何が一番好きですか？
I like the idea of it as there's definitely a HUGE gap in the market for a streaming box that works for small hotels and allows us to provide some streaming services as part of the entertainment package, but also allow a guest to use their own streaming services if we don't provide access to it--without sharing guest data with other guests and without requiring hotel labor to maintain it.
何が嫌いですか、または改善できると思いますか？
In short, this service does NOT actually allow you to offer streaming TV services to your guests. The sales people don't know that apparently, as they tell you during the sales process that it does. What it does is provide a platform for guests to use their own streaming services (and a bunch of apps to use the TV as a digital guestbook), but not for the hotel to offer any entertainment to guests without requiring either: 1) a lot of additional labor hours for staff to log in to the streaming services you provide after every guest checkout (so, not automated at all). OR 2) you post your streaming subscription login information publicly for all of your guests to see (and maybe use on their devices if they want to steal your subscriptions?) and the guests can log in to those services themselves. This was not explained prior to buying from them--even though I specifically asked several times and was told that it would. Then when I tried to cancel (two days after purchase when the onboarding trainer explained that it cannot do what was said by the salesperson) BECAUSE THE SERVICE DOES NOT DO WHAT I WAS PROMISED during the sales process, it's now turned into an entire ordeal with threats of legal action and "internal investigations" while they figure out how to keep my money, apparently. I can understand if the salesperson was misinformed and it was accidental, but once the CFO and VP of Sales are involved and they're refusing to process a cancellation and refund while they "investigate" with no clear timeline or action for resolution, I have to question whether the company is intentionally misleading hoteliers during the sales process--as some other reviewers have pointed out this same thing happened to them. So, yeah, the old adage "BUYER BEWARE" definitely applies with this company. Use extreme caution before giving them any money.
