Chicostay vs. MyStay Check in:
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The Decision

Choosing between Chicostay by Chico and MyStay Check-in hinges on your hotel’s specific needs and operational priorities. Both aim to facilitate contactless check-in, but they approach the challenge differently. Chico’s platform appears to be a smaller, less reviewed system with minimal recent data, whereas MyStay offers a comprehensive, well-supported, and widely adopted solution. Your decision should reflect whether you prioritize an established, feature-rich platform or a simpler, more streamlined option.

Chicostay by Chico is designed for automated management of vacation rentals and smaller hotels, focusing on reducing administrative burdens. MyStay Check-in, on the other hand, caters to a broader range of hotel types, emphasizing automation, guest communication, and operational efficiency. Which of these aligns best with your current or future hotel operations?

Is Chicostay by Chico or MyStay Check-in Better for Hotels?

Chico is a less reviewed platform with no recent review data, making it difficult to assess its current effectiveness or customer satisfaction. Its minimal ratings suggest it may lack the depth of features, support, and recent updates compared to MyStay. Conversely, MyStay boasts 40 recent reviews, a high customer support score, and a 98% likelihood to recommend, indicating a mature, well-supported system with proven results.

Both products aim to streamline contactless check-in, but MyStay’s extensive feature set and active customer base make it a more reliable choice. Are you comfortable with a solution that’s less transparent and backed by fewer recent reviews?

MyStay Check-in vs Chicostay: Which Should Your Hotel Choose?

Your hotel should select Chicostay if you need a straightforward, automated virtual reception system primarily suited for vacation rentals and small properties. Its limited feature set and minimal support focus on simple automation and real-time analytics. In contrast, MyStay is better suited for hotels seeking a full contactless experience, including PMS integration, guest segmentation, digital payments, and multi-channel communication.

If your hotel prioritizes operational efficiency, guest engagement, and integration with existing systems, MyStay’s advanced capabilities will serve you better. For properties aiming for minimal complexity, Chicostay might suffice, but it’s less tested and less supported.

Is Chicostay by Chico or MyStay Check-in Easier to Use?

Chico’s user interface and onboarding process are not well-documented, and the platform has not received recent reviews or ratings, making usability assessment difficult. Conversely, MyStay boasts a 4.91/5 rating for ease of use and a 4.82/5 for onboarding, with many reviewers highlighting its intuitive setup and straightforward operation. Users describe MyStay as simple to implement and quick to learn.

Edge: MyStay.

Which Has Better Features: Chicostay or MyStay?

Chico offers no exclusive features beyond basic automation, calendar synchronization, and reporting tools, making it a limited solution. MyStay, however, provides 14 unique features, including PMS integration, guest segmentation, room merchandising, multi-channel communication, digital payments, door lock integration, self-service kiosks, and offer orchestration. These tools enable a truly integrated, flexible guest experience.

Edge: MyStay.

Which Has Better Customer Support: Chicostay or MyStay?

Chico has no recent review data on support, so its support quality cannot be reliably assessed. MyStay consistently receives high praise, with a 4.93/5 customer support rating and reviews describing the team as very responsive and helpful. Guests appreciate prompt technical assistance, which is critical for minimizing operational disruptions.

Edge: MyStay.

Which Has More Integrations: Chicostay or MyStay?

Chico currently has no verified partners or integrations, limiting its ability to connect with other hotel systems. MyStay, with 30 verified partners, supports integrations with PMS, channel managers, and other key solutions like Priority Software, Kwentra, and RoomRaccoon. This extensive integration capability makes MyStay more adaptable to existing hotel tech stacks.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Chicostay or MyStay?

Chico’s review count and recent data are nonexistent, so hotel ratings are unavailable. MyStay, however, has 40 recent reviews, with an overall rating of 5/5 and a 98% likelihood to recommend. Hoteliers in diverse segments like serviced apartments and boutique hotels rate it highly, reflecting satisfaction across property types and sizes.

Edge: MyStay.

How Much Do Chicostay and MyStay Cost?

Chico does not disclose pricing details, suggesting it may be a custom or less transparent solution. MyStay charges a $400 monthly base fee but offers no free tier or trial, indicating a more predictable, subscription-based pricing model. The value for money depends on your hotel’s need for the extensive features MyStay offers.

What Type of Hotel Should Use Chicostay?

• Hotels that operate mainly vacation rentals or small properties with simple automation needs.
• Teams seeking basic virtual reception and real-time analytics.
• Hotels with limited technical resources or those just starting to explore contactless check-in.
• Properties aiming for a low-cost, straightforward solution.

Not ideal if you require advanced integrations, guest segmentation, or multi-channel communication, as these are not available.

What Type of Hotel Should Use MyStay?

• Hotels of any size seeking a comprehensive contactless check-in/out system.
• Properties wanting PMS integration and advanced guest segmentation.
• Hotels focusing on upselling and personalized guest communication.
• Teams that value high customer support and ongoing feature updates.
• Properties in regions supported by MyStay’s global reach.

Not ideal if your hotel prefers a free or very low-cost solution without need for extensive features.

MyStay vs Chicostay: The Bottom Line for Hotels

The core difference lies in features, support, and market presence. MyStay provides a proven, feature-rich platform with active support and a broad partner network, making it suitable for hotels looking for a full-scale contactless experience. Chicostay remains a less transparent, limited option, potentially suitable for very small properties or those testing basic automation.

Choose MyStay if you prioritize reliability, advanced features, and ongoing support. Opt for Chicostay only if your needs are minimal, and you are comfortable with limited information and support.

In summary, for most hotels evaluating contactless check-in solutions today, MyStay’s extensive recent reviews and proven performance make it the more trustworthy choice. Chicostay’s limited data and feature set position it as a less practical option for hotels seeking modern, scalable contactless systems.