何が一番好きですか？
Kipsu is very user friendly and easy to communicate with guests. Guests nowadays would like to text someone rather than giving the operator a call. When there is a complaint or compliment, the guests can send a picture as well so it's very helpful. The down side is, it takes a little while to connect and update with Opera, so we have to wait at least 10 min after we input phone number in Opera to use Kipsu unless we add the phone number into Kipsu to begin with.
- Really like the ability to receive pictures
- Easy to communicate with guests
- Much more effective way to communicate and send in room messages to guests
何が嫌いですか、または改善できると思いますか？
Overall I would highly recommend Kipsu but a few things they could improve
- Time of updates from Opera (PMS) system
- The ability to send pictures back to the guests
- Even if we directly add a phone number inside Kipsu, it should update with Opera for room number
