何が一番好きですか?
Although not commonly used in hotels nor was it built for hoteliers, Asana is a great tool to manage team communication and task management.
何が嫌いですか、または改善できると思いますか?
If not setup right you will find that it can actually be too flexible since it isn't purpose built for hotels. It also requires a bit of training for consistency. Lastly, it lacks in the way of seeing progress and communicating lines of accountability easily.