Newway vs. OpenHotel PMS:
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The Decision

When choosing a property management system (PMS), your main priorities are often ease of use, feature robustness, reliable support, and cost-effectiveness. Newway by Newway and OpenHotel PMS both aim to streamline hotel operations, but they serve very different markets and offer different levels of functionality. Newway, with no recent reviews or measurable ratings, appears untested in the current market, while OpenHotel boasts over 57 recent reviews and a solid 4.81/5 overall rating, making it a more proven option.

The critical question is: which system better meets your hotel’s needs? If you want an established, highly-rated platform that covers core PMS functions along with extensive integrations, OpenHotel clearly stands out. But if you’re considering Newway, you should be aware it lacks recent user feedback and measurable performance data, which raises questions about its current viability.

Is Newway or OpenHotel Better for Hotels?

Both Newway and OpenHotel aim to serve hotel operators seeking an integrated solution to manage reservations, guest data, and financials. However, they differ significantly in market presence, functionality, and user trust. Newway claims to be a revenue management system, leveraging AI for revenue optimization, but it lacks recent reviews, a user community, and verified ratings. Conversely, OpenHotel has accumulated 57 recent reviews, a 4.81/5 rating, and features like a channel manager, booking engine, and yield management.

Newway’s absence of recent customer feedback makes it difficult to assess its real-world usability and support quality. OpenHotel’s extensive recent reviews demonstrate consistent satisfaction and reliable operation. Are you willing to bet on an untested platform, or do you prefer a solution with proven performance and active user feedback? Given current data, OpenHotel is the safer, more transparent choice.

OpenHotel PMS vs Newway: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, well-supported PMS with strong integrations, go with OpenHotel. It suits small to medium-sized hotels, resorts, and inns that want an easy-to-use platform with a broad feature set, including direct OTA connections, revenue management, and online support. For hoteliers seeking a proven, feature-rich system with active reviews, OpenHotel’s market presence and recent positive feedback make it the clear pick.

If, however, your hotel requires a sophisticated AI-driven revenue management system with specific automation features, and you’re comfortable taking a risk on an unverified vendor, Newway might appeal. But without recent reviews or measurable ratings, it’s hard to justify choosing Newway over an established player like OpenHotel.

In summary, for most hotels, OpenHotel offers a more reliable, proven solution with ongoing customer support and a track record of performance. Newway, lacking recent validation, remains an uncertain option.

Is Newway or OpenHotel Easier to Use?

OpenHotel’s user-friendliness is strongly supported by a 4.71/5 ease of use rating based on 57 recent reviews, with users praising its intuitive layout and straightforward navigation. Many reviewers highlight how quickly staff adapt to the system, citing its clear interface and helpful onboarding.

In contrast, Newway offers no available ratings or recent feedback, making it impossible to evaluate its ease of use. Without user reviews, there's no evidence of how intuitive or friendly Newway truly is, which is a significant concern for busy hotel teams.

Edge: OpenHotel.

Which Has Better Features: Newway or OpenHotel?

OpenHotel offers 23 features, including a channel manager, EPoS, revenue management, booking engine, group functionality, digital registration, and multi-lingual support. Many of these features are standard for modern PMS platforms and are highly valued by users.

Newway, by comparison, has only 0 features listed, suggesting it doesn’t currently offer the same level of functionality. While Newway markets itself as a revenue management platform, the lack of detailed features or user validation makes it difficult to compare directly.

Edge: OpenHotel.

Which Has Better Customer Support: Newway or OpenHotel?

OpenHotel’s customer support is highly praised, with a 4.82/5 rating based on recent reviews. Users emphasize prompt, personal, and effective assistance, often citing specific team members like Peter and Valerie as exemplary.

Newway, with no recent reviews or support ratings, provides no evidence of support quality. Given the importance of dependable support in hotel operations, this lack of data makes it impossible to assess Newway’s support effectiveness.

Edge: OpenHotel.

Which Has More Integrations: Newway or OpenHotel?

OpenHotel integrates with 12 verified partners, including notable names such as SiteMinder, RateGain, Akia, and Canary Technologies. These integrations enable seamless channel management, revenue optimization, and guest communication.

Newway offers no verified integrations, which limits its ability to connect with essential third-party systems. For hotels relying on a broad ecosystem of tools, OpenHotel’s integrations provide significant operational advantages.

Edge: OpenHotel.

Which Do Hoteliers Rate Higher: Newway or OpenHotel?

Since Newway has no recent reviews or ratings, it cannot be rated by hoteliers currently using the product. OpenHotel’s recent reviews result in a 4.81/5 overall score, with many users describing it as easy to use, reliable, and supportive.

OpenHotel’s high review count and positive scores, especially among boutique and resort hotels, demonstrate strong user satisfaction. The absence of recent data for Newway makes it impossible to compare their relative ratings.

Edge: OpenHotel.

How Much Do Newway and OpenHotel Cost?

Both products do not publicly disclose detailed pricing models or costs. Newway appears to be a private or unlisted platform, with no available pricing info. OpenHotel’s pricing is similar, with no set figures publicly available, but it offers a clear subscription-based model without per-booking fees.

Because precise costs are unavailable, your hotel will need to contact vendors directly for quotes. However, OpenHotel’s transparency with price structures and no hidden fees can ease budget planning.

What Type of Hotel Should Use Newway?

• Hotels that want an AI-driven revenue management and automation system.
• Teams aiming for data-driven decision-making with advanced AI tools.
• Hotels with a trusted existing infrastructure and minimal need for extensive integrations.
• Properties that do not require immediate support or extensive user validation.

Not ideal if:

• You need a proven, widely-reviewed PMS with active user feedback.
• Your hotel relies heavily on integrations with third-party systems.
• You prefer a system with a strong customer support reputation.
• You require an intuitive, easy-to-navigate platform for staff adoption.

What Type of Hotel Should Use OpenHotel?

• Small to medium-sized hotels, inns, resorts, and boutique properties.
• Hotels seeking an all-in-one platform with integrated PMS, channel management, and booking engine.
• Teams that prioritize ease of use, ongoing support, and reliable performance.
• Hotels looking for direct OTA integrations and revenue management tools.

Not ideal if:

• You operate a large, enterprise-level hotel chain needing highly customized solutions.
• Your hotel primarily manages Airbnb or other niche platforms without native support.
• You have a very limited or specialized operational model that requires custom features.

The Bottom Line for Hotels: Newway or OpenHotel?

Newway’s core advantage appears to be its AI-driven revenue management, but its lack of recent reviews, features, and proven performance makes it an uncertain choice for most hotels. Without verified customer feedback, it’s difficult to assess whether it can deliver on its promises.

OpenHotel, on the other hand, offers a well-rounded, proven platform with extensive recent reviews, high customer satisfaction, and a broad feature set. It suits a wide range of property types, especially those seeking a reliable, easy-to-use, and fully integrated PMS solution.

If your hotel values stability, proven performance, and active user feedback, OpenHotel is the clear winner. Newway may be worth exploring if you are a tech-savvy, data-driven property willing to take a risk on an unreviewed platform with an AI focus.