Hoteza Check-In vs. MyStay Check in:
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The Decision

You're evaluating two contactless check-in solutions: Hoteza Check-In by Hoteza and MyStay Check-in by MyStay. Both aim to streamline arrivals, reduce queues, and improve guest experiences, but they diverge significantly in features, reviews, and market presence. Hoteza is newer to the review scene with only 2 reviews but offers a comprehensive, PMS-integrated platform. MyStay, with 40 reviews and more recent feedback, provides a more established, feature-rich, and widely adopted solution.

Given the data, which product truly offers the best fit for your hotel’s needs?

Is Hoteza Check-In or MyStay Check-in Better for Hotels?

Both products address the core problem: enabling contactless, efficient check-in processes that lessen front-desk workload and elevate guest satisfaction. Hoteza’s solution is a web-based, app-free platform offering extensive customization, digital signatures, ID verification, and multi-lingual support, making it suitable for hotels seeking a highly tailored experience.

MyStay, on the other hand, emphasizes automation and cost savings, claiming it can slash reception costs by up to 85%. Its features include automated communication, online payments, and integration with a wide range of PMS systems, focusing on reducing staffing needs and operational costs.

While Hoteza’s recent review count is minimal, its ratings highlight ease of use and customer support. Conversely, MyStay’s larger, recent review base underscores its stability, user satisfaction, and ongoing feature improvements. Which of these priorities aligns more with your hotel’s goals?

MyStay Check-in vs Hoteza Check-In: Which Should Your Hotel Choose?

If your hotel needs a solution that’s quick to implement, easy for staff and guests, and offers extensive integrations, MyStay is the clear choice. Its high review count (40 recent reviews) and near-perfect ratings (5/5 overall) demonstrate proven reliability and user satisfaction across diverse property types, especially serviced apartments and boutique hotels.

If your team values deep customization, multi-lingual support, and advanced features like ID verification, document scanning, and pre-arrival upselling, Hoteza is the better fit. Although its review count is low, the positive feedback on support and ease of use makes it appealing for hotels seeking tailored, compliant check-in processes.

In essence, choose MyStay for proven, broad adoption and straightforward operations; opt for Hoteza if you need specialized features and customization.

Is Hoteza Check-In or MyStay Check-in Easier to Use?

Hoteza scores a perfect 5/5 for ease of use, supported by positive reviews praising its straightforward setup and user-friendly interface. Its onboarding process is rated 5/5, indicating minimal staff training and quick adaptation, even for non-tech-savvy teams.

MyStay boasts a 4.91/5 ease-of-use rating, with many users citing its intuitive platform and quick setup. Some reviews mention occasional slowdowns, but overall, staff find it accessible and efficient.

Edge: Hoteza.

Which Has Better Features: Hoteza Check-In or MyStay Check-in?

Hoteza offers 16 features exclusive to its platform, including document scanning, ID verification, multi-lingual support, registration card e-signatures, and pre-arrival upselling—many tailored for compliance and customization. These features cater to properties that want a more comprehensive, identity-focused check-in process.

MyStay includes 10 unique features, notably PMS integration, guest segmentation, multi-channel communication, online payments, and offer orchestration. Its focus on automation, guest targeting, and revenue-enhancing tools makes it ideal for hotels emphasizing operational efficiency.

While Hoteza’s feature set is more extensive, especially for compliance and customization, MyStay’s automation and integration capabilities appeal to hotels prioritizing efficiency and revenue.

Edge: Hoteza.

Which Has Better Customer Support: Hoteza or MyStay?

Hoteza’s reviews highlight their prompt and reliable support, with users appreciating quick resolutions and consistent assistance—rating support at a perfect 5/5. One reviewer states, “Support is efficient and prompt,” reflecting strong confidence.

MyStay also enjoys high support ratings at 4.93/5, with users praising responsiveness and ongoing updates. A typical review notes, “Their support team is very helpful, and the platform keeps improving.”

Given the recent review count and support ratings, the edge goes to Hoteza for its slightly higher support score, though both providers are highly rated.

Which Has More Integrations: Hoteza or MyStay?

MyStay has 30 verified integrations, surpassing Hoteza’s 20. Shared partners include major PMS and hotel management providers such as Oracle Hospitality, Mews, and Amadeus, ensuring seamless compatibility.

Hoteza’s integrations include hotelkit, Vingcard, Stripe, and IDS Next, focusing on security, housekeeping, and payment solutions. MyStay’s broader partner network supports a wider range of PMS and channel managers, offering greater flexibility.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Hoteza or MyStay?

MyStay’s 40 reviews favor it with an average rating of 5/5, including many recent reviews indicating high satisfaction. Hoteliers praise its simplicity, efficiency, and support, especially for serviced apartments and boutique properties.

Hoteza, with only 2 reviews, has a perfect 5/5 rating but lacks the volume and recent feedback to be as reliable. Its user base appears smaller and less diverse, mostly unspecified.

Considering the volume and recency of reviews, MyStay’s ratings are more indicative of its strong market acceptance.

Edge: MyStay.

How Much Do Hoteza and MyStay Cost?

Hoteza’s pricing begins at $600, with no trial or freemium options listed. Its higher entry point may reflect its extensive feature set and customization options.

MyStay costs $400 and offers no trial period, making it more accessible financially. Its lower price, combined with a broad feature set, suggests good value for hotels seeking a cost-effective, scalable solution.

For budget-conscious properties, MyStay provides a more affordable entry point without sacrificing core features.

What Type of Hotel Should Use Hoteza Check-In?

• Hotels that need extensive customization for branding and operational workflows.
• Properties requiring compliance features like ID verification, document scanning, and multi-lingual support.
• Hotels prioritizing GDPR compliance and digital signatures.
• Properties aiming for a tailored upselling experience at check-in.

Not ideal if you need a quick, straightforward solution without deep customization, or if your property prefers a solution with a larger, proven user base.

What Type of Hotel Should Use MyStay Check-in?

• Hotels seeking an easy-to-implement, cost-effective contactless solution.
• Properties that want robust PMS integrations and automation capabilities.
• Hotels focused on reducing staffing costs and increasing operational efficiency.
• Teams that prioritize guest communication, upselling, and online payments.

Not ideal if your hotel requires deep customization or compliance features like ID verification, which are more available in Hoteza.

Hoteza Check-In vs MyStay Check-in: The Bottom Line for Hotels

Hoteza excels in customization, compliance, and multilingual support, making it suitable for hotels with complex requirements or those operating in multiple markets. Its streamlined, automated features benefit properties focused on identity verification and tailored guest experiences.

MyStay offers a highly rated, scalable, and proven platform emphasizing automation, integration, and cost savings. Its broad adoption and recent reviews demonstrate reliability and satisfaction across a variety of property types.

If you prioritize proven reliability, broad integrations, and lower cost, go with MyStay. If your hotel needs tailored features, compliance, and extensive customization, Hoteza is the better choice.

In conclusion, for most hotels seeking a reliable, feature-rich, and easy-to-use contactless check-in platform, MyStay currently holds the advantage, thanks to its larger review base and recent positive feedback.

Note: This analysis is based on available reviews, feature lists, and data as of October 2023. Always verify current pricing and features with vendors before decision-making.