Cloud PMS vs. Exely HMS:
あなたに最適なのはどちら？

The Decision

Choosing the right hotel management software is crucial for streamlining operations, increasing revenue, and improving guest satisfaction. Currently, Exely HMS by Exely emerges as the more established player, with significant recent reviews, a high customer satisfaction score, and a broad global presence. Frontdesk Master’s Cloud PMS, however, remains largely unreviewed and without recent data, making it difficult to assess its suitability. Given the available insights, which product is better suited for your hotel’s needs?

Is Frontdesk Master or Exely Better for Hotels?

Both Frontdesk Master and Exely aim to automate and simplify hotel management tasks, but their market presence and user feedback differ sharply. Frontdesk Master presents as a cloud PMS with no recent reviews, no ratings, and zero verified customer feedback, making it impossible to gauge its current performance or customer satisfaction. Conversely, Exely boasts 48 reviews in the last six months, a near-perfect NPS score of 9.83, and a 81.89 HTR score, indicating high user satisfaction.

While Frontdesk Master’s review count and recent feedback are nonexistent—limiting confidence—Exely’s active, recent reviews reveal consistent praise for its interface and support. Are you willing to rely on a platform with no recent user data versus one with a proven track record? If recent performance and customer insights matter, Exely is the clear choice.

Exely HMS vs Frontdesk Master: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, well-supported system with proven user satisfaction, go with Exely. Its extensive feature set—including channel management, booking engine, guest communication, and revenue tools—caters well to hotels seeking to automate operations and boost online revenue streams.

On the other hand, if your property primarily needs a simple, low-cost PMS without the necessity for advanced features or recent reviews, Frontdesk Master might seem appealing—though its lack of verified data makes this a risky gamble. Hotels focused on growth, integration, and reliable support should favor Exely for its demonstrated value.

Is Frontdesk Master or Exely Easier to Use?

Ease of use is a critical factor, especially when staff adoption is vital. Frontdesk Master’s interface, according to no recent reviews, remains untested in the current market, leaving its usability in question. Meanwhile, Exely earns a 4.88/5 in ease of use based on 48 recent reviews, with users describing it as intuitive, straightforward, and easy to navigate during busy periods.

Support during onboarding and daily use is also rated highly for Exely, with comments highlighting quick, helpful responses and simple workflows. Edge: Exely.

Which Has Better Features: Frontdesk Master or Exely?

Exely offers 38 features, including multi-currency support, gift vouchers, automated night audit, native email marketing, group booking engine, online check-in/out, revenue management, and channel management—many elements absent in Frontdesk Master.

In contrast, Frontdesk Master provides no detailed feature list or unique modules, making it difficult to compare beyond the basic premise of a PMS. Exely’s richer set of tools and automation options give it a decisive advantage. Edge: Exely.

Which Has Better Customer Support: Frontdesk Master or Exely?

Customer support quality is a key driver of operational stability. Frontdesk Master’s support capabilities are unreviewed, with no recent feedback available, which raises concerns about responsiveness and service quality.

Exely, however, boasts a 4.9/5 customer support rating from 48 recent reviews, with users calling out their quick, helpful, and responsive team. They frequently praise the support team for resolving issues swiftly and efficiently. Edge: Exely.

Which Has More Integrations: Frontdesk Master or Exely?

Integration capabilities can significantly impact operational efficiency. Frontdesk Master currently lists zero verified partners, limiting its compatibility scope. Conversely, Exely offers integrations with eight verified partners, including major OTAs and property systems like Mews, Oracle Hospitality, and Booking.com, providing more seamless connectivity.

This broader integration ecosystem allows your hotel to sync reservations, reduce overbookings, and automate updates more effectively. Edge: Exely.

Which Do Hoteliers Rate Higher: Frontdesk Master or Exely?

Customer ratings reflect current user satisfaction. Exely’s recent reviews indicate a 9.83/10 NPS score, with 98% likelihood to recommend among its users, and generally high praise for usability and support.

Frontdesk Master’s ratings are nonexistent, which makes it impossible to assess its current standing. Given the recent positive feedback for Exely, it is the preferred choice for hotels seeking validated, current user sentiment. Edge: Exely.

How Much Do Frontdesk Master and Exely Cost?

Pricing data for Frontdesk Master is unavailable, and it appears to lack a clear pricing or trial structure. Exely’s platform costs $400 per month, with no mention of implementation fees or discounts, providing a transparent and predictable fee structure.

Considering the value delivered and its proven support, the known cost of Exely aligns with its extensive feature set and high user satisfaction, making it easier to budget accordingly.

What Type of Hotel Should Use Frontdesk Master?

• Hotels that prioritize simplicity and minimal features, such as small boutique hotels or hostels with basic management needs.
• Teams seeking a low-cost or no-cost PMS without the need for extensive integrations or automation.
• Hotels that operate in regions where Frontdesk Master has a strong regional presence (though current data shows no geographic footprint).
• Not ideal if your hotel requires a system with recent reviews, active support, or advanced automation features.

What Type of Hotel Should Use Exely?

• Hotels aiming to increase direct bookings through integrated booking engines and channel management.
• Properties seeking a scalable solution with features like revenue management, guest feedback, and multi-lingual support.
• Hotels in multiple regions, given Exely’s presence in over 20 countries and support for multiple currencies.
• Teams that prioritize customer support, system reliability, and ongoing product updates.
• Not ideal if your hotel operates with extremely limited budgets or prefers a very simple, basic PMS without advanced capabilities.

The Bottom Line for Hotels

Exely is a feature-rich, globally supported hotel management platform with high recent user satisfaction scores. If your priority is a proven system with active reviews, extensive functionalities, and strong customer support, Exely is the safer, more reliable choice.

Frontdesk Master remains an unknown quantity in today’s market. Its lack of recent reviews makes it difficult to assess current performance, and without verified customer feedback, it’s a risky option for hotels seeking growth and operational excellence.

Choose Exely if you want a system with current, positive user feedback, a broad feature set, and proven support. Opt for Frontdesk Master only if your needs are minimal, your budget is extremely limited, and you are prepared to accept the risks of choosing an untested platform.