NewBook (PMS) vs. Redforts:
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The Decision

When choosing between NewBook and Redforts, you’re evaluating two property management systems designed to streamline your hotel operations. Both products aim to increase efficiency and bookings, but they diverge significantly in their approach, feature sets, and market presence. NewBook offers a comprehensive, cloud-based platform with a strong focus on customization and a wide range of integrations, while Redforts presents as a more affordable, all-in-one solution with an emphasis on automation and ease of use. Which aligns better with your current priorities?

Is NewBook or Redforts Better for Hotels?

Both NewBook and Redforts target similar hotel segments—hotels, hostels, and rentals—yet their strength lies in different areas. NewBook, with its 16 verified integrations and a review score of 4.75/5, appeals to hotels seeking a flexible, centrally managed platform that handles everything from reservations to guest communication. Conversely, Redforts, with a higher review count (40 reviews) and a robust 72.89/100 score, is favored for its straightforward interface, affordability, and built-in automation features.

NewBook’s recent reviews are scarce, making its reported user satisfaction slightly less current, whereas Redforts benefits from more recent feedback, reinforcing its reliability. The question is: do you prefer a system with deep customization and extensive integrations or an easier-to-learn, more automated platform?

NewBook vs Redforts: Which Should Your Hotel Choose?

If your hotel needs a flexible, feature-rich PMS that can be tailored to complex operations and multiple property types, go with NewBook. Its extensive feature set—including guest CRM, automated night audit, and ancillary revenue tracking—caters to medium and large hotels requiring detailed management.

On the other hand, if your team prioritizes simplicity, quick onboarding, and cost-effective automation, Redforts is the better fit. It offers a comprehensive suite (PMS, channel manager, booking engine, online check-in/payment) at half the base price, appealing to smaller hotels or properties with limited resources.

For hotels with diverse, multi-channel operations, NewBook’s 16 integrations and customizable dashboard are advantageous. Meanwhile, Redforts suits properties looking for an all-in-one, easy-to-deploy system that emphasizes automation and operational efficiency.

Is NewBook or Redforts Easier to Use?

Both products boast high ease-of-use ratings: NewBook at 4.69/5 and Redforts at 4.68/5, with reviews praising their intuitive interfaces. NewBook’s onboarding score of 4.77/5 reflects a slightly smoother setup process, supported by detailed training resources and a dedicated support team. Users find NewBook’s customizable dashboards and staff-specific views particularly helpful for staff adoption.

Redforts’ ease of use stems from its straightforward design, allowing users to manage reservations and operations quickly. Its modular approach makes it simpler for small teams to activate only what they need, reducing onboarding time.

Edge: NewBook.

Which Has Better Features: NewBook or Redforts?

NewBook offers 8 features exclusive to its platform, including guest CRM, automated night audit, and ancillary revenue tracking—useful for hotels seeking advanced management tools. Redforts provides 24 features unique to its system, such as online check-in, integrated ID scanning, and real-time reporting, emphasizing automation and operational efficiency.

While both systems share 22 core features like reservations, channel management, and reporting, Redforts’ unique offerings focus on streamlining guest interactions and automating routine tasks. If you need advanced guest management and customized reporting, NewBook’s features are advantageous. For automation and quick operational tasks, Redforts excels.

Edge: Redforts.

Which Has Better Customer Support: NewBook or Redforts?

NewBook’s customer support is rated 5/5, with reviews highlighting prompt, knowledgeable assistance and dedicated support staff. Users mention the support team’s problem-solving abilities and ongoing updates, which keep the platform aligned with operational needs.

Redforts’ support, rated 4.53/5, is also highly praised for quick responses and personal communication. However, some reviews suggest that interface updates are needed, indicating room for improvement in customer support’s proactive engagement.

Edge: NewBook.

Which Has More Integrations: NewBook or Redforts?

NewBook boasts 16 verified partners, including major names like SiteMinder, Revinate, and PriceLabs, enabling a highly connected management environment. Redforts, with only 2 verified integrations (WuBook and Mr Winston), offers limited connectivity but covers essential platforms like booking engines and channel managers.

If seamless integrations with third-party tools are crucial for your hotel’s operational flow, NewBook’s extensive partner network is a clear advantage. For properties that operate with fewer external systems or prioritize simplicity, Redforts’ limited integrations may suffice.

Edge: NewBook.

Which Do Hoteliers Rate Higher: NewBook or Redforts?

NewBook’s 16 recent reviews average 4.75/5, with hoteliers praising its robust features, customization, and support. Its clients include boutique hotels and resorts, with a satisfaction rate of 96% recommending it to others.

Redforts, despite more reviews, maintains a 0/5 rating from 37 reviews, indicating poor user satisfaction in its current form. Long-term users value its automation and affordability but note interface and customization limitations.

Edge: NewBook.

How Much Do NewBook and Redforts Cost?

NewBook’s base price is $1,000 per month, with no freemium or trial options available. Its higher price reflects its extensive features and integrations, suitable for medium-to-large properties with complex needs.

Redforts charges a $500 base fee, also without free trials. Its lower price point makes it attractive to small hotels or properties with tight budgets, but it may lack some of the advanced features of NewBook.

What Type of Hotel Should Use NewBook?

• Hotels that manage multiple properties or a diverse portfolio needing extensive customization.
• Teams that require deep guest data insights, CRM capabilities, and detailed reporting.
• Properties that value integrations with third-party systems for marketing, revenue, and operations.
• Hotels with a larger staff that can benefit from customizable dashboards and staff-specific views.

Not ideal if your hotel is smaller with limited resources or seeks a simple, low-cost PMS.

What Type of Hotel Should Use Redforts?

• Small to mid-sized hotels, hostels, or vacation rentals seeking automation and ease of use.
• Teams that prioritize quick onboarding and straightforward operation over extensive customization.
• Properties looking for an all-in-one platform without multiple vendor headaches.
• Hotels with limited IT capacity, as Redforts offers an intuitive, plug-and-play setup.

Not ideal if your hotel requires complex integrations or highly customized workflows.

The Bottom Line for Hotels

NewBook provides a feature-rich, highly customizable PMS with extensive integrations, making it ideal for medium and large hotels with complex needs. Its recent reviews, though limited, suggest strong satisfaction among boutique and resort properties, especially those seeking detailed management tools.

Redforts, with its lower cost and high automation, suits smaller hotels, hostels, and properties that prioritize operational simplicity. Its recent positive reviews underscore its ease of use and efficiency but highlight interface and customization gaps.

If your hotel needs advanced features and extensive connectivity, NewBook is the clear choice. For straightforward, automated management at a lower price, Redforts remains a compelling option.