Benson PMS vs. Redforts:
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The Decision

Choosing the right property management system for your hotel hinges on your specific operational needs, size, and growth plans. Benson PMS by Benson Software and Redforts by Redforts are two solutions designed to streamline hotel management, but they diverge significantly in features, user experience, and market focus.

Benson PMS, with its sole review and a modest user base, emphasizes simplicity and ease of use, targeting boutique hotels. Conversely, Redforts boasts a broader feature set, more recent reviews, and a diverse range of hotel segments, including hostels and B&Bs. Which one aligns better with your goals?

Is Benson PMS or Redforts Better for Hotels?

Both Benson PMS and Redforts aim to optimize hotel operations through digital management, but they approach this goal differently. Benson offers a straightforward, cloud-based PMS designed for ease and quick adoption, with a focus on reservations and front desk operations. Redforts combines a wide array of modules—including channel management, online check-in, and revenue tools—fostering more comprehensive automation.

While Benson’s interface receives high praise for being intuitive, it lacks some advanced features like forecasting and multi-currency management, which are present in Redforts. Redforts, on the other hand, provides a more robust platform with a tendency toward automation, but its interface has room for modernization.

Do you prioritize a simple, easy-to-navigate system or a feature-rich, integrated platform? Your choice depends on whether your hotel seeks operational ease or extensive management tools.

Benson PMS vs Redforts: Which Should Your Hotel Choose?

If your hotel is a boutique property or a small operation seeking a low-maintenance, user-friendly PMS, Benson is the better fit. Its high ease-of-use rating (5/5) and focus on core reservation and guest management make it ideal for teams that value simplicity and quick onboarding. Plus, its strong ratings for customer support (4.5/5) reinforce its suitability for smaller hotels with limited tech staff.

If your hotel needs a comprehensive suite that covers revenue management, channel integration, and online check-in, Redforts is the better choice. Its broader feature set—37 unique features compared to Benson’s 4—caters to mid-sized or growing properties that require extensive automation and multi-channel operations. Its recent reviews confirm ongoing improvements and high satisfaction among diverse hotel types.

For larger hotels, hostels, or properties planning rapid growth, Redforts offers a scalable platform. Boutique hotels with a focus on simplicity should consider Benson for its minimal learning curve. Your decision should match your operational complexity and growth trajectory.

Is Benson PMS or Redforts Easier to Use?

Benson PMS scores a 5/5 for ease of use, with reviewers highlighting its clean, visually appealing interface and quick navigation. Its onboarding process is rated 3.5/5, which suggests a decent but not perfect setup experience, suitable for teams valuing simplicity.

Redforts scores slightly lower at 4.68/5 but still maintains a high rating for being intuitive and easy to manage. Reviewers note that its modules are straightforward, and customer service helps with onboarding, which is rated 4.53/5. The interface is described as practical but could benefit from updates to modernize its look.

Edge: Benson PMS.

Which Has Better Features: Benson PMS or Redforts?

Redforts offers a vastly larger feature set with 37 unique modules, including tools like guest CRM, digital registration, online check-in, and automated reminders, none of which are available in Benson PMS. Additionally, Redforts supports integrations with POS systems, electronic locks, and payment requests, allowing for a highly automated operation.

Benson’s feature list is limited to core functionalities like multi-currency, ancillary revenue tracking, guest profiles, and automated night audit—only four features exclusive to it. Its simplicity may appeal to smaller hotels, but it lacks advanced automation and communication tools.

Ultimately, Redforts’ extensive feature set makes it more suitable for properties seeking a full management ecosystem. Edge: Redforts.

Which Has Better Customer Support: Benson PMS or Redforts?

Both products receive high marks for support, with Benson at 4.5/5 and Redforts at 4.53/5. Benson’s reviews state that it “comes to the party when reports or changes are required,” and regular updates reflect responsiveness.

Redforts is praised for “very good customer service,” with reviews emphasizing quick responses and ongoing innovation. Long-term users appreciate the personal touch and consistent improvements, especially in automating tasks and integrating systems.

While both excel, Benson’s support is slightly more established in the limited review set. Edge: Redforts.

Which Has More Integrations: Benson PMS or Redforts?

Benson PMS has 3 verified partnerships, including NightsBridge, GuestRevu, and SiteMinder, primarily focusing on channel management and guest review platforms. Redforts offers 2 verified integrations, mainly with WuBook and Mr Winston, but boasts a broader array of modules like online check-in, EPoS, and digital registration, which often come with integrations.

Despite fewer verified partners, Redforts’ extensive modules and ecosystem integrations provide more comprehensive operational connectivity. The platform’s ability to interface with peripherals like electronic locks and POS systems enhances its automation scope.

Edge: Benson PMS, by number of verified partners, but Redforts by ecosystem breadth.

Which Do Hoteliers Rate Higher: Benson PMS or Redforts?

Benson PMS has a single review, rated 4.5/5, from a boutique hotel. The review emphasizes its visual appeal, ease of navigation, and efficient guest information capture, making it well-suited for small properties.

Redforts has 40 reviews, with an average rating of 0/5, but recent reviews indicate high satisfaction, especially among boutique hotels, hostels, and B&Bs. Users praise its intuitive reservation management, automation, and support for multiple property types.

Considering the more recent reviews, Redforts shows a higher and more consistent rating among a diverse hotel segment. It is the stronger choice based on current user feedback.

Edge: Redforts.

How Much Do Benson PMS and Redforts Cost?

Benson PMS does not publicly disclose pricing, suggesting a custom quote based on hotel size and needs. Redforts charges a flat $500 monthly fee, with no free tier or trial, making costs predictable for hotels considering their budget.

If your hotel needs a straightforward, no-nonsense solution, the lack of transparent pricing for Benson could be a concern. Redforts’ flat fee might appeal to properties seeking clear, ongoing expenses.

What Type of Hotel Should Use Benson PMS?

• Hotels that prioritize simplicity and quick setup, such as boutique hotels, guest houses, or small inns.
• Teams that prefer minimal training and straightforward reservation management.
• Properties that do not require extensive automation, forecasting, or complex integrations.
• Hotels with limited IT staff or those seeking a cost-effective, easy-to-navigate solution.

Not ideal if your hotel is large, multi-property, or needs advanced revenue management, electronic check-in, or extensive automation features.

What Type of Hotel Should Use Redforts?

• Hotels, hostels, and serviced apartments that need a broad set of management tools.
• Teams that want automation for reservations, revenue, and guest communication.
• Properties with multiple channels, requiring seamless integration and real-time updates.
• Hotels planning to scale or add new modules over time, like online check-in or digital registration.
• Hotels aiming for a comprehensive, all-in-one management ecosystem.

Not ideal if your hotel is very small, with simple needs, or if modernization of interface is a priority.

Redforts vs Benson PMS: The Bottom Line for Hotels

Redforts offers a feature-rich, integrated management system that appeals to properties seeking automation and extensive control over operations. Benson PMS provides a streamlined, easy-to-use platform that suits boutique hotels or small teams prioritizing simplicity and quick onboarding.

Choose Benson if your hotel values ease, minimal setup, and core reservation functions. Opt for Redforts if your property needs a comprehensive suite of tools, automation, and support for a broader range of hotel segments.

In summary, Benson is ideal for boutique, small-scale hotels wanting straightforward management. Redforts suits mid-sized to larger properties or those with plans to expand and automate more complex operations.

Your decision should align with your hotel’s size, complexity, and growth ambitions.