Hop PMS vs. myCloud Hospitality PMS:
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The Decision

Choosing the right property management system (PMS) can profoundly impact your hotel’s efficiency and guest experience. Both Hop PMS by Hop Software and myCloud Hospitality PMS aim to streamline operations, but they diverge significantly in maturity, features, and support. Hop Software’s offering is less established with minimal recent reviews, while myCloud Hospitality PMS boasts a substantial, recent review base and higher ratings. Your decision hinges on what your hotel truly needs and values.

Is Hop PMS or myCloud Hospitality PMS Better for Hotels?

Hop PMS, founded in 2016 by Hop Software in the UK, markets itself as an all-in-one management system that reduces expenses and boosts direct bookings. However, it has no recent reviews and an overall rating of zero, indicating no verified user feedback to support its effectiveness. Conversely, myCloud Hospitality PMS, launched in 2022 and based in London, has amassed 95 reviews in the last six months, with an overall rating of 4.81 out of 5 and a NPS score of 9.03, reflecting high user satisfaction.

The core difference lies in market presence and user validation. Hop Software’s review count and recent feedback are nonexistent, making it hard to assess its real-world performance. myCloud, on the other hand, has contemporary, positive reviews emphasizing ease of use, support, and operational improvements. Given the available data, myCloud’s recent reviews and high ratings more reliably indicate a proven track record. Are you comfortable choosing a long-established product with little recent feedback or a newer, well-reviewed system?

Hop PMS vs myCloud Hospitality PMS: Which Should Your Hotel Choose?

If your hotel needs an affordable, straightforward management system and can accept the lack of recent verified feedback, Hop PMS might be worth exploring, especially if it fits within your budget constraints. However, if your hotel prioritizes proven usability, robust integration, and dedicated support, myCloud Hospitality PMS is the clear choice.

For small to medium hotels seeking a system that automates operations, boosts revenue, and improves guest satisfaction, myCloud’s extensive review base and feature set make it more dependable. Larger or more technologically advanced hotels that can verify Hop PMS’s capabilities through demos might consider it, but the absence of recent reviews is a significant risk factor.

Is Hop PMS or myCloud Hospitality PMS Easier to Use?

Ease of use is critical for staff onboarding and daily operations. myCloud Hospitality PMS enjoys a 4.79 out of 5 rating for ease of use, supported by multiple reviews praising its user-friendly, intuitive interface and quick setup. Reviewers also highlight the helpful support team that eases staff adoption.

Hop PMS, on the other hand, has no recent reviews or ratings, leaving its ease of use unverified. Without user feedback, it’s impossible to judge how smoothly your team could adopt Hop PMS. Edge: myCloud Hospitality PMS.

Which Has Better Features: Hop PMS or myCloud Hospitality PMS?

myCloud Hospitality PMS offers 28 features exclusive to it, including multi-currency and multi-lingual support, guest profiles, guest CRM, digital registration, ID scanning, task management, online checkout, integrated payments, drag-and-drop tapechart, rate management, and compliance tools like PCI, GDPR, and SOC2. It also provides mobile notes, rules-based room assignments, and centralized messaging.

Hop Software, surprisingly, does not list any unique features and shares only 31 features with myCloud. The absence of advanced functionalities like multi-lingual support, CRM, or mobile management limits its appeal. Based on available data, myCloud’s richer feature set provides greater operational flexibility. Edge: myCloud Hospitality PMS.

Which Has Better Customer Support: Hop PMS or myCloud Hospitality PMS?

Customer support quality is a decisive factor. myCloud Hospitality PMS boasts a 4.83 out of 5 rating, with recent reviews praising its responsiveness, knowledgeable staff, and quick issue resolution. One review states, “The myCloud team is always willing to help, and responses are swift,” indicating consistent support.

Hop Software, with zero reviews or ratings, provides no verifiable data about support quality. Without user feedback, you cannot assess how responsive or effective their support team is. Given the importance of reliable support, myCloud’s recent, positive reviews give it a decisive edge. Edge: myCloud Hospitality PMS.

Which Has More Integrations: Hop PMS or myCloud Hospitality PMS?

Integration breadth can streamline your hotel’s tech stack. myCloud Hospitality PMS connects with 29 verified partners, including major OTAs like Booking.com, Agoda, and Expedia, plus integrations with Sage, Lybra Tech, and various booking engines. Its extensive ecosystem supports automation and operational efficiency.

Hop Software has only 7 verified partners, with shared integrations to SiteMinder and Aven Hospitality. It features a few unique integrations, such as WuBook and GuestRevu, but overall, this is a narrower ecosystem. For hotels relying on seamless third-party integrations, myCloud’s ecosystem is more comprehensive. Edge: myCloud Hospitality PMS.

Which Do Hoteliers Rate Higher: Hop PMS or myCloud Hospitality PMS?

Current reviews clearly favor myCloud Hospitality PMS, with a 4.81/5 overall rating based on 95 reviews, mostly from recent feedback. Hotels of various segments, including boutique, resort, and independent properties, highlight ease of use, support, and revenue improvements.

Hop PMS’s rating remains at zero, with no recent reviews or verified feedback. Its lack of user ratings renders any comparison impossible, but the absence itself signals no proven user satisfaction. Based on recent, verifiable reviews, myCloud Hospitality PMS is the hotter choice. Edge: myCloud Hospitality PMS.

How Much Do Hop PMS and myCloud Hospitality PMS Cost?

Hop PMS does not list any pricing information, suggesting it might be available upon request or may require custom quotes. Its absence of transparent pricing raises questions about affordability and value.

myCloud Hospitality PMS is priced at $900 per month, with no mention of setup fees or tiered pricing. This straightforward subscription fee offers transparency and allows you to budget accordingly. If you value clarity on pricing, myCloud’s model is more predictable. No trial is currently available.

What Type of Hotel Should Use Hop PMS?

• Hotels that need a low-cost management system without reliance on recent reviews, especially those with simple operations.
• Small properties or startups willing to test a lesser-known platform before committing.
• Teams seeking a basic system that covers core functions without advanced integrations.
• Hotels with limited budgets and minimal expectations for modern features like mobile apps or CRM.

Not ideal if:

• Your hotel requires proven support, recent reviews, or advanced features.
• You need multi-language, multi-currency support, or automation tools.
• Your staff prefers mobile access or comprehensive integrations.
• You rely on detailed reporting and data analytics.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Hotels seeking a cloud-based platform with detailed reporting, automation, and integrations.
• Small and medium properties aiming to enhance operational efficiency and guest experience.
• Hotels that value mobile features like contactless check-in, digital keys, and mobile billing.
• Properties wanting a system with proven user satisfaction, support, and ongoing updates.

Not ideal if:

• Your hotel prefers on-premise solutions or has strict data sovereignty needs.
• You need a system with a longer-established presence with extensive global support.
• Your operations are very simple and require only basic PMS features.
• Budget constraints prohibit a $900/month investment without trial options.

The Bottom Line for Hotels: Hop PMS or myCloud Hospitality PMS?

Hop PMS attempts to position itself as an affordable, all-in-one solution but lacks recent, verified user feedback, making its reliability uncertain. Its feature set and support are unverified, which presents a risk for hotels seeking proven, dependable management software.

myCloud Hospitality PMS, supported by a large number of recent reviews, excels in usability, support, features, and integrations. It’s better suited for hotels that want a reliable, scalable, and well-supported PMS, especially if they are comfortable with the $900 monthly fee.

If you value proven performance and user satisfaction, choose myCloud Hospitality PMS. For those willing to navigate unverified claims and a lack of recent feedback, Hop PMS might be an option—but that’s a risk most hotels should avoid.