Agilysys POS vs. Square:
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The Decision

Choosing the right POS system for your hotel hinges on understanding your operational needs and guest service goals. Agilysys POS is tailored for complex hospitality environments, offering extensive features and integrations, while Square simplifies payment processing with a user-friendly interface and broad versatility. Given the review data, more recent feedback, and feature depth, Agilysys POS emerges as the more suitable choice for hospitality-specific requirements.

Quick Verdict: Which is the stronger choice for hotels today?

Agilysys POS has a higher overall rating within the hotel industry, supported by 28 reviews—including 8 in the last six months—indicating current relevance and ongoing user feedback. Square, by contrast, has no recent reviews and a lower industry-focused score, making it less aligned with hotel-specific needs. For hotels seeking deep integration and specialized features, Agilysys is the clear winner.

Is Agilysys POS or Square better for hotels?

Agilysys POS addresses the complex needs of hotel food and beverage operations, with 41 unique features tailored to hospitality, such as integrated kitchen displays, guest profiles, and inventory management. Square, however, focuses on retail and small business markets, offering no hospitality-specific functionalities. If your hotel requires a comprehensive, industry-tailored solution, Agilysys will likely serve you better.

Conversely, Square excels in ease of use and flexibility for small-scale operations or independent venues, making setup and staff onboarding straightforward. But for hotels needing sophisticated guest management, table-side ordering, and multi-platform deployment, Agilysys is the more fitting choice. Do you need an industry-specific system or a generalist payment solution?

Which is easier to use: Agilysys POS or Square?

Agilysys POS boasts a high ease-of-use rating of 4.43/5, with reviews praising its intuitive interface and straightforward staff training. However, its onboarding process scores slightly lower at 3.85/5, reflecting some challenges with initial setup and implementation. Square, rated at a perfect 5/5 for ease of use, is renowned for its simple, streamlined onboarding and minimal learning curve.

Edge: Square.

Which offers better features: Agilysys POS or Square?

Agilysys POS provides a vast array of 41 features explicitly designed for hospitality, including self-service ordering, digital menus, advanced ordering, integrated kitchen display systems, and detailed guest insights. It also supports loyalty programs, promotion management, and comprehensive reporting, making it a complete hospitality platform.

Square, on the other hand, offers no unique features tailored to hotels. Its strengths lie in payment and basic business management tools rather than hospitality-specific capabilities. For a hotel seeking a feature-rich, industry-focused POS, Agilysys has the edge.

End of the day, if your hotel requires advanced, hospitality-oriented features, Agilysys outperforms Square.

Which has better customer support: Agilysys POS or Square?

Agilysys support scores 4.11/5, with reviews acknowledging their care and concern, but also citing issues with communication and support consistency. Some users report stressful experiences during installation and onboarding, with ongoing support challenges.

Square supports its users with a 4/5 rating, and reviews emphasize their support team’s responsiveness and regular product updates. Many users appreciate how quickly issues are addressed and how support promotes smooth operation.

Edge: Square.

Which has more integrations: Agilysys POS or Square?

Agilysys POS is integrated with 23 verified partners, including property management systems, reservation platforms, and guest engagement tools, reflecting its enterprise hospitality focus. Notable integrations include SiteMinder, Revinate, and DoorDash, supporting complex operational workflows.

Square offers only 3 verified integrations, with a focus on retail, invoicing, and general business tools, lacking hotel-specific integrations. If seamless integration with hotel systems matters, Agilysys again holds the advantage.

Edge: Agilysys POS.

Which do hoteliers rate higher: Agilysys POS or Square?

Agilysys POS's industry-specific design is reflected in its review pattern, with a total of 28 reviews and an NPS score of 8.11/5, suggesting strong satisfaction among hospitality users. Feedback highlights its versatility and comprehensive feature set, despite some support frustrations.

Square has only 1 hotel-related review, offering a perfect 10/5 NPS score, but this is based on a minimal data set. Given the limited recent hotel reviews, Agilysys's ratings are more meaningful for hoteliers.

Edge: Agilysys POS.

How much do Agilysys POS and Square cost?

Agilysys POS is priced at a flat $800, with no mention of ongoing subscription fees or implementation costs. Its pricing structure aligns with enterprise-level systems tailored for larger operations.

Square has no listed base price, as it operates on a pay-as-you-go model with transaction fees and optional subscription plans for additional features like payroll and advanced reporting. The total cost varies based on usage and scale.

What type of hotel should use Agilysys POS?

• Hotels with complex F&B operations, such as resorts or conference hotels.
• Properties needing extensive integration with property management and inventory systems.
• Hotels seeking detailed guest profiling and loyalty program capabilities.
• Operations requiring digital menus, table-side ordering, and kitchen display systems.
• Teams that want a scalable, enterprise-grade POS solution.

Not ideal if your hotel is a small boutique with minimal F&B or limited IT infrastructure, or if you need a simple, standalone payment processor.

What type of hotel should use Square?

• Small hotels and boutique properties with straightforward F&B needs.
• Independent operators seeking an easy-to-implement, low-cost POS.
• Hotels prioritizing quick onboarding and simple payment processing.
• Properties that do not require extensive integration with hotel management systems.
• Hotels that want flexible, mobile payment options across multiple devices.

Not ideal if your hotel relies heavily on integrated guest management, detailed reporting, and advanced hospitality features.

Agilysys POS vs Square: The Bottom Line for Hotels

Agilysys POS is a robust, hospitality-focused system designed for hotels needing deep integrations, extensive features, and enterprise scalability. Its feature set and industry-specific integrations make it an ideal choice for larger or complex properties.

Choose Agilysys if your hotel needs advanced F&B capabilities, guest insights, and a solution tailored to hospitality operations. It’s best suited for resorts, full-service hotels, and properties with complex operational workflows.

Square, by contrast, is a flexible, straightforward payment platform best for small hotels or independent venues that prioritize ease of use and quick setup. It’s suitable for properties with minimal integration needs and limited operational complexity.

If your hotel’s priorities include industry-specific features, scalability, and deep integrations, Agilysys is the definitive choice. For simpler, cost-effective solutions, Square can fulfill basic payment needs but falls short on hospitality-specific functionalities.