protel PMS (by Planet) vs. Ulyses (by Septeo Hospitality):
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The Decision

Choosing between protel PMS by Planet and Ulyses by Septeo Hospitality hinges on your hotel’s specific needs and operational scope. Both aim to streamline hotel management, but they serve different types of properties and feature sets. With only protel PMS actively reviewed and rated by hoteliers recently, its track record makes it the clearer choice for most hoteliers today.

Are you looking for a mature, highly integrated PMS with a broad hotel industry footprint? Or are you seeking a more versatile, all-in-one platform that handles multiple services beyond traditional property management? Let’s explore how each stacks up.

Is protel PMS or Ulyses Better for Hotels?

protél PMS by Planet is a well-established platform that combines property management with integrated payments and extensive third-party integrations. It’s built for hotels seeking a reliable, scalable solution with a global reach, especially in Europe and North America.

Ulyses, on the other hand, positions itself as a broader operational and sales management platform. It aims to handle not just accommodations but also food, spa, activities, and retail, making it suitable for hotels with multiple service offerings or complex operations.

The key divergence is in their focus: protel is a traditional PMS with strong hospitality integrations, while Ulyses offers a more flexible, activity-oriented platform. Which aligns better with your hotel’s service mix and growth plans? That’s the core question.

protel PMS vs Ulyses: Which Should Your Hotel Choose?

If your hotel needs a proven, full-featured PMS with extensive third-party integrations, go with protel PMS. Its customer base includes boutique, city center, and resort hotels, and it boasts over 113 recent reviews with a 4.11/5 overall rating and a 67.7/100 score, reflecting steady, recent positive feedback.

If your hotel operates multiple services—such as a spa, food & beverage, activities, and retail—and you want a modular, all-in-one software, Ulyses might be more suitable. However, it currently has no recent reviews or ratings, making protel’s proven track record the more reliable choice for most hoteliers.

In summary, hoteliers seeking a mature property-centric solution should lean toward protel. Those with diverse, service-heavy operations might consider Ulyses, but its limited recent feedback is a concern.

Is protel PMS or Ulyses Easier to Use?

protél PMS scores 4.12/5 for ease of use, with reviews praising its intuitive interface and straightforward navigation. Its onboarding process appears solid, and users find staff adoption relatively smooth, though some note the need for ongoing training due to system complexity.

Ulyses, being web-based and adaptable, emphasizes user-friendliness across multiple devices—though no recent reviews or ratings are available to confirm ease of adoption or onboarding success.

Edge: protel PMS. Its recent and detailed reviews offer a clearer picture of usability, making it the safer bet for your team’s quick adoption.

Which Has Better Features: protel PMS or Ulyses?

protel PMS offers 33 shared features with Ulyses and has 13 exclusive features, including multi-currency, multi-lingual support, integrated CRS, guest profiles, and integrated ID scanners—features critical for international and multi-property hotels.

Ulyses boasts features tailored for activities and service management, like booking for spa, wellness, retail, and online check-in/out, with 11 exclusive features such as EPoS, automated night audit, and customer messaging.

While protel’s features are more geared toward traditional hotel management, Ulyses’s broader scope supports diverse property types with multiple services. Given protel’s extensive feature set and proven integrations, it holds the edge for hotels prioritizing core PMS functions.

Edge: protel PMS. Its larger feature count and focus on hotel management essentials make it more comprehensive for most hoteliers.

Which Has Better Customer Support: protel PMS or Ulyses?

protel PMS has a customer support rating of 3.93/5 based on recent reviews, with hoteliers mentioning that support is generally helpful but that response times can be slow, especially after its Planet acquisition. Some reviews indicate support delays impact daily operations.

Ulyses, on the other hand, lacks recent reviews or detailed feedback, making it impossible to assess its support quality. With only 13 verified partners, support responsiveness remains uncertain.

Edge: protel PMS. Despite some issues, its recent review count and detailed feedback provide a more reliable picture of support quality for your team.

Which Has More Integrations: protel PMS or Ulyses?

protel PMS features an impressive ecosystem of 193 verified partners, including key integrations like SiteMinder, Experience Hotel, and D-Edge, plus 8 shared partners with Ulyses. Its extensive integration ecosystem supports a wide variety of external systems, from channel managers to revenue tools.

Ulyses supports only 13 verified partners, with some notable integrations but a significantly smaller ecosystem overall. This limits its ability to connect with the broader tech stack hotels increasingly rely on.

Edge: protel PMS. Its vast integration network ensures your hotel can connect to most systems needed for smooth operations.

Which Do Hoteliers Rate Higher: protel PMS or Ulyses?

protel PMS’s current rating of 4.11/5 and 113 recent reviews highlight a generally positive reception, especially from boutique and independent hotels, rating it 4.5/5 or higher. Hotels value its functionality, ease of use, and integration capabilities.

Ulyses, with no recent reviews, offers no recent user feedback to gauge satisfaction. Its lack of recent ratings suggests limited adoption or feedback from the hotel industry.

Edge: protel PMS. Its recent and substantial review base provides a clearer, more confident picture of user satisfaction.

How Much Do protel PMS and Ulyses Cost?

protel PMS’s base price is $500 per month, with no free tier or trial, making it a predictable investment. Pricing details for Ulyses are unavailable, which could indicate customized quotes based on hotel size and services.

Without transparent pricing for Ulyses, protel’s straightforward model simplifies budgeting for your hotel.

Edge: protel PMS. Clear pricing allows better budget planning and comparison.

What Type of Hotel Should Use protel PMS?

• Hotels that need reliable, scalable property management, such as boutique hotels, city centers, resorts, and chains.
• Hotels seeking extensive third-party integrations for revenue, CRM, and guest experience.
• Hotels with a focus on multi-currency, multi-lingual support for international guests.
• Properties that value detailed reporting and customization options.
• Hotels prepared to handle some complexity in setup for long-term benefits.

Not ideal if your hotel requires a simple, minimal solution or is a very small property with basic needs.

What Type of Hotel Should Use Ulyses?

• Hotels or complexes offering multiple services beyond accommodation, like spas, retail, activities, and food & beverage.
• Properties that want an all-in-one platform to manage sales, bookings, and communication.
• Hotels aiming to develop unique guest experiences with activity-based offerings.
• Operations looking for a flexible, web-based platform accessible across devices.
• Teams that prioritize revenue management across diverse services.

Not ideal if your hotel’s core focus is traditional property management or if you prefer a solution with proven industry integrations and extensive support.

protel PMS vs Ulyses: The Bottom Line for Hotels

Core Difference:
protel PMS is a comprehensive, industry-proven PMS built for hotels of all sizes seeking reliable, scalable management and extensive integrations. Ulyses positions itself as a flexible, all-in-one platform designed to manage multiple services, appealing to hotels with diversified offerings.

When to choose protel PMS:

• You need a robust, well-supported PMS with established industry recognition.
• Your hotel relies on extensive third-party integrations for operations, revenue, and guest management.
• You operate in regions where protel has a strong presence, such as North America or Europe.
• You want detailed reporting, multi-currency support, and a platform with a large feature set.

When to choose Ulyses:

• Your hotel manages multiple activities, retail, or wellness services alongside accommodation.
• You prefer a single, web-based interface capable of handling various operational aspects.
• Your team values flexibility and customization in a platform.
• You’re open to exploring newer, less-established solutions that promise broad functionality.

Final Takeaway:
For most hotels prioritizing reliability, integration, and proven performance, protel PMS remains the better choice. Ulyses may appeal for its versatility but currently lacks the user feedback and support infrastructure that hoteliers need to succeed today.