Anas A. from Cloudbeds replied
Thank you for your kind feedback, and for giving us such an amazing review; we truly appreciate your comments and are thrilled to hear from you that our support team has been helpful.
With regards to the booking engine, we are always trying to improve the user experience hence your comment will be noted and sent to the appropriate team. Should you have any additional ideas, please do not hesitate to send them via https://ideas.cloudbeds.com/ideas/new.