RMS has a more established presence in the hotel sector, with 224 reviews and recent feedback from 25 users in the last six months, indicating active support and ongoing development. NewBooks, despite its sophisticated AI-driven tools, has no recent reviews and a rating of 0/5, making its current reliability questionable.

The core difference is in their target audiences: RMS is built for hotels of various sizes, including chains and boutique properties, while NewBooks’s primary focus is on book publishers and retailers. Consequently, RMS’s real-world hotel-centric features and recent reviews make it a more dependable choice for your hotel.

RMS vs NewBooks: Which Should Your Hotel Choose?

If your hotel needs a comprehensive management system that handles reservations, channel management, guest interaction, and revenue optimization, RMS is the clear choice. RMS is trusted by over 7,000 businesses globally, with features like integrated CRS, booking engine, POS, and guest CRM, all designed for multi-property management.

If your focus is on inventory, review aggregation, or AI-powered content summaries for book marketing, NewBooks’s niche might appeal. But for hotel operations, RMS’s broad feature set, extensive integrations, and proven track record mean it’s more suited for your needs. RMS’s user ratings reflect its value: 4.56/5 overall and 4.52/5 for support, backed by recent, numerous reviews.

Is NewBooks or RMS Easier to Use?

RMS scores a 4.3/5 for ease of use, with many reviewers praising its intuitive reservation management and real-time updates. Users report onboarding is smooth, with some mentioning “Roomzzz Aparthotels found onboarding easier than any other system,” and staff adopting the platform quickly.

In contrast, NewBooks has a 0/5 ease of use rating and no recent reviews to gauge usability. Given the lack of recent feedback, confidence in its user interface and onboarding process is low.

Edge: RMS.

Which Has Better Features: NewBooks or RMS?

RMS boasts 74 exclusive features, including channel management, CRM, automated night audits, online check-in, group booking tools, and revenue management modules—features crucial for multi-property hotels. NewBooks offers no features unique to its platform, and no shared features are listed, indicating a limited scope.

RMS’s extensive feature list supports diverse operational needs, from guest engagement to real-time reporting, making it far more comprehensive for hotels. Its ability to handle complex scenarios gives it a decisive edge.

Edge: RMS.

Which Has Better Customer Support: NewBooks or RMS?

RMS’s customer support scores a 4.52/5, with recent reviews highlighting responsive, helpful support staff. Customers like Lafayette Hotels and Roomzzz praise the support team for guiding onboarding and resolving issues quickly, with one reviewer noting, “Lonn was great and patient during setup.”

NewBooks has no recent reviews, so its support quality remains unverified. Without recent customer feedback, RMS’s support reputation and responsiveness are more trustworthy.

Edge: RMS.

Which Has More Integrations: NewBooks or RMS?

RMS offers 112 verified integrations, including major booking channels, payment providers, and analytics tools like Criton, Sage, STR, and HiJiffy. These integrations streamline operations and improve revenue management.

NewBook’s integration count is zero, raising questions about its ability to connect with third-party platforms. For a hotel seeking seamless connectivity, RMS’s extensive partner network is a clear advantage.

Edge: RMS.

Which Do Hoteliers Rate Higher: NewBooks or RMS?

RMS’s overall rating of 4.56/5 and recent reviews from 25 users make it the more credible choice. Hotels of various types, from boutique hotels to motels, give RMS high marks, especially for reservation management and support.

Newbook’s rating is 0/5, with no recent reviews, making it impossible to gauge user satisfaction. Given the active user base and recent positive feedback, RMS is clearly rated higher.

Edge: RMS.

How Much Do NewBooks and RMS Cost?

RMS charges a base price of $700 monthly, with no free tier or trial. The total cost may vary based on additional modules and integrations, but the clear pricing structure provides transparency.

NewBook does not list pricing details, suggesting it might be available upon request or lacking a public pricing model. For budget-conscious hotels, RMS’s transparent pricing is preferable.

What Type of Hotel Should Use NewBooks?

• Hotels that primarily need inventory and review management for publishing or retail.
• Teams that focus on content curation, book sales, and review summaries.
• Not ideal if you require an all-in-one hotel management platform.
• Not ideal if your hotel needs real-time reservation, revenue management, or multi-channel connectivity.

NewBooks’s niche focus limits its applicability for hotels looking for operational tools.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties, chains, or brands.
• Teams that want integrated reservation, POS, and CRM tools.
• Hotels seeking extensive third-party integrations and real-time reporting.
• Hotels aiming to optimize revenue with dynamic pricing and automated processes.
• Not ideal if your hotel operates a single, small property with minimal technological needs.
• Not ideal if you require a platform solely for review aggregation or content management.

RMS’s broad feature set and proven hotel-centric design make it suitable for established and growing hotels.

RMS vs NewBooks: The Bottom Line for Hotels

RMS offers a comprehensive, feature-rich platform designed specifically for hospitality operations. Its extensive integrations, recent positive reviews, and high user satisfaction make it a dependable choice for hotels aiming to streamline operations and enhance guest experience.

NewBooks, while strong in its niche application, lacks recent reviews and a clear hotel management focus. For your hotel’s operational needs, RMS’s proven track record and active user base make it the better investment.

If your hotel needs a reliable, all-in-one management system with extensive support, RMS should be your go-to. Its features, integrations, and recent reviews prove it’s ready to handle your property’s demands.

Consider NewBooks only if your primary focus is content management or inventory review summaries outside the hotel industry—otherwise, RMS is the clear choice.