Booking Engine by HotelRunner vs. jetstar:
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The Decision

Choosing a booking engine is crucial for your hotel's revenue and guest experience. HotelRunner’s booking engine is a well-established platform with a broad feature set, high user ratings, and recent reviews, making it a reliable choice. In contrast, jetstar offers no reviews, no ratings, and no recent data, which makes assessing its suitability impossible. Do you want a proven, well-supported solution? Or are you comfortable risking an unreviewed product with no track record?

Is HotelRunner or jetstar Better for Hotels?

HotelRunner’s booking engine addresses critical hotel needs like online reservations, rate management, and direct bookings with a comprehensive toolset. Jetstar, by contrast, appears to be targeted at airline revenue management, not hotel reservations, with no evidence of its applicability to the hospitality sector. For hoteliers, HotelRunner’s extensive feature catalog and recent positive reviews provide confidence in its ability to meet your operational needs.

HotelRunner boasts a 4.5/5 overall rating from 40 reviews, with recent activity and a 96% likelihood to recommend. Jetstar, however, has zero reviews and a 0/5 rating, indicating no verified user experiences. Based on this, HotelRunner is clearly the more trustworthy choice, especially if you want a booking engine with proven performance. Are you prepared to take a risk on an unreviewed, untested system?

HotelRunner vs jetstar: Which Should Your Hotel Choose?

If your hotel needs a fully featured booking engine capable of managing reservations, rates, and multi-channel distribution, HotelRunner is the clear winner. It suits properties ranging from boutique hotels to villas, with a strong presence in multiple regions, especially North America, Europe, and Asia Pacific.

If, however, your hotel is seeking an airline revenue management system—something designed to optimize seat inventory and pricing—jetstar may seem relevant. But with no available reviews or testimonials, it’s impossible to determine if jetstar’s offerings translate to hotel booking management. HotelRunner’s verified feature set and recent positive feedback make it the safer choice for most hoteliers.

Is HotelRunner or jetstar Easier to Use?

HotelRunner’s user interface scores 4.73/5, with onboarding rated 4.79/5, and support rated 4.8/5. Recent reviews praise its intuitive design, easy setup, and responsive support, with users mentioning that “all systems are very user-friendly” and “support is great, even via WhatsApp.”

Jetstar, however, provides no reviews or ratings, leaving its ease of use, onboarding, or support quality entirely unverified. Without user feedback, it’s impossible to assess whether jetstar is simple or cumbersome to implement and operate. In this category, HotelRunner’s proven high ratings clearly favor it.

Edge: HotelRunner.

Which Has Better Features: HotelRunner or jetstar?

HotelRunner offers 40 distinct features tailored to hotel operations, including mobile responsiveness, multi-currency management, automated reporting, pre- and post-stay emails, flexible rates, gift vouchers, website integration, social media bookings, and integrations with OTAs like Airbnb and Expedia. Notably, features like rate plan comparisons, conversion rate reports, and booking abandonment recapture are absent from jetstar.

Jetstar offers no features, making it impossible to compare or determine if it meets hotel booking needs. HotelRunner’s extensive, proven features provide a significant advantage.

Edge: HotelRunner.

Which Has Better Customer Support: HotelRunner or jetstar?

HotelRunner’s support scores 4.8/5, with reviews highlighting prompt, helpful responses and multiple communication channels, including WhatsApp. Hoteliers appreciate their quick resolution of issues and ongoing training.

Jetstar, with no reviews or support ratings available, offers no evidence of support quality or responsiveness. Without user feedback, it’s impossible to evaluate whether jetstar provides reliable or effective customer service. HotelRunner’s established high ratings make it the superior choice.

Edge: HotelRunner.

Which Has More Integrations: HotelRunner or jetstar?

HotelRunner has 17 verified partner integrations including major OTAs, global payment providers, and PMS systems like Protel and Oracle Hospitality. Its integrations cover booking channels, payment gateways, and website tools, greatly expanding your reach and operational flexibility.

Jetstar has zero verified integrations, limiting its usability in a hotel context. Without integrations, the platform cannot connect to critical systems or channels, placing HotelRunner far ahead.

Edge: HotelRunner.

Which Do Hoteliers Rate Higher: HotelRunner or jetstar?

HotelRunner’s reviews are recent, totaling 40 in the last six months, with an overall rating of 4.5/5. Hoteliers praise its ease of use, support, and feature set, with 96% recommending it. Users from boutique hotels, villas, and B&Bs consistently rate it highly, citing improved bookings and operational efficiency.

Jetstar has no reviews, ratings, or recent customer feedback, making it impossible to gauge user satisfaction. Given the recent feedback on HotelRunner, it’s clearly the higher-rated, more trusted platform.

Edge: HotelRunner.

How Much Do HotelRunner and jetstar Cost?

HotelRunner charges a $100 monthly fee, with no freemium, implementation, or additional per-room costs. Its transparent pricing simplifies budgeting, and no trial is available, so you'll need to evaluate value based on features and support.

Jetstar’s pricing is not publicly available, with no trial or clear fee structure. This opacity makes it difficult to compare or assess the value proposition. HotelRunner’s transparent, affordable pricing favors it for most hoteliers.

What Type of Hotel Should Use HotelRunner?

• Hotels that want a feature-rich booking engine with extensive integrations.
• Hotels aiming to increase direct bookings via website customization.
• Boutique hotels, villas, and B&Bs seeking reliable channel management.
• Hotels seeking a solution actively supported and reviewed.
• Hotels that need multi-lingual, multi-currency options.
• Teams that want automated email marketing and reporting.

Not ideal if your hotel is a very small operation with minimal online presence or if you're only exploring basic booking tools.

What Type of Hotel Should Use jetstar?

• Not applicable; jetstar is an airline-focused revenue management system, not designed for hotel booking management.
• Hotels looking for airline-specific features will find no relevant tools here.
• Not ideal if you need multi-channel distribution, website booking, or guest management features.
• Not suitable for properties that require integrations, support, or recent user validation.

In short, jetstar is not suitable for hotel operations and should be dismissed unless your hotel is affiliated with airline revenue management needs.

The Bottom Line for Hotels

HotelRunner stands out as a comprehensive, well-supported booking engine with recent positive reviews, a broad feature set, and regional market presence. It is suitable for a variety of hotel types, especially boutique hotels, villas, and B&Bs looking to boost direct bookings and streamline operations.

Jetstar, by contrast, provides no verifiable data, no reviews, and no features geared toward the hospitality industry. Its relevance to hotel booking management remains unsubstantiated, making it an unsuitable choice for most hoteliers.

If reliability, proven features, and recent customer feedback matter, HotelRunner is the clear winner. For hotels seeking a trusted, well-rated booking system that enhances operational control and guest experience, HotelRunner is the recommended choice.