ResNexus PMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system is critical for your hotel's operations, guest experience, and revenue growth. Both ResNexus PMS and ThinkReservations PMS aim to streamline your workflows, but they diverge significantly in usability, features, and support. With ResNexus having a larger, more established user base and recent reviews, it offers more current insights into its performance. Will your hotel benefit more from ResNexus’s extensive features or ThinkReservations’ intuitive design?

Is ResNexus or ThinkReservations Better for Hotels?

ResNexus and ThinkReservations serve similar purposes but cater to different hotel profiles and operational needs. ResNexus is tailored for small to medium-sized properties, especially B&Bs, inns, and campgrounds, with a focus on automation, marketing, and data analytics. ThinkReservations concentrates on small hotels, motels, and boutique hotels, emphasizing ease of use, revenue optimization, and OTA integration.

ResNexus boasts a broader feature set, including revenue management, guest CRM, and a guest app, whereas ThinkReservations focuses on core reservation management, OTA connectivity, and upselling. ResNexus’s larger review count (186 reviews) and recent reviews in the last 6 months give it a clearer performance picture, making it the more reliable choice. Do you need an all-in-one platform or a streamlined booking engine?

ResNexus vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel requires advanced automation, detailed guest data, and a comprehensive marketing suite, ResNexus is the better fit. It’s ideal for properties seeking robust reporting, contactless check-in, and multi-channel management, especially if you operate in North America or Europe.

If your priority is a simple, fast-to-implement platform with strong OTA integration and upselling features to boost revenue quickly, ThinkReservations is preferable. It suits small hotels or inns looking to improve operational efficiency with minimal setup time and excellent support.

Hotels needing extensive marketing tools, revenue management, or operating across multiple regions should lean toward ResNexus. Conversely, properties prioritizing straightforward reservation handling and channel connectivity will find ThinkReservations more aligned with their needs.

Is ResNexus or ThinkReservations Easier to Use?

ResNexus rates slightly lower on ease of use at 4.72/5 compared to ThinkReservations’ 4.82/5, primarily because ResNexus’s interface can seem complex and is sometimes criticized for its setup process. ThinkReservations is praised for its intuitive, user-friendly design, making onboarding smoother for staff unfamiliar with PMS systems.

ResNexus’s support ratings are marginally higher (4.86/5 vs 4.82/5), but recent reviews indicate ThinkReservations’ onboarding is seamless, with many users describing it as “like adding another employee.” If simplicity and quick adoption are your main concerns, edge: ThinkReservations.

Which Has Better Features: ResNexus or ThinkReservations?

ResNexus offers 38 shared features plus 13 exclusive additions, including revenue management, guest CRM, online checkout, and a guest app. These features help automate and personalize guest experiences and operational tasks, providing a robust toolkit for growth.

ThinkReservations provides 38 shared features and just 1 unique feature—shift planning—focused on staff scheduling. While less extensive, it includes effective upselling, OTA integrations, and a strong booking engine.

In terms of feature depth, ResNexus clearly outpaces with its dedicated modules, but ThinkReservations emphasizes operational efficiency. For advanced marketing, revenue tools, and automation, ResNexus takes the edge.

Which Has Better Customer Support: ResNexus or ThinkReservations?

Both platforms boast high support ratings: ResNexus at 4.86/5 and ThinkReservations at 4.82/5. ResNexus’s reviews often highlight prompt, knowledgeable help, with many users emphasizing personalized attention and quick resolutions.

ThinkReservations also receives praise for its support team, often described as “friendly, accessible, and responsive,” with some reviews calling it “like having an extra employee.” However, recent user feedback suggests ResNexus’s support might be slightly more consistent in resolving complex issues quickly. Edge: ResNexus.

Which Has More Integrations: ResNexus or ThinkReservations?

ResNexus connects with 17 verified partners, including Booking.com, Triptease, Lightspeed, and Google. ThinkReservations offers 16 verified integrations, including Airbnb, Expedia, and TrustYou, with some unique partners like HotelTonight and RemoteLock.

Shared integrations include major OTAs and payment processors, but ResNexus’s slightly larger partner network and exclusive integrations with platforms like Canary Technologies and VRBO give it a broader connectivity advantage. If extensive integrations are crucial, edge: ResNexus.

Which Do Hoteliers Rate Higher: ResNexus or ThinkReservations?

ThinkReservations has a higher overall rating (4.88/5 based on 356 reviews) and more recent reviews (4 in the last 6 months), making its current performance data more reliable. Hotelier reviews frequently mention its ease of use, support quality, and revenue-boosting features.

ResNexus’s reviews, mostly older, emphasize excellent customer service but consistently rate the software itself at 0/5, indicating dissatisfaction with the platform’s functionality or reliability rather than support. For current satisfaction, edge: ThinkReservations.

How Much Do ResNexus and ThinkReservations Cost?

ResNexus charges a flat fee of $800, with no free trial or monthly per-room charges, making it a potentially higher upfront investment. ThinkReservations is priced at $500 per month, also without a free trial, offering a lower initial cost but ongoing monthly fees.

Cost considerations depend on your property size and budget. For a smaller hotel or inn seeking affordability, ThinkReservations may be more appealing, though ResNexus’s broader feature set could justify its higher price.

What Type of Hotel Should Use ResNexus?

• Hotels that want advanced automation and guest engagement tools.
• Properties seeking detailed data analytics and marketing capabilities.
• Businesses looking for a centralized system that manages multiple channels.
• Hoteliers who operate in North America or Europe and need multi-region support.

Not ideal if you prefer a simple, straightforward reservation system without extensive marketing or revenue management features. Smaller properties with limited budgets or less complex needs might find ResNexus’s depth overwhelming.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, inns, or boutique properties looking for quick setup.
• Hotels prioritizing high OTA connectivity and automated guest communications.
• Businesses focused on revenue upselling and operational efficiency.
• Properties seeking a cost-effective, easy-to-use platform with excellent support.

Not ideal if you're a large resort or require advanced features like revenue management or CRM. Larger properties or those with complex operational needs should look elsewhere for more comprehensive solutions.

ResNexus vs ThinkReservations: The Bottom Line for Hotels

ResNexus is a feature-rich platform suited for properties that need automation, marketing, and detailed analytics. Its larger user base and recent reviews suggest ongoing improvements and reliable support, making it a solid choice for medium-sized or expanding hotels.

ThinkReservations excels in ease of use, OTA integration, and upselling tools, making it ideal for small properties that want quick implementation and immediate revenue gains. Its high recent ratings and more recent reviews reflect current user satisfaction.

If you need a comprehensive, data-driven PMS with extensive automation, go with ResNexus. For a straightforward, user-friendly system that boosts revenue and simplifies operations, ThinkReservations is your best bet.

Note: This comparison is based on the latest review data and feature sets available. Your choice should consider your specific operational requirements and growth plans.