Noovy vs. RMS:
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Is Noovy or RMS Better for Hotels?

Noovy and RMS serve distinct hotel profiles despite both addressing hotel management needs. Noovy excels as an all-in-one platform designed primarily for small to medium-sized boutique and city center hotels, emphasizing ease of use, automated payments, and channel connectivity. RMS, by contrast, supports a broader range of properties including motels, resorts, and branded hotels with a more extensive feature set spanning revenue management, housekeeping, and guest CRM.

Both products solve the core problem of integrating reservations, front desk operations, and distribution management into a single platform to reduce manual workload and improve guest experience. Noovy achieves this with a streamlined, user-friendly interface and tight OTA connections, while RMS offers comprehensive operational tools and customization for larger or multi-property portfolios.

Noovy vs RMS: Which Should Your Hotel Choose?

If your property is a boutique or city center hotel with up to medium size and you prioritize ease of use and fast onboarding, Noovy’s 5/5 rating across key segments like Boutique Hotels (4.9/5 from 17 reviews) and City Center Hotels (5/5 from 17 reviews) recommends it. Its integrated booking engine, channel manager, and revenue tools simplify operations for teams seeking a cost-effective, straightforward system. However, Noovy’s limited recent review activity (0 in the last 6 months) and smaller review base (27 total) suggest cautious evaluation if recent product updates matter.

If your hotel is larger, part of a multi-property group, or requires advanced features like integrated CRS, housekeeping, and revenue management, RMS’s broader feature set and 247 reviews—though with a recent drop to 5 reviews in the last 6 months—indicate a mature product with proven scalability. RMS is better suited for motels, resorts, and branded hotels, evidenced by its user base and segment ratings such as Motels (4.4/5 from 64 reviews) and Resorts (4.2/5 from 88 reviews). The sharp decline (60%) in recent review volume means recent user sentiment may differ from historical ratings.

Is Noovy or RMS Easier to Use?

Noovy leads ease of use with a 4.7/5 rating versus RMS’s 4.3/5, supported by onboarding scores of 4.5/5 compared to RMS’s 4.1/5. Reviewers of Noovy emphasize its intuitive interface, rapid staff training, and straightforward workflows for reservation creation and guest communications. One user noted “training new employees is incredibly easy,” highlighting operational benefits at the front desk and revenue teams.

RMS users find the interface user-friendly but mention areas needing improvement, such as clarity in refund processing and rate entry workflows. Some reviews describe onboarding as “the easiest I’ve had,” especially for multi-property rollouts, but others cite the complexity of customizing reports as a hurdle for some staff.

Edge: Noovy.

Which Has Better Features: Noovy or RMS?

RMS offers significantly more hotel-specific features, with 26 unique capabilities compared to Noovy’s 2 exclusive features. RMS includes a channel manager, integrated CRS, payment processing, guest CRM, housekeeping module, group functionality, automated night audit, and guest feedback management, all critical for larger hotels managing complex operations. For example, RMS’s housekeeping module allows coordination between front desk and housekeeping staff to maintain room readiness, directly impacting guest satisfaction and turnover efficiency.

Noovy’s unique features are a rate shopping module and a drag-and-drop tape chart. The tape chart provides a visual reservation calendar that simplifies room allocation for small to medium-sized hotels but lacks the depth of RMS’s calendar and revenue management modules. Noovy’s rate shopping supports competitive pricing decisions but is less comprehensive than RMS’s revenue management tools.

Both share 48 features, covering core PMS, channel management, and booking engine functionalities. However, RMS’s feature depth and ancillary revenue tracking suit properties requiring operational granularity.

Edge: RMS.

Which Has Better Customer Support: Noovy or RMS?

Noovy scores 4.8/5 for customer support combined with 4.5/5 onboarding, compared to RMS’s 4.5/5 support and 4.1/5 onboarding. Multiple Noovy reviews praise the support team's responsiveness and effectiveness, with one stating “Rabiu is always there to assist me and answer me within the time needed!” This high-touch support aids smaller hotels with less technical staff.

RMS support is also rated positively, described as “top class” and “proactive,” though some reviewers request more active account management and quicker responses during critical queries. RMS’s larger user base means support experiences vary, with some users reporting delays impacting efficiency, especially for complex system functions.

Edge: Noovy.

Which Has More Integrations: Noovy or RMS?

RMS leads with 118 verified integration partners, nearly three times Noovy’s 41. They share 20 common partners including key OTAs and revenue management tools like SiteMinder, Revinate, and IDeaS. RMS uniquely integrates with platforms like Sage, Fairmas, STR, HiJiffy, and Event Temple, supporting hotels needing advanced financial reporting, revenue benchmarking, and guest engagement tools.

Noovy’s unique integrations include Omnibees, Bookboost, and Hotel-Spider, which benefit smaller to mid-sized hotels focusing on channel management and guest reviews. Hotels requiring extensive third-party systems or multi-property management will find RMS’s broader ecosystem advantageous.

Edge: RMS.

Which Do Hoteliers Rate Higher: Noovy or RMS?

Noovy holds a 5/5 overall rating from 27 reviews, while RMS has 4.3/5 from 247 reviews. Noovy’s rating is higher across all segments with sufficient review counts, such as Boutique Hotels (4.9/5 vs 4.2/5 RMS) and City Center Hotels (5/5 vs 4.5/5 RMS). RMS’s larger dataset covers more segments but with lower average ratings, for example, Motels at 4.4/5 and Resorts at 4.2/5.

RMS has 5 reviews in the last 6 months, down 60% from an average of 12.5 per six months historically, which may indicate a shift in product satisfaction or market activity. Noovy lacks recent reviews, so its perfect rating might not reflect current product conditions.

Edge: Noovy.

How Much Do Noovy and RMS Cost?

Noovy’s base price is €£$600 with no published trial or per-room fees, positioning it as a flat-fee solution suitable for small to medium properties seeking predictable costs. RMS’s base price is slightly higher at €£$700, also without per-room fees or trial periods disclosed. Neither product offers a freemium or monthly flat pricing, so buyers should engage sales teams for detailed quotes.

Noovy’s pricing model aligns with its user base of smaller boutique and city center hotels, while RMS’s higher cost reflects its feature richness and support for larger or multi-property operations.

What Type of Hotel Should Use Noovy?

• Hotels that are small to medium boutique or city center properties, supported by 37% Boutique Hotels and 33% City Center Hotels users.
• Teams seeking a simple, user-friendly PMS with integrated channel management and automated payment features, evidenced by high ease of use and support ratings.
• Properties favoring a cost-effective flat fee without complex pricing tiers.
• Hotels that want an all-in-one platform with a rate shopping tool and a visual tape chart for room management.
• Not ideal if you operate a large multi-property group or require advanced housekeeping, billing, or guest CRM modules missing from the platform.
• Not ideal if you need extensive third-party integrations beyond 41 partners.
• Not ideal if recent product updates and current user feedback are critical, given no reviews in the last 6 months.

What Type of Hotel Should Use RMS?

• Medium to large hotels, motels, resorts, and branded properties supported by a diverse user base including 19% motels and 8% resorts.
• Properties requiring a broad feature set including housekeeping, group bookings, guest feedback management, and advanced revenue management modules.
• Teams needing extensive third-party integrations and customization capabilities, with 118 verified partners and advanced reporting tools.
• Multi-property operations seeking scalable systems proven by case studies showing rapid deployment and centralized management.
• Not ideal if you want the simplest possible interface or have limited technical staff, since some workflows like refunds and reporting require training.
• Not ideal if recent support responsiveness and product stability are top priorities, due to a sharp recent drop in review volume and some negative feedback on account management.
• Not ideal if your hotel is very small with a low budget for software costs.

Noovy vs RMS: The Bottom Line for Hotels

Noovy and RMS diverge primarily in scale and feature breadth. Noovy prioritizes ease of use, fast onboarding, and streamlined core PMS functions tailored to boutique and city center hotels. RMS offers a comprehensive, feature-rich platform targeting motels, resorts, and multi-property groups with advanced operational modules and integration capabilities.

Choose Noovy if your hotel values an intuitive interface with excellent customer support and integrated rate shopping and tape chart tools at a competitive price. Noovy’s 5/5 ratings across boutique and city center hotels, coupled with user praise for ease of training and automated payments, support this choice.

Choose RMS if your property needs a scalable solution with extensive features for housekeeping, CRM, billing, and revenue management. RMS’s 118 integrations and proven multi-property rollouts, demonstrated in case studies, make it fit for larger hotels or groups. However, RMS’s recent 60% decline in review activity and some reports of less active account management warrant consideration.

Overall, Noovy scores higher in ease of use, support, and rating but has fewer integrations and features. RMS offers more operational depth and scalability but with a more complex experience and recent declines in user feedback volume.