How Hotel Camiral Digitized the Guest Journey and Unlocked $33k in Upsells in 4 Months

OPERATIONS

Hotel Camiral partnered with Canary Technologies to digitize check-in, streamline front desk operations, and grow ancillary revenue — all while enhancing the luxury guest experience.

Why it matters: Manual workflows were slowing down arrivals and limiting upsell revenue at Hotel Camiral. Canary's digital guest journey platform unlocked faster operations and new revenue streams.

Canary's solution enabled Mobile Check-in, Tablet Registration, Dynamic Upsells, Guest Messaging, and Smart Checkout — all integrated into a luxury guest experience.

Top 3 Core Objectives: Hotel Camiral was looking to digitize its guest journey to improve operational efficiency and guest experience.

Streamline Check-In: Eliminate paperwork and reduce front desk processing time while maintaining five-star service.
Drive Upsell Revenue: Make premium add-ons (e.g., room upgrades, pet fees, late checkout) easier to book through mobile devices.
Enhance Guest Communication: Offer a digital channel for guests to ask questions and make requests, reducing call volume to the front desk.

Innovators Mentioned

Hotel Camiral

Canary Technologies

Cristina Purice

Front Desk Supervisor

Hotel Camiral

"When the check-in process was manual we were using a lot of paper… Now, we’re able to check guests in faster than ever."

Cristina Purice

Front Desk Supervisor

👍 Front Desk Supervisor Cristina Purice said that going paperless sped up the arrival process and elevated the guest welcome experience.:

"When the check-in process was manual we were using a lot of paper… Now, we’re able to check guests in faster than ever."

⚖️ The selection process: During their research process, Cristina Purice evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Front Desk Supervisor Cristina Purice said, about their decision: "With Canary, we can do all our work faster than before. It’s an investment that truly works for us."

📈 The results: Since going live, Hotel Camiral streamlined check-in to under three minutes and generated over $33,000 in upsell revenue within just four months.