FLEXIPASS Keyless Mobile Access vs. Openkey.co:
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The Decision

Choosing the right hotel keyless entry system can significantly impact your operational efficiency, guest satisfaction, and safety protocols. Both FLEXIPASS Keyless Mobile Access and OpenKey aim to modernize how your guests access rooms, but they diverge in features, usability, and support. Your decision hinges on your hotel’s specific needs—whether you prioritize feature depth, regional presence, or support for certain property sizes.

FLEXIPASS, with more recent reviews and a higher overall rating, has established itself as a leader in the space. But how do these products truly compare across critical dimensions?

Is FLEXIPASS or OpenKey Better for Hotels?

Both FLEXIPASS and OpenKey are designed to facilitate contactless, mobile-based room access, reducing reliance on physical keys and streamlining arrivals. FLEXIPASS is more integrated with multiple PMS providers and offers a broader feature set, including access management solutions that are server-based. In contrast, OpenKey emphasizes quick deployment, with a focus on ease of use, offering options like Apple/Google Wallet integration.

While FLEXIPASS boasts a higher review count and more recent feedback—33 reviews in the last six months versus OpenKey’s zero—the choice depends on your hotel’s priorities. Are you seeking a more proven, feature-rich platform? Or do you prefer a solution that’s easier to deploy with a slightly smaller feature set?

FLEXIPASS vs OpenKey: Which Should Your Hotel Choose?

If your hotel needs a platform with a proven track record, extensive integrations, and a broader feature set, FLEXIPASS is the clear choice. It is favored by boutique hotels and independent properties, boasting a 4.89/5 average review score and a 94% likelihood to recommend. Its features include server-based access management and a seamless PMS integration, making it ideal for properties seeking operational efficiency and safety.

If, however, your hotel prioritizes quick onboarding, simple deployment, and a straightforward mobile key experience, OpenKey could be suitable. It’s more popular in luxury and resort segments, with a 4.36/5 rating and a focus on guest convenience through mobile app and Wallet integrations. But note, OpenKey’s review count is higher, with 69 recent reviews, indicating a broader user base.

Is FLEXIPASS or OpenKey Easier to Use?

FLEXIPASS scores slightly higher (4.65/5) compared to OpenKey (4.45/5) on ease of use, reflecting its user-friendly interface and straightforward onboarding process. Users praise FLEXIPASS for its quick setup, especially when connecting with PMS and door lock providers, leading to fewer support issues.

OpenKey’s interface is also intuitive, with many users noting its simplicity. However, some report occasional app crashes and connectivity issues, though support is generally responsive. The key difference: FLEXIPASS’s higher review scores and recent positive feedback suggest it has a slight edge in usability.

Edge: FLEXIPASS

Which Has Better Features: FLEXIPASS or OpenKey?

FLEXIPASS offers 10 shared features with OpenKey but stands out with one exclusive feature: Access Management Solution (Server Based), providing enhanced control over access rights remotely and securely. OpenKey, on the other hand, offers six unique features, including Notifications, Multi-property Management, Mobile Check-in, and Door Lock Upgrade Kit.

While both platforms provide keyless entry, OpenKey excels with functionalities like multi-property management and in-app notifications, which benefit larger hotel chains and resorts. FLEXIPASS’s server-based management is advantageous for properties requiring more granular control.

Edge: FLEXIPASS

Which Has Better Customer Support: FLEXIPASS or OpenKey?

FLEXIPASS’s customer support is rated at 4.73/5, with many reviews praising its responsiveness and professionalism. Clients often mention swift responses to technical issues and dedicated support teams, contributing to smooth implementation and ongoing operation.

OpenKey’s support scores lower, at 4.25/5, with some users citing delays and difficulty in troubleshooting. While support remains effective in most cases, FLEXIPASS’s recent reviews highlight a more attentive support experience.

Edge: FLEXIPASS

Which Has More Integrations: FLEXIPASS or OpenKey?

FLEXIPASS integrates with 31 verified partners, including major PMS and lock providers like Cloudbeds, SALTO Systems, and Vingcard. OpenKey, with 34 verified integrations, also covers a broad range, including popular systems like StayNTouch, RMS, and Oracle Hospitality.

Shared integrations include RoomRaccoon, Winhotel, and SALTO Systems, but FLEXIPASS offers more unique partners like Revinate and Access Hospitality. Both are well-connected, but FLEXIPASS’s extensive partner list and integration depth give it a slight advantage.

Edge: FLEXIPASS

Which Do Hoteliers Rate Higher: FLEXIPASS or OpenKey?

FLEXIPASS boasts a superior overall rating of 4.9/5 with a recent review count of 33, compared to OpenKey’s 4.26/5 from 69 reviews. The higher rating and recent reviews indicate stronger customer satisfaction and ongoing support.

In specific segments, FLEXIPASS outperforms in boutique and independent hotels, with an average rating of 4.89/5, while OpenKey’s ratings are slightly lower across segments. The recent reviews reinforce FLEXIPASS’s leadership in user satisfaction.

Edge: FLEXIPASS

How Much Do FLEXIPASS and OpenKey Cost?

FLEXIPASS has no publicly listed pricing, with no trial or implementation fees noted, suggesting it may be customized based on hotel size and needs. OpenKey charges a base price of $500, with no additional implementation fees, and charges are typically on a per-hotel basis.

While FLEXIPASS’s pricing model isn’t transparent, its higher value is reflected in its features and recent reviews. OpenKey’s straightforward pricing and lower entry cost make it appealing for smaller properties or those new to mobile key systems.

What Type of Hotel Should Use FLEXIPASS?

• Hotels seeking a highly customizable, server-based access management system.
• Properties that want to integrate with multiple guest communication providers.
• Boutique hotels and independent properties with a focus on safety and operational efficiency.
• Hotels aiming for a green solution by eliminating plastic key cards.
• Teams that prioritize extensive PMS integrations and regional coverage.

Not ideal if your hotel:

• Needs a simple, low-cost entry system.
• Operates in regions where FLEXIPASS has limited presence (e.g., North America, Europe, Asia Pacific).
• Prefers a plug-and-play, less complex solution.

What Type of Hotel Should Use OpenKey?

• Hotels emphasizing quick setup and ease of deployment.
• Luxury resorts and city hotels that want a seamless guest experience via Wallet options.
• Properties with a focus on contactless check-in, especially post-COVID.
• Hotels that benefit from multi-room access capabilities.
• Hotels that already work with compatible PMS and lock providers listed in OpenKey’s network.

Not ideal if your hotel:

• Needs advanced access management with server-based controls.
• Operates in regions outside of OpenKey’s current market presence.
• Seeks a platform with a very high review count and recent customer feedback.

The Bottom Line for Hotels

FLEXIPASS and OpenKey serve similar core purposes but cater to different needs. FLEXIPASS offers a feature-rich, highly integrated platform that appeals to hotels seeking control, customization, and regional support. OpenKey provides a straightforward, mobile-first approach, ideal for properties that prioritize ease of use and fast deployment.

If your hotel values extensive PMS integrations, server-based management, and recent top reviews, FLEXIPASS is the superior pick. For properties wanting a simple, quick-to-deploy solution with a focus on guest convenience, OpenKey remains a solid choice.

In conclusion, FLEXIPASS’s more recent reviews and higher ratings make it the favored option for most hotels looking for reliability and advanced features. However, if budget and speed are your main concerns, OpenKey can still deliver a streamlined experience.