PXP vs. ROH:
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The Decision

When choosing a payments processing system for your hotel, you want a solution that is reliable, easy to use, and offers strong support. PXP by PXP and ROH by ROH both aim to streamline your financial transactions, but they diverge significantly in features, customer feedback, and market presence. PXP has little recent review activity and a zero-star rating, while ROH boasts a high rating based on dozens of recent reviews. Does that make ROH the more trustworthy option for your property?

Both products address payment management, but ROH emphasizes automation, guest payment efficiency, and real-time reporting, whereas PXP touts broad payment type support and multiple currencies. Given the stark difference in customer feedback, how should your team evaluate the true value each platform offers?

Is PXP or ROH Better for Hotels?

PXP aims to provide a unified platform supporting diverse payment methods, including multi-currency settlements, PayPal, and contactless payments. However, its review score of 0 and lack of recent reviews cast doubt on its current reliability and customer satisfaction.

ROH, on the other hand, has a 100/100 HTR Score, a 4.97/5 customer support rating, and 65 reviews, with 10 submitted in the last six months. Hotel staff praise ROH for its ease of use, automation features, and real-time reporting, which help streamline guest payments and improve cash flow.

While PXP offers more features—such as Klarna installment plans and Vantiv processing—its absence of recent validation makes it risky. ROH's proven track record and positive recent feedback make it the safer, more practical choice for hotel operators seeking dependable payment automation.

PXP vs ROH: Which Should Your Hotel Choose?

If your hotel needs a wide array of payment options, especially multi-currency and digital wallets, PXP’s extensive feature list makes it appealing. Its support for PayPal, contactless, and secure 3-D payments could benefit global or tech-forward properties.

However, if your priority is straightforward, reliable payment automation with high user satisfaction, ROH should be your pick. Its strong focus on invoice scheduling, automated processing, and real-time reporting aligns better with daily hotel operations, especially if minimizing manual effort and maximizing cash flow are goals.

For hotels that prefer an established, well-reviewed platform with proven support and recent customer validation, ROH’s high ratings and recent reviews tip the scale. PXP’s broader feature set might be attractive for complex, multi-currency needs, but its unverified current performance makes ROH the more dependable choice today.

Is PXP or ROH Easier to Use?

ROH’s ease of use is one of its standout features, with a 4.95/5 rating and recent reviews highlighting its intuitive interface and straightforward payment workflows. Reviewers consistently mention how staff find it simple to adopt, with minimal training needed, and appreciate the automated invoicing and notification features.

In contrast, PXP’s usability data is nonexistent, and with a zero-star overall rating, confidence in its user experience is very low. Its lack of recent reviews suggests it might not be actively supported or adopted by hotels currently.

Edge: ROH.

Which Has Better Features: PXP or ROH?

PXP offers 11 features exclusive to its platform, including multi-currency settlements, contactless payments, and Klarna installment plans, supporting a broad range of payment types. It also supports advanced security measures like 3-D Secure and accepts PayPal, making it suitable for international and tech-savvy properties.

ROH provides five exclusive features, notably payment splitting and installment plans, along with widespread acceptance of Discover, Mastercard, and Diner’s Club cards. While its feature set is narrower, it covers core automation and scheduling tools that directly improve operational efficiency.

Given the total feature counts—14 shared features—PXP’s broader functionality might appeal to large, complex properties, but ROH’s focused automation features are more proven for daily hotel management. Edge: PXP.

Which Has Better Customer Support: PXP or ROH?

ROH’s customer support is rated at 4.97/5, with recent reviews praising its responsiveness and onboarding assistance. Hotel staff highlight the platform’s support team as a significant advantage, especially during initial setup and troubleshooting.

PXP’s support rating is unknown, and its lack of recent reviews indicates it may no longer be actively supported or trusted by users. Without verified support quality, relying on PXP could expose your team to unresolved issues.

Edge: ROH.

Which Has More Integrations: PXP or ROH?

PXP integrates with seven verified partners, including major systems like Oracle Hospitality and several others such as Profitroom, Maestro PMS, and Canary Technologies. This broad integration capability helps connect PXP with various PMS, CRM, and booking platforms.

ROH’s single verified integration is with Oracle Hospitality, limiting its immediate ecosystem connectivity. However, its high customer satisfaction suggests that its core features are well-optimized, though expansion could improve.

Edge: PXP.

Which Do Hoteliers Rate Higher: PXP or ROH?

ROH’s reviews are recent and plentiful, with a 9.91/10 NPS score and a 100/100 HTR Score. Hoteliers across segments—including luxury, boutique, and resorts—consistently praise its ease of use, automation, and support.

PXP has no reviews or ratings, making it impossible to gauge hotel satisfaction or performance. The lack of recent feedback significantly diminishes confidence in its current effectiveness.

Edge: ROH.

How Much Do PXP and ROH Cost?

Both products are priced at a $100 base fee, with no mention of additional costs like implementation fees, monthly per-room charges, or freemium plans. Pricing appears straightforward, but the absence of detailed breakdowns leaves room for questions about total cost.

Given similar base prices, the decision hinges on value and support quality rather than price. ROH’s proven performance and extensive recent reviews provide a clearer picture of value for your investment.

What Type of Hotel Should Use PXP?

• Hotels that require support for multiple currencies and international digital payment options.
• Hotels that need advanced security features like 3-D Secure and contactless payments.
• Teams that prioritize broad payment method support, including PayPal and Klarna.
• Larger properties with complex payment needs and multiple currencies.

Not ideal if:

• Your hotel prefers proven, highly-rated platforms.
• You need seamless, automated payment and invoicing features.
• You operate in regions where PXP’s support or service quality is unverified.
• Your team needs robust integration with existing property management systems.

What Type of Hotel Should Use ROH?

• Hotels seeking a simple, reliable payment automation platform.
• Properties focused on improving cash flow through invoice scheduling and automated collections.
• Hotels that value customer support and user-friendly interfaces.
• Operations that prioritize real-time payment tracking and notifications.

Not ideal if:

• Your hotel relies heavily on multiple integrations or complex payment flows.
• You need features like multi-currency settlements or extensive global payment options.
• Your property is in a region where ROH’s market presence is limited.
• You prefer a platform with a broader feature set beyond core automation.

ROH vs PXP: The Bottom Line for Hotels

ROH excels as a payment automation platform, with a proven track record and high customer satisfaction. Its focus on invoice management, real-time reporting, and user-friendly design makes it suitable for hotels aiming to streamline financial operations.

PXP offers a broader set of payment features, including multi-currency and diverse payment types, but its current lack of recent reviews and support validation renders it a risky choice for most hotels today.

If your hotel values reliable, easy-to-use automation, choose ROH. For properties with complex international payment needs and willingness to explore less proven options, PXP might be worth considering, but only with caution.