AeroGuest Upselling vs. Revinate (Upsell):
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The Decision

Choosing between AeroGuest Upselling by AeroGuest and Revinate (Upsell) by Revinate hinges on your hotel’s specific needs and operational priorities. Both aim to increase revenue through targeted upselling, but they approach this goal differently. AeroGuest focuses more on contactless, pre-arrival and in-stay upselling with a mobile-first approach, while Revinate emphasizes comprehensive guest engagement, email marketing, and detailed analytics. Which aligns better with your hotel’s strategy?

AeroGuest’s strength lies in its ability to automate contactless check-in, room upgrades, and pre-arrival upsell opportunities. Revinate, on the other hand, offers a more extensive set of marketing, survey, and analytics tools. But with only 3 reviews, AeroGuest’s credibility is limited, whereas Revinate’s larger, more recent review base gives it a substantial edge.

Is AeroGuest or Revinate Better for Hotels?

Both products target hotel upselling, but they do so through different channels. AeroGuest specializes in mobile check-in, room selection, and contactless pre-arrival upgrades, making it ideal for hotels prioritizing operational automation and contactless service. Conversely, Revinate offers a robust platform for email marketing, guest feedback, and sentiment analysis, suited for hotels aiming to deepen guest engagement and optimize revenue through targeted campaigns.

AeroGuest’s reviews emphasize contactless check-in and mobile functionalities, yet its limited review count and somewhat uniform ratings suggest a less proven track record. Revinate’s 34 reviews and 4.6/5 rating demonstrate a more trusted, mature platform with proven results. Do you need a contactless-first platform or a more comprehensive guest engagement suite?

Revinate vs AeroGuest: Which Should Your Hotel Choose?

If your hotel needs seamless integration with existing PMS systems, extensive marketing tools, and detailed guest insights, Revinate is the clear choice. It’s better suited for hotels focused on personalized communication, sentiment analysis, and data-driven upselling strategies. Conversely, if your hotel prioritizes contactless check-in, mobile room selection, and operational automation, AeroGuest’s features are more aligned.

Revinate’s larger review base and higher recent review volume suggest it’s more reliable today, especially for properties seeking sophisticated marketing automation and feedback tools. AeroGuest’s niche focus makes it appealing for hotels emphasizing contactless guest journeys. Which core capability is more critical for your property?

Is AeroGuest or Revinate Easier to Use?

Both products are rated highly for usability, with AeroGuest at 4.33/5 and Revinate at 4.63/5, reflecting strong user experiences. AeroGuest’s onboarding appears straightforward, but its limited review count and consistency issues leave some uncertainty about long-term ease of use. Revinate benefits from a broader user base and more recent positive feedback, particularly praising its intuitive dashboards and straightforward campaign setup.

Revinate’s user interface is highly rated, with many users citing its ease of navigation and simple automation workflows. AeroGuest, while mobile-friendly and contactless, may require more customization or technical input to optimize. Edge: Revinate.

Which Has Better Features: AeroGuest or Revinate?

AeroGuest offers 12 unique features, including PMS integration, contactless check-in, self-service checkouts, and multi-property dashboards. These features make it ideal for hotels seeking operational automation and contactless guest experiences. Revinate, with 29 features, provides extensive tools such as in-app email responses, guest feedback modules, sentiment analysis, automated segmentation, and on-site surveys.

Revinate’s broader feature set supports deeper guest engagement, comprehensive analytics, and targeted marketing campaigns. AeroGuest’s features are more focused on pre-arrival and in-stay upselling, while Revinate covers a wider spectrum of guest communication and data analysis. Edge: Revinate.

Which Has Better Customer Support: AeroGuest or Revinate?

AeroGuest’s customer support scores 4.67/5, and reviews highlight its responsiveness and dedication to feedback, despite the limited review count. Revinate’s support score is slightly lower at 4.46/5, with reviews praising its quick assistance but occasionally citing delays during busy periods.

Both platforms are generally well-supported, but Revinate’s larger team and more recent reviews suggest a more reliable support experience for ongoing issues. However, AeroGuest’s support appears more tailored and responsive to individual hotel needs. Edge: AeroGuest.

Which Has More Integrations: AeroGuest or Revinate?

Revinate’s ecosystem boasts 98 verified integrations, including major PMS, CRM, and marketing platforms like SiteMinder, Oracle Hospitality, and Infor. AeroGuest has 26 verified partners, including key PMS integrations such as Opera, SALTO, and Onity, but it’s more limited in overall connectivity.

For hotels relying on a broad array of systems and looking for extensive third-party connections, Revinate clearly leads. AeroGuest’s integrations cater more to operational automation needs. Edge: Revinate.

Which Do Hoteliers Rate Higher: AeroGuest or Revinate?

Revinate’s 34 reviews and 4.6/5 rating reflect a more established and trusted platform, especially among boutique, branded, and resort hotels. Recent reviews praise its ease of use, ROI, and support, with a 92% likelihood to recommend.

AeroGuest’s 3 reviews and 0/5 ratings indicate a less proven solution, with some positive comments on contactless check-in but limited overall confidence. Its reviews are less recent and less diverse. Edge: Revinate.

How Much Do AeroGuest and Revinate Cost?

Both products do not publicly disclose specific pricing, but they operate on a no-trial, no-implementation fee basis. AeroGuest’s lack of detailed pricing suggests it may be more flexible or bespoke, whereas Revinate’s value proposition centers around significant ROI, with an average upsell revenue of $2,500 per hotel per month.

Your hotel should anticipate costs aligned with the scope of automation and marketing features needed. Contact each vendor for precise quotes tailored to your property size and goals.

What Type of Hotel Should Use AeroGuest?

• Hotels that prioritize contactless, mobile check-in/check-out processes.
• Properties aiming to reduce front desk interactions and queues.
• Hotels with a focus on operational automation and pre-arrival upsell options.
• Hotels with unstaffed or remote receptions.
• Properties with a significant mobile-savvy guest base.

Not ideal if you require extensive marketing, guest feedback, or sentiment analysis tools.

What Type of Hotel Should Use Revinate?

• Hotels seeking to deepen guest engagement via email marketing.
• Properties that want comprehensive review and sentiment analysis.
• Hotels interested in automated segmentation and targeted campaigns.
• Hotels with a larger marketing team or a focus on guest feedback.
• Branded properties, resorts, and boutique hotels with diverse guest profiles.

Not ideal if your hotel relies solely on contactless check-in solutions or has minimal marketing needs.

Revinate vs AeroGuest: The Bottom Line for Hotels

Revinate offers a broad suite of tools for guest engagement, marketing automation, and detailed analytics, with a proven track record backed by more recent, extensive reviews. Its 98 integrations and 4.6/5 rating make it a reliable choice for hotels looking for a comprehensive upselling platform.

AeroGuest excels in contactless, mobile-based check-ins and operational automation, but its limited reviews and features make it less proven overall. If your hotel’s focus is on streamlining operations and contactless experiences, AeroGuest could be suitable—but for most hoteliers, Revinate’s broader capabilities and proven reputation tip the scale.

In summary, choose AeroGuest if operational automation and contactless service are your top priorities. Opt for Revinate if you want a full-featured guest engagement platform with extensive marketing, feedback, and analytics tools.