ROH vs. Selfbook Station:
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The Decision

When choosing payment processing software for your hotel, you face a decision between ROH by ROH and Selfbook Station by Selfbook. Both aim to streamline your financial operations, but their core strengths and customer feedback differ significantly. ROH is a well-established platform with a proven track record, while Selfbook is newer, focusing on automation and control. Which solution aligns better with your hotel’s needs?

Both products solve the challenge of managing hotel payments efficiently, but ROH emphasizes real-time reporting and ease of use, whereas Selfbook centers on automation and guest experience insights. Do you prioritize proven reliability or innovative features? Let’s compare these two in detail.

Is ROH or Selfbook Better for Hotels?

ROH stands out as the more mature and trusted option, with 65 reviews—most from recent months—compared to no feedback on Selfbook. Its high scores in ease of use (4.95/5), customer support (4.97/5), and onboarding (4.92/5) reflect a robust user experience, backed by a 99% likelihood to recommend. Conversely, Selfbook has yet to gather user reviews, making it difficult to assess real-world performance.

ROH’s comprehensive feature set, including recurring payments, authorization adjustments, and multi-processor gateways, caters well to hotels seeking a reliable payments infrastructure. Selfbook offers unique features like multi-currency settlements and contactless payments but lacks user feedback to validate these capabilities. Given the data, do you prefer a proven platform or a promising newcomer?

ROH vs Selfbook: Which Should Your Hotel Choose?

If your hotel needs a trusted, highly-rated payments platform with extensive support and proven workflows, go with ROH. Its strong customer ratings and focus on automating payment collection, invoicing, and reporting make it ideal for hotels prioritizing operational efficiency and cash flow management.

If, however, your hotel seeks to experiment with automation, improve guest payment experiences, and leverage multi-currency or contactless options, Selfbook could be a consideration—though it currently lacks reviews to substantiate its effectiveness. For hotels that value reliability and proven results, ROH is the clear choice.

Is ROH or Selfbook Easier to Use?

ROH’s UI scores a perfect 4.95 out of 5, with users praising its intuitive, user-friendly interface and straightforward onboarding process rated at 4.92/5. Reviewers consistently mention how easy it is to train staff and integrate into daily operations, with one noting, “ROH makes it so easy to process payments and find invoices.”

Selfbook, lacking user feedback, provides no concrete data on ease of use. Its platform emphasizes automation and integration but without reviews, it’s impossible to confirm how intuitive or user-friendly it truly is. Based on available data, edge: ROH.

Which Has Better Features: ROH or Selfbook?

ROH offers 19 features—more than Selfbook’s 13—including exclusive capabilities like recurring payments, authorization adjustments, multi-processor gateway, and acceptance of Discover, Mastercard, and Diner’s Club, which are not found in Selfbook. These features are critical for hotels requiring flexible, comprehensive payment options.

Selfbook provides features such as multi-currency settlements, contactless payments, and a gratuity function, but with fewer features overall. The extra functionalities in ROH could be decisive if your hotel needs advanced payment management. Edge: ROH.

Which Has Better Customer Support: ROH or Selfbook?

ROH’s customer support scores an impressive 4.97/5, with reviewers highlighting their quick, helpful responses and dedicated onboarding assistance. One reviewer states, “Support staff is great and helped us get set up quickly,” reflecting high satisfaction.

Selfbook offers no publicly available support ratings or reviews, making it impossible to assess its customer service quality. Given the proven, high-rated support from ROH, edge: ROH.

Which Has More Integrations: ROH or Selfbook?

ROH has 1 verified integration—Oracle Hospitality—limiting its compatibility with other systems. Selfbook, however, boasts 11 verified partners, including Stripe, HiJiffy, and LaaSie.ai, providing broader connectivity with PMS, booking engines, and marketing tools.

While Selfbook’s extensive integrations may appeal to hotels with complex tech stacks, ROH’s focus on core payments means its limited integrations might suffice for hotels that prioritize simplicity. Edge: Selfbook.

Which Do Hoteliers Rate Higher: ROH or Selfbook?

ROH’s 65 reviews, most from the last six months, yield an overall rating of 0/5 but a high NPS score of 9.91/10 and a 99% likelihood to recommend—signaling strong customer satisfaction. Its reviews praise ease of use, support, and operational improvements.

Selfbook has no reviews, so hotel ratings are unavailable. Without user feedback, we cannot determine its hotel satisfaction levels, making ROH the more credible choice based on recent reviews. Edge: ROH.

How Much Do ROH and Selfbook Cost?

ROH is priced at a flat $100 monthly fee, with no freemium or trial options listed. Selfbook’s pricing is not publicly available, which may indicate custom quotes or higher costs.

For hotels seeking predictable expenses and clear value, ROH offers transparency. The lack of pricing data for Selfbook makes it difficult to compare, but the visible cost structure favors ROH. Edge: ROH.

What Type of Hotel Should Use ROH?

• Hotels that want a reliable, easy-to-use payments platform with strong customer support.
• Hotels needing automation features like recurring payments and manual adjustments.
• Properties looking for a platform with proven results, especially in cash flow management.
• Hotels with existing integrations or plans to expand integrations with systems like Oracle Hospitality.
• Teams that prioritize operational efficiency and quick onboarding.

Not ideal if you require multi-currency settlements or contactless payments, which are not supported.

What Type of Hotel Should Use Selfbook?

• Hotels that want to experiment with automation and innovative payment options.
• Hotels aiming for a flexible, multi-partner ecosystem to integrate various tech tools.
• Teams focused on guest experience enhancements, like contactless and gratuity payments.
• Hotels with a tech-savvy staff comfortable with newer, unreviewed platforms.

Not ideal if your hotel needs proven reliability or detailed user feedback to guide decision-making.

The Bottom Line for Hotels

ROH by ROH is a mature, highly-rated payments platform trusted by many hoteliers. It excels in ease of use, support, and automation, making it suitable for hotels prioritizing operational reliability and cash flow management.

Selfbook Station offers a broader integration landscape and some advanced features, but the absence of reviews or detailed data makes it a riskier choice for hotels that need proven results.

If your hotel values a well-rated, straightforward solution with a track record, ROH is the safest bet. For hotels willing to explore new automation opportunities and have flexibility in integrations, Selfbook might be worth considering once more reviews are available.

In conclusion, based on current data, ROH is the more reliable and proven option to meet your hotel’s payment processing needs.