Kipsu vs. ReGuest Guest Communication:
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The Decision

Choosing between Kipsu by Kipsu and ReGuest Guest Communication hinges on your hotel’s specific needs, operational priorities, and guest engagement strategies. Both products aim to improve guest communication, but they approach this goal differently, with distinct feature sets, user bases, and levels of market presence. Your decision should align with whether you prefer a straightforward guest messaging solution or an advanced CRM with integrated AI tools.

Kipsu, with its longer track record and more reviews, offers a proven, user-friendly platform favored by many mid-sized hotels and independent properties globally. ReGuest, although newer with fewer recent reviews, emphasizes advanced automation, AI-driven workflows, and extensive customization—more suited for hotels seeking a comprehensive, high-tech guest engagement ecosystem.

Are you looking for a tried-and-true guest messaging tool or a cutting-edge CRM with automation capabilities? Let’s compare these two options on key factors that matter most to your hotel.

Is Kipsu or ReGuest Better for Hotels?

Both Kipsu and ReGuest aim to streamline guest communication but diverge significantly in scope and sophistication. Kipsu primarily focuses on real-time mobile messaging, enabling your team to engage with guests via SMS, social media, and in-app messages. It’s a mature platform with more reviews and recent positive feedback, especially regarding ease of use and support.

ReGuest expands beyond basic messaging into a full CRM with AI-driven functionalities, omnichannel communication, and customized workflows. It offers features like digital check-in, personalized offers, and automation, making it suitable for hotels wanting to deepen guest relationships and increase revenue.

Given these differences, your choice depends on whether your hotel prioritizes simplicity and reliability or advanced automation and customization. Do you want an established messaging solution or a broad, intelligent guest communication system?

Kipsu vs ReGuest: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable guest messaging platform that integrates easily with your existing systems, go with Kipsu. It’s ideal for properties seeking quick deployment, proven user satisfaction, and a strong support network—especially if your primary goal is immediate guest engagement and operational efficiency.

If you need a sophisticated CRM that combines automation, guest profiling, upselling, and multi-channel communication, ReGuest is your better option. It caters to hotels that want to elevate their marketing efforts, personalize guest experiences, and leverage AI to streamline workflows, albeit at a higher cost.

For mid-sized hotels and independents prioritizing proven performance, Kipsu’s extensive reviews and recent positive feedback make it the safer win. For larger properties or brands focused on customization and revenue growth, ReGuest’s advanced features justify its higher price point.

Is Kipsu or ReGuest Easier to Use?

Kipsu boasts a user rating of 4.54/5 for ease of use, with many reviews praising its intuitive interface and simple onboarding process. Users describe it as easy to implement, with staff quickly adopting the platform, and appreciate its desktop and mobile apps for flexibility.

ReGuest slightly outperforms in usability with a rating of 4.83/5, supported by reviews highlighting its straightforward interface, quick setup, and motivated design. However, its modular and customizable system may require more initial training and configuration, especially for complex workflows.

Edge: ReGuest.

Which Has Better Features: Kipsu or ReGuest?

Kipsu offers 11 features exclusive to its platform, including guest history, SMS messaging, analytics dashboards, social media integration, broadcast messaging, and task management. These are streamlined for real-time guest engagement, with a focus on messaging and operational tracking.

ReGuest provides 20 unique features, including chatbot booking, live translations, digital check-in, offer campaigns, upselling, custom fields, and comprehensive automation tools. It supports advanced workflows, AI-driven customer engagement, and multi-property management.

Overall, ReGuest has a broader feature set for automation and marketing, but Kipsu’s features are highly specialized for direct guest communication.

Edge: ReGuest.

Which Has Better Customer Support: Kipsu or ReGuest?

Kipsu’s customer support is rated 3.5/5, with reviews indicating a generally good experience, but some mention delays or limitations in responsiveness. One review notes the importance of thorough demos to understand integration issues.

ReGuest impresses with a 4.97/5 support rating, and reviews cite exceptional support, quick issue resolution, and proactive engagement. Users appreciate the availability of dedicated assistance, especially during setup and troubleshooting.

Edge: ReGuest.

Which Has More Integrations: Kipsu or ReGuest?

Kipsu integrates with 9 verified partners, including Opera, WebRezPro, and Amadeus, but its integrations are somewhat limited. Common integrations like Oracle Hospitality appear, yet some users report delays in PMS syncing.

ReGuest boasts 20 verified integrations, including major PMS and booking engines like Mews, Vertical Booking, and Simple Booking, as well as third-party services such as Flexipass and Seekda. Its wider integration ecosystem supports more complex, multi-channel workflows.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: Kipsu or ReGuest?

Kipsu has a higher overall rating of 4.3/5, with recent reviews in the last 6 months indicating stable satisfaction and a Likelihood to Recommend of 84%. Its user base includes a variety of hotel segments, especially independent and resort properties, which rate it highly.

ReGuest, despite having fewer recent reviews, has a higher Likelihood to Recommend at 97% and a 0/5 overall rating due to limited review volume. Its users—mainly larger and luxury hotels—prefer its advanced features but note a steeper learning curve.

Given the volume and recency of reviews, Kipsu’s higher rating and broader user feedback render it the more trusted option currently.

Edge: Kipsu.

How Much Do Kipsu and ReGuest Cost?

Pricing details for both products are not publicly disclosed, with no free trials or clear subscription models offered. Kipsu and ReGuest operate on customized quotes, often based on hotel size and feature needs, making direct price comparison difficult.

Both platforms generally cater to mid- to large-sized hotels willing to invest in robust guest communication solutions, but exact costs vary.

What Type of Hotel Should Use Kipsu?

Hotels that should consider Kipsu:

• Properties seeking a proven, straightforward messaging platform.
• Teams prioritizing ease of onboarding and rapid staff adoption.
• Hotels with a focus on real-time guest engagement and operational efficiency.
• Independent hotels or resorts that want a reliable tool with extensive support.
• Properties requiring SMS and social media messaging capabilities.

Not ideal if:

• Your hotel needs extensive automation beyond messaging.
• You want deep CRM or marketing functionalities.
• Your PMS integration is complex or proprietary, requiring advanced sync.

What Type of Hotel Should Use ReGuest?

Hotels that should consider ReGuest:

• Properties looking for a comprehensive CRM with automation.
• Teams that want AI-powered workflows, upselling, and digital check-in.
• Multi-property brands managing numerous channels and guest profiles.
• Hotels aiming to increase revenue through targeted offers and campaigns.
• Larger, luxury, or boutique hotels with the budget for advanced features.

Not ideal if:

• Your primary focus is basic guest messaging.
• You prefer a simple, plug-and-play solution without extensive setup.
• Your hotel has limited technical resources for customization.

Re:Guest vs Kipsu: The Bottom Line for Hotels

Kipsu is a mature, reliable guest messaging platform with a proven track record, especially suitable for properties seeking straightforward, real-time communication. Its extensive reviews, high ease of use, and supportive support make it a safe choice for most mid-sized hotels and independents.

ReGuest offers a more extensive suite of automation, AI, and marketing features, ideal for hotels aiming to build a high-tech guest engagement ecosystem. Its customizable workflows and integrations support larger or luxury properties seeking to deepen guest relationships and boost revenue.

If your priority is a trusted, easy-to-implement messaging tool, choose Kipsu. If your hotel needs advanced automation, personalization, and revenue-driving features, ReGuest is the better fit.

In summary: For reliability and proven performance, go with Kipsu. For innovation and customization, ReGuest is worth the investment.