Backyou Intelligent BEO vs. Infor Sales & Catering:
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The Decision

Choosing an event management platform for your hotel can be daunting, especially when evaluating options like Backyou.io and Infor. Both products aim to streamline complex event processes, but their approaches and strengths vary significantly. Backyou.io emphasizes ease of use, centralization, and customer support, while Infor offers extensive integrations and features that appeal to larger, more system-dependent operations. Which one aligns better with your hotel’s operational needs?

Backyou.io and Infor tackle the challenge of managing group bookings, event planning, and execution through different lenses. Backyou.io simplifies the process with a user-friendly interface and dedicated features for multi-property management, whereas Infor provides a highly customizable, end-to-end lifecycle control for large-scale operations. Are you prioritizing intuitive usability or advanced system customization?

Is Backyou.io or Infor Better for Hotels?

Backyou.io is designed to serve hotels that value simplicity, quick onboarding, and comprehensive support, especially those managing multiple properties or seeking a centralized platform. Its high user ratings (4.91/5 for ease of use, 5/5 for support) and recent positive reviews (14 in the last six months) reinforce this focus, with 97% of users recommending it. Conversely, Infor’s core strength lies in its extensive integrations and tailored workflows, with a broader reach in North America and larger enterprise hotels.

If your hotel needs a straightforward, easy-to-implement platform that streamlines group management and enhances communication, Backyou.io is the more suitable choice. If your operation requires deep system integrations, advanced automation, and support for large, complex events, Infor might be more fitting, despite its limited recent reviews and lower user ratings in ease of use (3.67/5). Which approach better suits your current capacity and future plans?

Which Is Easier to Use: Backyou.io or Infor?

Backyou.io boasts a user rating of 4.91/5 for ease of use, with reviews praising its intuitive interface, quick onboarding, and organized workflows. Users frequently mention how it facilitates fast request processing and simplifies event planning, often requiring little to no training. Support is another highlighted strength, with a perfect 5/5 rating and comments like “extremely responsive and attentive,” making staff adoption smoother.

Infor’s ease of use is rated at 3.67/5, with some reviews describing setup and training as "disastrous" and support as slow and unhelpful. Users report that the platform is less intuitive and more complex, which can hinder quick adoption. Edge: Backyou.io.

Which Has Better Features: Backyou.io or Infor?

Backyou.io offers 12 features, including eSignatures, customizable BEO, proposal, and contract documents, PCI-compliant payments, lead forms, and attendee messaging—features tailored specifically for hotel event management. Infor provides only one unique feature: diagramming and floor planning. Shared features include seven core capabilities like booking management, CRM, and reporting.

Backyou.io’s specialized features cater to the end-to-end needs of hotel event teams, offering tools to automate proposals, contracts, and payments, making it more comprehensive for hospitality contexts. Infor’s focus on lifecycle control and customization is valuable but less extensive in hotel-specific features. Edge: Backyou.io.

Which Has Better Customer Support: Backyou.io or Infor?

Backyou.io’s customer support is rated a perfect 5/5, with reviews emphasizing its responsiveness and attentive service, which significantly reduces onboarding and troubleshooting friction. Users describe support as “quick,” “kind,” and “helpful,” making it easier to integrate and adapt the platform.

Infor’s support, rated at 3.33/5, is frequently criticized for slow responses and inconsistent assistance, partly due to its size and broader client base. Customers note that setup and ongoing support can be challenging, especially for smaller hotel teams. Edge: Backyou.io.

Which Has More Integrations: Backyou.io or Infor?

Backyou.io integrates with nine verified partners, including Mews, Opera Cloud, Apaleo, and Salesforce, providing essential connections for hotels managing multiple systems. Infor boasts a significantly larger ecosystem with 113 verified integrations, including major names like Priority Software, Trevo, and Birchstreet, catering to larger enterprise needs.

For hotels seeking seamless, straightforward integrations with core systems, Backyou.io’s limited but targeted set suffices. Larger operations requiring extensive, customizable integrations should consider Infor, despite its more complex setup. Edge: Infor.

Which Do Hoteliers Rate Higher: Backyou.io or Infor?

Backyou.io has a high recent review count (14 in last six months) with an overall score of 81.5 on the HTRe score, and 97% of users would recommend it. Reviews highlight its ease of use, support, and centralization, making it well-suited for mid-sized hotels and chains.

Infor’s ratings are limited, with only three reviews, all giving 5/5 but from a small sample. Its larger enterprise user base likely values customization over user ratings. For the majority of hotels, especially those prioritizing ease and recent positive feedback, Backyou.io is rated higher. Edge: Backyou.io.

How Much Do Backyou.io and Infor Cost?

Backyou.io’s flat monthly price is $300, with no free tier, implementation fees, or trial periods. Its transparent pricing makes budgeting straightforward. Infor’s pricing is not publicly available, reflecting its enterprise focus and possibly higher costs, typically customized per client.

For hotels seeking predictable, affordable pricing, Backyou.io is the clear choice. Larger hotels or chains with complex needs might need to contact Infor for tailored quotes, which could be significantly more expensive. Edge: Backyou.io.

What Type of Hotel Should Use Backyou.io?

• Hotels that manage multiple properties or chains, needing centralized oversight.
• Teams that prioritize easy onboarding, fast deployment, and reliable support.
• Hotels looking for a solution with dedicated group and event management features.
• Hotels seeking to reduce administrative burdens and improve team communication.
• Hotels that value intuitive interfaces over extensive customization.

Not ideal if you require deep system integrations, advanced floor planning, or highly tailored workflows. Hotels with very complex, large-scale event operations may find limitations.

What Type of Hotel Should Use Infor?

• Large resorts, stadiums, or conference centers handling complex, high-volume events.
• Hotels that require extensive, customizable integrations with other enterprise systems.
• Teams that need detailed lifecycle control, advanced automation, and floor planning.
• Hotels operating primarily in North America or with existing enterprise IT setups.
• Larger hotel groups willing to invest in a more robust, scalable platform.

Not ideal if your hotel values quick setup, ease of use, or affordable pricing. Smaller or mid-sized properties might find Infor’s complexity unnecessary.

[Backyou.io vs Infor: The Bottom Line for Hotels]

At its core, Backyou.io is a user-friendly, support-driven event platform designed for hotels seeking simplicity and efficiency. It excels with high user satisfaction, recent positive reviews, and features tailored specifically to hospitality event management.

Choose Backyou.io if you need a straightforward, cost-effective solution that your team can adopt quickly, especially if you manage multiple properties or value dedicated support. It is ideal for hotels that want fast, reliable results without the complexity of enterprise integrations.

Infor, however, is better suited for large, system-dependent hotels and resorts that require extensive customization, integration, and lifecycle control. Its vast partner network and advanced features serve enterprise-level needs but come with higher complexity and less recent user feedback.

If your hotel prioritizes ease, recent reviews, and dedicated support, Backyou.io is the clear winner. For complex, large-scale operations with existing system dependencies, Infor may be the better fit, despite its limited recent user feedback and higher cost structure.