Clarity PMS (by Diamond Resorts) vs. Exely HMS:
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The Decision

When choosing a hotel management platform, your primary focus will be on ease of use, feature set, support, and overall value. Clarity PMS aims to serve resorts with a deeply integrated system, but it lacks recent reviews and a broad user base. Conversely, Exely has accumulated a substantial number of recent reviews, with a high customer satisfaction score, making it the more reliable choice for most hoteliers today.

Both products address core hotel operations, but Exely’s broader feature set and active user feedback make it the stronger candidate for your hotel. Are you ready to see which platform suits your specific needs?

Is Clarity PMS or Exely Better for Hotels?

Clarity PMS is built primarily for large resort operations, emphasizing long-term relationships, hospitality experience, and integrated resort management. It focuses on fundamental principles like alignment, teamwork, and trust, aiming for a seamless guest journey and resort health.

Exely, on the other hand, targets a broad range of hotel types with a focus on revenue growth and operational efficiency, including PMS, booking engine, and reputation management. With 48 reviews in the last six months and an NPS score of 9.83, Exely’s recent user feedback is more reflective of current performance.

The core difference lies in target audience: Clarity is suited for resort-heavy portfolios, while Exely is versatile across hotel segments. Which aligns better with your property’s scale and objectives?

Exely HMS vs Clarity PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, user-friendly management system with high customer satisfaction and active ongoing support, go with Exely. Its intuitive interface, strong review scores, and extensive feature set support daily operations and revenue optimization.

If your hotel is a large resort or part of a resort chain seeking deep integration with operational fundamentals focused on guest experience and resort management, Clarity PMS might seem appealing. However, with limited recent reviews and no public ratings, it’s hard to verify its current effectiveness.

For most hotels, especially those prioritizing reliable support and modern features, Exely offers the clearer path forward.

Is Clarity PMS or Exely Easier to Use?

Exely scores an impressive 4.88 out of 5 for ease of use, backed by 48 recent reviews, with users praising its intuitive interface and simple daily processes. Many reviewers mention that staff can adapt quickly, reducing training time and operational errors.

Clarity PMS, by contrast, has no recent reviews or ratings, leaving its ease of use unverified. Given the lack of feedback and user ratings, it’s impossible to confidently assess its usability.

Edge: Exely.

Which Has Better Features: Clarity PMS or Exely?

Exely boasts 38 features including multi-currency support, gift vouchers, automated night audit, booking engine, native email marketing, guest messaging, revenue management, and more. These features facilitate revenue growth, operational automation, and guest engagement.

Clarity PMS offers no publicly listed features, making it impossible to compare directly. The absence of detailed feature information suggests limited transparency or a narrower scope.

Given the extensive features and recent reviews, Exely clearly leads in feature richness. Edge: Exely.

Which Has Better Customer Support: Clarity PMS or Exely?

Exely’s support team scores a 4.9 out of 5, with reviews praising their responsiveness, helpfulness, and ongoing improvements. Hoteliers note quick responses and attentive service, which is critical during busy periods.

Clarity PMS provides no recent support reviews, leaving its support quality unverified. Without current customer feedback, it’s difficult to judge its support level or responsiveness.

Edge: Exely.

Which Has More Integrations: Clarity PMS or Exely?

Exely offers 8 verified integrations with platforms like Hotellab, Oracle Hospitality, IDeaS, Mews, and Booking.com, providing flexibility to connect with various channels and services. These integrations support streamlined operations and better guest management.

Clarity PMS has no publicly listed integrations, limiting its connectivity options and potentially increasing manual work.

For scalable, integrated operations, Exely’s partner ecosystem is advantageous. Edge: Exely.

Which Do Hoteliers Rate Higher: Clarity PMS or Exely?

With 48 recent reviews, Exely maintains a high NPS score of 9.83 and an overall rating of 81.89. Reviewers consistently highlight its intuitive interface, support quality, and feature set, especially for mid-sized hotels and boutique properties.

Clarity PMS has no recent reviews or ratings, so its user satisfaction remains unverified. The lack of recent data makes it difficult to determine its current standing.

Given the recent feedback, Exely is clearly the more highly rated option. Edge: Exely.

How Much Do Clarity PMS and Exely Cost?

Clarity PMS does not publicly disclose pricing, making it difficult to compare direct costs. Its lack of transparency suggests it may be tailored or customized, potentially at higher expense.

Exely charges a base price of $400 per month, with no additional implementation fees or hidden costs. Its transparent pricing model allows easier budgeting and decision-making.

For clear and predictable costs, Exely offers better value. Edge: Exely.

What Type of Hotel Should Use Clarity PMS?

• Hotels that operate large resorts or multiple resort locations seeking extensive guest experience management.
• Teams that prioritize long-term, relationship-driven guest journeys and holistic resort operations.
• Not ideal if your hotel is a small to mid-sized property needing quick setup and modern features.
• Not ideal if your focus is high-tech automation, online reputation management, or revenue optimization.

Clarity PMS is best suited for resort chains with complex operational needs and a focus on guest relationship management.

What Type of Hotel Should Use Exely?

• Hotels of all sizes looking for an easy-to-use platform that covers reservations, booking, and guest communication.
• Properties aiming to increase direct bookings through integrated booking engines and website development.
• Teams that value real-time revenue management and automated operational processes.
• Not ideal if your hotel requires highly specialized, custom-built software with deep niche functions not listed here.
• Not ideal if your hotel prefers a solution with no current user reviews or proven recent support.

Exely’s broad feature set and recent positive feedback make it suitable for most hotel types seeking growth and operational efficiency.

Exely vs Clarity PMS: The Bottom Line for Hotels

The fundamental distinction is that Exely is a modern, well-reviewed hotel management system with active customer support, broad feature set, and proven performance. Clarity PMS, by contrast, remains unverified in recent data, with no user ratings or reviews, making it a risky choice for most hoteliers right now.

For hotels seeking a reliable, feature-rich platform with support and integration options, Exely is the clear choice. It offers current, high-quality reviews and a track record of enhancing hotel operations across diverse segments.

Choose Exely if you want a trusted, well-supported management system that grows with your hotel. Opt for Clarity PMS only if your resort operation demands specialized features and you can verify its current performance through direct vendor engagement.