Pernilla B. from Zaplox replied
Dear Jim,
We are truly thankful for your partnership with Zaplox and understand the frustration and dissatisfaction with the inconsistencies within your PMS configuration. Zaplox has many customers using the mobile check out with payment with no issues and of course, through our communications with you and the property team, we are supporting the PMS company you work with to resolve the current PMS configuration issue. Unfortunately, Zaplox is reliant on the PMS being configured specifically in a way to have a successful mobile check out with payment. We will continue to stay in very close contact with your team and your PMS supplier to pursue a swift resolution. Thanks again for your candid feedback. Please feel free to contact us at any time if you have any further questions or concerns.
Warm Regards,
The Zaplox Management Team
