RMS vs. Ulyses (by Septeo Hospitality):
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The Decision

Choosing between RMS by RMS and Ulyses by Septeo Hospitality hinges on your hotel’s operational needs and growth ambitions. RMS is a well-established property management system that integrates reservations, housekeeping, channel management, and guest engagement, supporting over 6,000 businesses worldwide. Ulyses, on the other hand, is a versatile, web-based platform that manages a broad array of hotel activities beyond just accommodation, including food, spa, retail, and activities. Which solution aligns best with your hotel's scope and future plans?

While RMS boasts a higher overall rating and more recent reviews, Ulyses offers a flexible, multi-activity management approach suited for hotels diversifying their services. Are you looking for an all-in-one PMS with robust hotel-specific features, or a broader platform that can handle multiple service areas? This question underpins the choice.

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Is RMS or Ulyses Better for Hotels?

Both RMS and Ulyses aim to streamline hotel operations and improve guest experiences, but they serve different core functions. RMS is a comprehensive property management system designed specifically for hotels, with features like reservation management, housekeeping, and integrated channel management. Ulyses is more of a hospitality operations platform, capable of managing multiple service types—accommodation, food, spa, retail—within one interface.

RMS’s strength lies in its deep hotel-centric features, including trust accounting, multi-channel booking, and extensive reporting. Ulyses’s appeal is its adaptability for hotels offering diverse services, with features that support sales, scheduling, and communication across multiple departments. Do you prioritize a dedicated PMS or a flexible, multi-activity platform? That’s the core decision point.

RMS vs Ulyses: Which Should Your Hotel Choose?

If your hotel primarily needs a reliable, scalable PMS to handle reservations, housekeeping, and channel distribution, RMS is the better fit. Its extensive feature set—over 43 shared features plus 31 unique to RMS—supports growth and complex operations, especially for properties like resorts, boutique hotels, and larger independents. RMS’s higher review count and recent customer feedback reinforce its suitability for established hotels seeking operational efficiency.

Ulyses is ideal if your hotel offers multiple services beyond accommodation, such as food and beverage, wellness, or retail, and you want a single platform to manage those. It’s suitable for hotels aiming to integrate activity bookings, sales, and guest communication seamlessly. If your focus is on diversifying services and creating rich guest journeys, Ulyses’s adaptability makes it a compelling choice.

The decision ultimately depends on your hotel’s core operations and expansion plans.

Is RMS or Ulyses Easier to Use?

RMS has a user rating of 4.29/5 for ease of use, with recent reviews praising its onboarding process, support, and intuitive interface. Customers highlight that RMS’s support team is proactive, with one describing their onboarding as “the easiest process I’ve had,” though some mention quirks like refunding guests or rate entry being cumbersome. RMS’s interface appears familiar and manageable after initial setup.

Ulyses’s user experience details are scarce, with no available review scores or recent feedback. Given its web-based design, it’s likely accessible and adaptable, but without recent reviews or ratings, we can’t definitively compare ease of use. Edge: RMS.

Which Has Better Features: RMS or Ulyses?

RMS offers a robust suite of features, including guest CRM, multi-lingual support, integrated CRS, online support, booking engine, POS, automated reminders, guest app, and mobile notes. It also provides unique tools such as trust accounting, guest feedback management, and a native email marketing system—features Ulyses does not offer.

Ulyses’s primary feature set supports bookings, scheduling, orders, and communication but is less expansive in specialized hotel features. It appears to focus on integrating sales and service management across multiple hotel activities rather than deep PMS functions. With 43 shared features, RMS’s feature depth is more tailored for hotel operations. Edge: RMS.

Which Has Better Customer Support: RMS or Ulyses?

RMS’s support scores a 4.48/5, with reviews praising its knowledgeable, proactive service and supportive onboarding. Customers mention that RMS's support team helps address issues quickly, making system adoption smoother. The company also offers online resources, though some users seek more tutorials.

Ulyses provides no recent customer support reviews or ratings, leaving its support quality unverified in current feedback. Given RMS’s proven support track record, it has the edge here.

Edge: RMS.

Which Has More Integrations: RMS or Ulyses?

RMS boasts 117 verified partners, including major platforms like SiteMinder, Criton, and Unifocus, providing extensive connectivity with PMS, booking engines, channel managers, and POS systems. Its wide integration network simplifies managing multiple systems from one dashboard.

Ulyses has only 13 verified integrations, with some notable partners like DigitalGuest and Backyou.io, but it remains limited compared to RMS. The broader integration ecosystem of RMS makes it more adaptable to a diverse tech stack.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or Ulyses?

RMS has a solid overall rating of 4.56/5 based on 292 reviews, with recent feedback emphasizing its scalability, reservation management, and support. Hotels in various segments, especially resorts and boutique hotels, rate RMS highly, citing its reliability and extensive features.

Ulyses has no available reviews or recent ratings, making it impossible to assess user satisfaction definitively. Given RMS’s extensive feedback, it is clearly rated higher by hoteliers.

Edge: RMS.

How Much Do RMS and Ulyses Cost?

RMS’s base price starts at $800 monthly, with no free trial or freemium options. Pricing details for Ulyses are unavailable, suggesting it may have a custom quote or different pricing structure, but without explicit numbers, a direct comparison isn’t possible.

RMS provides transparent pricing for budget planning; Ulyses’s costs remain unclear, which could be a consideration depending on your hotel’s budget.

What Type of Hotel Should Use RMS?

• Hotels that need a dedicated, hotel-specific PMS with advanced reservation, housekeeping, and channel management.
• Properties seeking scalable solutions that support multi-property management and complex operations.
• Hotels that value extensive integrations with industry-standard partners.
• Businesses prioritizing strong support and proven track records.
• Properties aiming for detailed reporting and trust accounting.

Not ideal if you prefer all-in-one activity management outside traditional hotel services or a platform primarily focused on retail or wellness services.

What Type of Hotel Should Use Ulyses?

• Hotels offering multiple services beyond accommodation, including food, spa, retail, and activities.
• Hotels aiming to streamline sales, bookings, and guest communication within one platform.
• Properties looking for web-based, adaptable solutions that integrate their full service offerings.
• Small to medium-sized hotels needing a flexible system that can be customized.

Not ideal if your hotel focuses solely on traditional lodging without diversified services or if you require a PMS with deep hotel-specific features.

RMS vs Ulyses: The Bottom Line for Hotels

RMS’s core strength is its deep, hotel-specific feature set, robust integrations, and proven scalability, making it the preferred choice for hotels needing a dedicated PMS. Its high review count and recent positive feedback confirm it’s a trusted, mature solution.

Ulyses offers a flexible, activity-centric platform suited for hotels diversifying into multiple service areas, but it currently lacks the extensive hotel-specific features and proven market presence of RMS. If your focus is on comprehensive hospitality management beyond traditional hotel operations, Ulyses might serve you better.

If your hotel’s priorities are operational efficiency, proven reliability, and a mature ecosystem, RMS is the stronger choice. For multi-activity management and flexible service offerings, Ulyses can be considered, but less so if deep hotel-specific features are critical.