OpenHotel PMS vs. Winner PMS (acquired by Mews):
あなたに最適なのはどちら？

The Decision

Your hotel management team is evaluating two property management systems (PMS): OpenHotel PMS and Winner PMS (by Winner Hotel Software). Both promise to streamline operations, boost revenue, and improve guest experiences. Yet, they differ significantly in features, user feedback, market presence, and support quality. How do you choose the better fit for your property’s current needs and future growth? We’ll help you navigate this decision.

Is OpenHotel or Winner PMS Better for Hotels?

OpenHotel and Winner PMS aim to simplify hotel operations—yet, their focus and strengths diverge. OpenHotel delivers a highly integrated, feature-rich solution with a strong track record, especially in North America and Europe, supported by a large number of recent reviews. Winner PMS emphasizes streamlined workflows and user-friendliness, though it has limited publicly available review data. How critical are comprehensive features versus ease of use for your team?

OpenHotel’s extensive feature set, including a channel manager, revenue management, booking engine, and digital registration, makes it suitable for properties seeking an all-in-one platform. Winner PMS, while offering core PMS functionalities, primarily appeals to hotels prioritizing operational simplicity and quick adoption. Do you prefer a system that covers more functions or one that minimizes complexity?

Most importantly, OpenHotel’s recent reviews, totaling 57 with a 4.81/5 rating, demonstrate strong user satisfaction and confidence. In contrast, Winner PMS has no recent reviews or publicly shared ratings, indicating less current user feedback. Does the volume and recency of reviews matter in your decision-making process?

OpenHotel vs Winner PMS: Which Should Your Hotel Choose?

If your hotel needs a comprehensive platform capable of managing reservations, channels, revenue, and guest communication from a single interface, OpenHotel is the clear choice. Its large user base includes boutique and resort properties, and its detailed feature set supports scaling operations efficiently. Conversely, if your team values a simple, easy-to-train PMS for core tasks—like reservations, check-ins, and billing—Winner PMS might appeal, provided your property doesn’t require advanced integrations or extensive reporting.

OpenHotel’s proven track record, extensive features, and positive reviews make it ideal for mid-sized to larger properties or those planning to grow. Winner PMS’s strength lies in smaller hotels or properties that want a straightforward solution without the complexity of additional modules. Which profile best matches your property’s scale and strategic priorities?

Is OpenHotel or Winner PMS Easier to Use?

OpenHotel’s user-rated ease of use scores 4.71/5, with many users praising its intuitive interface and straightforward navigation. Customers mention, “The system is very user-friendly, even for new staff,” and appreciate its onboarding process, rated at 4.61/5. Support responsiveness is also highly rated, with a 4.82/5 score and comments like, “They are always there when we need help.” Overall, OpenHotel’s interface and support make adoption relatively smooth.

Winner PMS, however, has no publicly available usability ratings or recent reviews to assess its user experience. The lack of detailed feedback makes it difficult to determine if it matches OpenHotel’s ease of use. Given the clear positive feedback for OpenHotel, the edge goes to them here.

Which Has Better Features: OpenHotel or Winner PMS?

OpenHotel offers an impressive array of 23 dedicated features, including a channel manager, revenue management, booking engine, automated night audit, native email marketing, digital registration, and multi-lingual support. It also supports payment processing, group management, ancillary revenue, and guest communication, making it a comprehensive platform.

Winner PMS, on the other hand, provides core functionalities like reservations, billing, and housekeeping but has no reported unique features beyond the standard PMS offerings. It’s not clear if it supports advanced modules like revenue management or digital guest communication.

With 23 exclusive features, OpenHotel’s feature depth far exceeds Winner PMS’s limited core offerings. For properties seeking an all-encompassing system, OpenHotel’s feature set is the obvious edge.

Which Has Better Customer Support: OpenHotel or Winner PMS?

OpenHotel’s customer support scores an impressive 4.82/5, with many reviewers highlighting the personalized, prompt assistance from team members like Peter Coleman and Valerie Herrin. Reviewers emphasize how support has helped during system transitions and emergencies, describing them as “supportive, understanding, and patient.”

Winner PMS has no recent reviews or publicly shared support ratings, limiting our ability to assess its support quality. The absence of recent customer feedback suggests less confidence in its support performance.

Given the high ratings and positive experiences documented for OpenHotel, it holds the support edge for your hotel’s peace of mind.

Which Has More Integrations: OpenHotel or Winner PMS?

OpenHotel has verified partnerships with 12 integration providers, including SiteMinder, RateGain, OpenKey, INTELITY, Canary Technologies, and others. This broad integration network enables seamless connections with OTAs, payment systems, digital keys, and revenue tools.

Winner PMS currently reports only one verified integration partner—Mews—limiting its ability to connect with other systems. Without a broader integration ecosystem, properties may face manual workarounds and data silos.

OpenHotel’s extensive integrations facilitate smoother operations and better data flow, giving it a clear advantage.

Which Do Hoteliers Rate Higher: OpenHotel or Winner PMS?

OpenHotel’s reviews are recent, with 57 evaluations in the last six months, and a high overall rating of 4.81/5. Hoteliers across segments like resorts, motels, and boutique hotels rate it at 4.8/5, praising its ease of use, reliability, and customer support.

Winner PMS, lacking recent reviews or a visible rating, cannot be confidently evaluated. The absence of current feedback indicates limited hotel user engagement and confidence.

Thus, OpenHotel’s recent, high-rated user feedback makes it the preferred choice for hoteliers seeking proven satisfaction.

How Much Do OpenHotel and Winner PMS Cost?

Pricing details for both products are not publicly disclosed. Neither OpenHotel nor Winner PMS provides transparent subscription rates or fee structures. You will need to contact vendors directly for quotes based on your property’s size and needs.

What Type of Hotel Should Use OpenHotel?

• Hotels that require an all-in-one property management system with channel management, revenue tools, and digital registration.
• Properties seeking scalable solutions, from boutique hotels to resorts, that want integrated guest communication.
• Teams that value robust support and regular updates, especially those operating in North America or Europe.
• Hotels that plan to expand or need advanced features like yield management and group booking tools.

Not ideal if you prefer a minimal, simple PMS with only reservation and billing functions, or if your hotel operates primarily outside North America and Europe.

What Type of Hotel Should Use Winner PMS?

• Small to mid-sized hotels looking for a straightforward PMS with essential reservation, billing, and housekeeping features.
• Properties that want quick onboarding and an intuitive interface without extensive modules.
• Hotels that operate in regions where Winner PMS has a presence or local support.
• Teams aiming for a system that prioritizes operational efficiency over advanced revenue or marketing modules.

Not ideal if you require a fully integrated platform with revenue management, channel management, and guest engagement tools, or if your property is in a region where Winner PMS is not well-supported.

The Bottom Line for Hotels

OpenHotel PMS distinguishes itself with a broad feature set, positive recent reviews, and a strong reputation for support and integrations. Its comprehensive capabilities make it suitable for mid-sized to large properties or those planning growth, especially in North America and Europe.

Winner PMS offers core functionalities with an emphasis on ease of use, making it appealing for small hotels that want a simple operational tool. Its limited publicly available recent reviews and integrations suggest it’s better suited for properties with minimal complexity and regional support.

If your hotel values a feature-rich, well-reviewed system with strong support, OpenHotel is the better choice. For properties prioritizing simplicity and quick deployment, Winner PMS might suffice, but with less confidence given the review data.