Newhotel vs. RMS:
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The Decision

When evaluating hotel management software, your main concern is selecting a platform that effectively streamlines operations, enhances guest experiences, and offers reliable support. Both Newhotel and RMS aim to meet these needs, but they diverge significantly in maturity, feature set, and user feedback. Your decision hinges on whether you prioritize a newer, simpler system or a more established, feature-rich platform.

Newhotel by Newhotel presents itself as a flexible, scalable solution with a focus on integrating online marketing tools and multi-property management. RMS by RMS, on the other hand, is a veteran platform trusted globally, boasting extensive features and a large user base. Do you need a more comprehensive solution with proven reliability, or a flexible platform that is still evolving?

Is Newhotel or RMS Better for Hotels?

Both products target hotel operators who want to improve efficiency and guest satisfaction, but their approach and maturity differ. Newhotel, launched in 1984, offers a broad suite that includes PMS, POS, Spa & Wellness, and multi-property tools, all with multi-lingual and multi-currency support. RMS, founded in 1983, boasts over 7,000 clients in 70 countries with a focus on automation, real-time insights, and seamless guest management.

Newhotel's small review count—just one review—limits insights into its reliability and usability, especially since no recent reviews are available. RMS, with 224 reviews and 25 from the last six months, provides a more current and trustworthy picture, with an overall rating of 4.56/5. RMS’s widespread adoption and recent reviews make it the more tested and dependable choice.

RMS vs Newhotel: Which Should Your Hotel Choose?

If your hotel operates multiple properties, needs extensive integration, and values proven performance, RMS is the clear choice. Its large user base, high ratings, and comprehensive feature set—such as channel management, revenue management, online booking, and guest CRM—make it suitable for mid to large-sized hotels or chains.

If your hotel is smaller, looking for a straightforward, easy-to-learn system with basic management features, Newhotel might appeal, especially if you prioritize online presence and multi-language support. However, RMS’s more extensive feature set and recent positive reviews make it the stronger choice for most hotels seeking reliable, scalable management.

Is Newhotel or RMS Easier to Use?

Newhotel’s interface scores 4/5 for ease of use but suffers from limited reviews, with no recent feedback to gauge current usability. Its onboarding is rated 4/5, and users find it quick to learn, but some mention rigidity and occasional unintuitive workflows.

RMS’s interface is slightly below Newhotel at 4.3/5 but benefits from 25 recent reviews, reflecting consistent usability performance. Users praise RMS’s onboarding process, describing it as straightforward, with a review quote: “It was the easiest onboarding process I’ve had of any system.” Overall, RMS’s larger user base and recent reviews suggest a more reliable, user-friendly experience.

Edge: RMS

Which Has Better Features: Newhotel or RMS?

Newhotel offers 11 shared features and 1 unique feature—website development—focusing on core hospitality management needs. RMS, with 63 unique features plus 11 shared, provides a broad array, including channel management, revenue management, integrated CRS, guest CRM, booking engine, online check-in, automated night audit, and more.

RMS’s extensive suite covers every aspect of hotel operations, from real-time reporting to group management, making it more suitable for hotels needing a full-featured platform. Newhotel’s limited feature set might suffice for smaller operations but falls short against RMS’s comprehensive capabilities.

Edge: RMS

Which Has Better Customer Support: Newhotel or RMS?

Newhotel’s support rating is 4/5, with reviews indicating quick learning and a generally positive experience. However, the single review from Newhotel is too limited to draw a definitive conclusion, especially since no recent support reviews exist.

RMS’s customer support scores 4.52/5, backed by 25 recent reviews. Clients frequently mention responsive, helpful support, with quotes like “Yang Mae Kang from RMS assisted me in fixing the issue quickly.” RMS’s larger, more recent review base provides stronger evidence of consistent, quality support.

Edge: RMS

Which Has More Integrations: Newhotel or RMS?

Newhotel integrates with 28 verified partners, including prominent names like Bookassist, Revinate, and SiteMinder. RMS has a significantly larger ecosystem with 112 verified partners, including Criton, Sage, and STR, and shares 13 partners with Newhotel.

RMS’s broader integration network allows for more flexible customization and connectivity, especially for larger hotels or chains that rely on diverse third-party tools. This extensive partner ecosystem makes RMS the more versatile choice.

Edge: RMS

Which Do Hoteliers Rate Higher: Newhotel or RMS?

With only one review, Newhotel’s ratings are not reliable for decision-making, and its overall score is 3/5. Its recent reviews are nonexistent, so current user sentiment remains unclear.

RMS has 224 reviews, with an overall rating of 4.56/5, and recent reviews (25 in last six months) consistently praise its functionality and support. Hotel segments like resorts, boutique hotels, and mid-size properties rate RMS highly, making it the more dependable option based on user feedback.

Edge: RMS

How Much Do Newhotel and RMS Cost?

Newhotel’s pricing details are unavailable, indicating that it might be customized or less transparent. RMS costs $700 per month, with no free tier, and no mention of implementation fees or trial options.

Given RMS’s transparent pricing, hotels can better assess ROI. The lack of published pricing for Newhotel makes direct comparison difficult, but RMS’s established fee structure is typical for full-feature hotel management platforms.

What Type of Hotel Should Use Newhotel?

• Hotels that need an all-in-one management system with online marketing integration.
• Properties that prioritize multi-lingual and multi-currency support.
• Hotels of any size looking for scalable, cloud-based solutions.
• Teams seeking a flexible platform that can grow with their business.

Not ideal if:

• You require a mature, extensively tested platform with large-scale integrations.
• You need extensive automation or advanced revenue management.
• Your hotel operates in a niche market requiring specialized features not offered by Newhotel.

Not ideal if: You need a broad ecosystem of third-party integrations or advanced automation.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties, needing a centralized system.
• Hotels that prioritize automation, real-time insights, and guest engagement.
• Properties operating at a scale where extensive integrations and features are necessary.
• Chains or groups seeking scalable, proven solutions to grow their portfolio.

Not ideal if:

• Your hotel is very small or a boutique operation with minimal tech needs.
• You prefer a simple, lightweight system without extensive features.
• Your focus is on niche markets that require specialized services not covered by RMS.

Not ideal if: You need only basic property management without automation or integrations.

RMS vs Newhotel: The Bottom Line for Hotels

RMS and Newhotel serve different hotel segments and operational needs. RMS, with its broad feature set, extensive integrations, and active user base, suits mid-sized to large hotels or multi-property groups requiring reliability and scalability.

Newhotel, although newer and less reviewed, offers an integrated solution with a focus on online presence and multi-lingual support, ideal for smaller hotels or those seeking a flexible, easy-to-start platform. RMS’s proven track record makes it the safer, more comprehensive option for most hotels.

If your hotel needs a dependable, full-featured management system, RMS is the clear choice with its extensive capabilities and recent positive reviews. Choose Newhotel if you prioritize online marketing tools, multi-language support, and a more straightforward management platform—though it’s less proven in the field.

In conclusion, RMS’s larger reviews, recent feedback, and comprehensive feature set position it as the more reliable and versatile platform for most hotels. Newhotel’s emerging, integrated approach may appeal to smaller properties or those with specific online marketing needs but lacks the proven robustness of RMS.