Dgstay vs. Olo Digital Ordering:
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The Decision

Choosing between Dgstay by Dgstay and Olo Digital Ordering can significantly influence your hotel’s guest experience and operational efficiency. Both solutions aim to modernize ordering processes, but Dgstay focuses on guest communication and service management, while Olo emphasizes digitalizing phone orders for catering and takeout. Your decision depends on whether your priority is in-room services and guest engagement or streamlining food and beverage orders via digital channels.

Dgstay boasts a strong reputation backed by recent reviews and a higher volume of feedback, making it a more reliable choice based on current user satisfaction. Conversely, Olo’s niche focus on restaurant orders without recent reviews makes it less relevant for immediate hotel use. Should you prioritize a proven, highly-rated platform?

Is Dgstay or Olo Better for Hotels?

Dgstay and Olo serve different core needs—Dgstay enhances guest communication and service requests, while Olo modernizes phone-based food orders. Dgstay can handle multiple hotel services, including upselling, in-venue ordering, QR codes, and delivery logistics, which are designed to improve guest engagement and operational flow. Olo, on the other hand, concentrates on streamlining catering and takeout calls, with features like POS integration and credit card payments.

Dgstay’s reviews emphasize ease of use, rapid onboarding, and high support quality, with a 4.93/5 ease rating and a 4.96/5 support score. Olo lacks recent reviews, so its usability and support quality remain uncertain. Is your hotel looking to upgrade guest communication and in-house services? Or is your focus solely on improving food and beverage order accuracy and speed?

Dgstay vs Olo: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest communication platform that simplifies service requests, increases upselling opportunities, and supports green initiatives, Dgstay is the clear choice. It’s trusted by major hotel brands like Hilton, Marriott, and Radisson, with over 27 reviews in the past six months reflecting high satisfaction. Dgstay’s features like QR codes, multi-menu ordering, and delivery logistics are tailored for hotels aiming to elevate guest experiences and operational efficiency.

If, however, your hotel primarily seeks to digitize phone orders for catering and takeout without a need for broader guest engagement, Olo might be suitable. But given its zero recent reviews and limited feature exposure for hotel-specific applications, Dgstay’s proven track record makes it the more reliable option for hospitality professionals.

Is Dgstay or Olo Easier to Use?

Dgstay scores a remarkable 4.93/5 for ease of use, backed by a high onboarding rating of 4.96/5 and numerous positive review comments praising its intuitive design. Users mention quick setup, straightforward updates, and minimal training requirements. The platform’s user-friendly interface supports hotel staff and guests alike, promoting swift adoption across departments.

Olo’s usability is unverified due to a lack of recent reviews, making it difficult to assess how easily your team or guests could adopt its digital ordering platform. Without current feedback, confidence in Olo’s user-friendliness is limited.

Edge: Dgstay.

Which Has Better Features: Dgstay or Olo?

Dgstay offers eight features exclusive to its platform, including upselling, in-venue ordering, QR codes, guest re-ordering, ordering scheduling, delivery logistics, curbside pickup, and multi-menu options. These features collectively empower hotels to provide a richer guest experience and improve operational control.

Olo provides four features unique to its platform, such as POS integration, credit card payments, loyalty program integrations, and a white-label app, primarily aimed at streamlining restaurant and catering orders. However, with only four exclusive features, it covers a narrower scope.

Given the hotel-focused features and broader suite, Dgstay has more comprehensive capabilities tailored for hospitality.

Edge: Dgstay.

Which Has Better Customer Support: Dgstay or Olo?

Dgstay’s support scores are nearly perfect, with a 4.96/5 onboarding rating and a 4.96/5 customer support rating, accompanied by reviews praising quick responses and effective assistance. Hoteliers highlight the support team’s responsiveness, especially during updates and troubleshooting, which ensures smooth implementation.

Olo’s support and support ratings are unavailable due to the absence of recent reviews, leaving its support quality uncertain. Without recent feedback, it’s difficult to gauge their responsiveness or effectiveness in a hotel environment.

Edge: Dgstay.

Which Has More Integrations: Dgstay or Olo?

Both platforms currently integrate with three verified partners. Dgstay’s integrations include Oracle Hospitality, hotelkit, and Mews, covering property management and operational tools relevant to hotels. Olo connects with Oracle Hospitality, Toast, and other hospitality solutions, mainly catering to restaurant operations.

Shared integrations include Oracle Hospitality, but Dgstay’s partnerships with hotel-specific platforms like hotelkit and Mews make it more aligned with hotel needs.

Edge: Dgstay.

Which Do Hoteliers Rate Higher: Dgstay or Olo?

Dgstay has accumulated 27 reviews in the last six months, with a perfect likelihood to recommend score of 100%. Hotels across segments like branded properties, city center hotels, and hostels rate it highly, praising its usability, support, and operational impact.

Olo’s review count is zero, and no recent ratings or user feedback are available. Without current hotel ratings, Dgstay’s high ratings and recent positive feedback make it the obvious choice.

Edge: Dgstay.

How Much Do Dgstay and Olo Cost?

There are no publicly available prices for either platform, and both claim no implementation fees or monthly charges. Their pricing models are likely customized based on hotel size and needs, making direct comparisons difficult.

Since Olo’s pricing details are unavailable and Dgstay does not offer a freemium or trial, your hotel may need direct consultation to estimate costs.

What Type of Hotel Should Use Dgstay?

• Hotels that prioritize guest engagement and communication, such as city center hotels, branded properties, or resorts seeking upselling.
• Teams aiming to reduce paper waste and support eco-friendly certifications.
• Hotels looking for a single platform to manage multiple services—QR codes, in-room ordering, delivery, and curbside pickup.
• Hotels that value rapid onboarding, high support, and proven success in similar properties.
• Hotels seeking a platform with a broad regional presence across North America, South America, Europe, Asia Pacific, Middle East, Africa, and Central America.

Not ideal if your hotel primarily requires a simple, standalone ordering system for catering without guest communication features or a specific regional focus.

What Type of Hotel Should Use Olo?

• Restaurants within hotels or standalone outlets prioritizing digitalizing takeout and catering orders.
• Property groups that already have a strong restaurant POS system and want to integrate with a digital ordering platform.
• Hotels that need a white-label app to brand directly to guests, especially if they focus heavily on catering or room service via phone orders.

Not ideal if your hotel’s main goal is to enhance guest communication or manage multiple hotel services beyond catering and takeout.

Dgstay vs Olo: The Bottom Line for Hotels

Dgstay and Olo serve different needs within the hospitality industry. Dgstay centers on streamlining guest communication, enhancing service delivery, and supporting eco-friendly initiatives, with a proven track record backed by recent reviews. Olo specializes in digitizing phone orders for catering and takeout, mainly suited for restaurant-focused operations.

Choose Dgstay if your hotel seeks a comprehensive, hotel-centric platform with high user satisfaction, extensive features, and regional presence. Opt for Olo only if your hotel’s primary concern is restaurant order management without the need for broader guest engagement tools.

For hotels wanting a platform that has demonstrated success in improving guest services and operational workflows, Dgstay remains the clear leader. If your focus is exclusively on restaurant order digitization and your existing systems are compatible, Olo might be considered—but with limited recent hotel-specific feedback, caution is advised.