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Review of M3

7
A good database, but it needs some work in a few areas
Accounts Payable Specialist from 200 to 499 ルーム Branded Hotels in Asheville (United States)
検証済み
6 ヶ月前
レビューした製品
ホテル会計ソフトウェア
何が一番好きですか？
Once I learned the navigation, the ability to use M3 has been quite simple. I've utilized Sage Intacct and MineralTree, and I have found M3 to be compatible. Posting is quick and simple. One thing I was able to learn from the help desk was how to delete a document. That has been extremely useful.
何が嫌いですか、または改善できると思いますか？
Check numbers and invoice numbers should be searchable without without having to pull up vendors. Reporting in my AP version isn't very useful when it comes to seeing how much was spent in a certain fiscal period. I know our financial director has the ability, and maybe it's simply something tht needs to be turned on for me, but it would eliminate the need for coworkers to have to bother him when they need to know more about their budgets. The AP manual I downloaded was almost useless. Step by step instructions on how to do certain aspects would be incredibly advantageous. This seems to be a major downfall in everything I've trained in since all manuals were moved to online only (not just M3). I dislike that once an invoice has been posted that absolute no changes may be made to the item except voiding. I would love notes about what will show up on a check before it's ever created. I learned the hard way what "Legal" meant regarding what would show up on my checks. My biggest frustration is that there are MANY times I'm unable to attach my documents. There seems to be no rhyme or reason to it. I'd also like to know how to create recurring invoices, but I haven't taken the time to look it up. I hope it's easier to find than other directions I've looked for. It would be helpful to be able to add notes to an invoice after it's posted, too. There are times we discover issues with an invoice after it's posted or paid. Being able to add notes to a vendor or invoices would be valuable. The notes section on the vendor is way too small. I'd like to be able to add up to 1000 spaces in the notes field.
3.5
平均
使いやすさ
4.0/5
顧客サポート
4.0/5
ROI
N/A
実装
N/A
Alex C. from M3 replied
Hi Jennifer, Thank you for taking the time to share such detailed feedback. We are pleased to hear that M3 has been easy to use once you learned the navigation and that posting workflows and document management have supported your day-to-day work. It is great to know our Help Desk team was able to assist you with document deletion and that this has been valuable to your process. You also provided excellent insight into areas where the experience could be improved. Searchability for check and invoice numbers, expanded reporting access, more comprehensive instructional materials, clearer pre-check visibility, expanded notes fields, and consistent document attachment performance are all important considerations. Feedback like yours helps us refine the platform and prioritize enhancements that make a difference for AP professionals. Our Support team is always available to assist with reporting permissions, recurring invoice setup, and any technical issues you encounter with attachments or workflow steps. We appreciate your thoughtful review and your efforts to help us continue improving the system for users like you. Warm regards, Alex Chiu Digital Marketing Specialist The M3 Team

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