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REVENUE MANAGEMENT
Crafting Luxury: Anantara's Personalisation Journey with Oaky
Verified case study
Hotel Tech Report has reached out to hoteliers at Anantara Hotels, Resorts & Spas to verify this case study.
Part of Minor Hotels, Anantara Hotels and Resorts epitomises luxury and unforgettable experiences, making them the ultimate choice for discerning travellers. Nestled in the heart of Dubai, Anantara The Palm Dubai Resort and Anantara World Islands offer distinctive coastal sanctuaries with a unique charm.
Why it matters:
The Palm, boasting 400 metres of private shoreline, features exclusive overwater villas with stunning views of the Arabian Gulf, while World Islands beckons guests to a secluded paradise on a private island. Whether floating on water at The Palm or embracing the tranquillity of the World Islands, both Anantara properties redefine luxury, offering unparalleled escapes in Dubai.
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Anna Liza Feir, Cluster Reservations Manager at Minor Hotels, sheds light on how corporate initiatives to introduce Oaky upselling software have evolved into innovative strategies for boosting ancillary revenue and crafting tailored offers.
Top 3 Core Objectives:
Anantara The Palm and World Islands sought a solution to elevate incremental revenue and enhance guest engagement by delivering personalised experiences and offers.
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Personalised Deal Segmentation: Anantara was looking for a way to offer personalised deals to specific hotel guests. With luxurious villas on-site, they were looking for a solution to offer this delight to certain guests before arrival. With Oaky, they can highlight these types of creative deals. Deep personalisation of deals leads to unforeseen revenue gains.
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Guest Experience Enhancement: In response to longer stay durations, the hotels aimed to streamline the guest experience by minimising the need for manual exploration of experiences. The goal was to offer guests a multitude of options to enhance their stay seamlessly before arriving at the property.
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Increasing Incremental Revenue: The resorts sought a solution to augment their revenue stream while prioritising a seamless and frictionless process for guests to enhance their overall stay.
Innovators Mentioned
Anantara Hotels, Resorts & Spas
Oaky
Anna Liza Feir
Hotel Tech Report reached out to Anna Liza Feir who verified this case study.
Cluster Reservations Manager
Anantara Hotels, Resorts & Spas
"Oaky's unique user design and intuitive features, like swiping left on pictures, give us a distinct edge. The advantage of providing guests with exclusive discounts before arrival aligns perfectly with our focus on rewarding those who book in advance. This proactive approach to pricing has significantly impacted our revenue, and Oaky's contribution goes beyond just upselling."
Anna Liza Feir
Cluster Reservations Manager
👍 Cluster Reservations Manager
Anna Liza Feir
said that Deep personalisation of deals leads to unforeseen revenue gains.:
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"Oaky's unique user design and intuitive features, like swiping left on pictures, give us a distinct edge. The advantage of providing guests with exclusive discounts before arrival aligns perfectly with our focus on rewarding those who book in advance. This proactive approach to pricing has significantly impacted our revenue, and Oaky's contribution goes beyond just upselling."
⚖️ The selection process:
During their research process, Anna Liza Feir
evaluated Oaky's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oaky was the best fit solution:
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Cluster Reservations Manager Anna Liza Feir said, about their decision: "We had our dedicated customer support manager, guiding us every step of the way. Adapting to changes is never seamless, but Oaky's support made the transition smoother. Timely assistance and effective customer service ensured our continued interest and effectiveness in using the platform."
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The results:
Since the implementation of Oaky, Anantara World Islands and The Palm Dubai have witnessed a notable surge in guest engagement, coupled with impressive revenue achievements like these:
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Anantara World Islands has achieved an exceptional average ROI of 52 since the beginning of 2023, while Anantara The Palm has seen an average ROI of 28.
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With email open rates soaring to 79% in both resorts, Anantara experienced upsell revenue peaking at AED 55,000 (EUR 13,746) in certain months.
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Oaky has not only laid the groundwork for increased collaboration and teamwork, revolving around upselling strategies and maximising ancillary revenue, but has also succeeded in bringing teams closer together.
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